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Galería en Smart Cancún Leisure City Hotel

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General

Habitación con dos camas dobles y ventana con hermosa vista en hotel Smart Cancún by Oasis

Caminadora y equipamento para ejercicios en gimnasio de hotel Smart Cancun by Oasis

Padres con hija en los hombros frente al monumento Fantasía Caribeña, "El Ceviche".

Vista Exterior de Hotel Smart Cancun by Oasis

Padres con hija en los hombros frente al monumento Fantasía Caribeña, "El Ceviche".

Vista interior de restaurante Dos Lunas con vista a la alberca en Smart Cancun by Oasis

Caminadora y equipamento para ejercicios en gimnasio de hotel Smart Cancun by Oasis

Dos chicas sonriendo tomando un café en la barra del restaurante bar Coffee & Me

Vista Exterior de Hotel Smart Cancun by Oasis

Sala de negocios pequeña para reunión con sillas frente a pantalla para proyectar con mesa de bocadi

Habitación con dos camas dobles y ventana con hermosa vista en hotel Smart Cancún by Oasis

Habitación con cama King Size en hotel Smart Cancun by Oasis

Vista interior de Restaurante Coffee & Me en Hotel Smart Cancun by Oasis

Habitación con cama King Size y ventana con hermosa vista en hotel Smart Cancun by Oasis

Pareja en lobby de hotel Smart Cancun by Oasis

Sala para reuniones con sillas, mesas y escenario en Smart Cancun by Oasis

Habitación con cama King Size en hotel Smart Cancun by Oasis

Padres con hija en los hombros frente al monumento Fantasía Caribeña, "El Ceviche".

Sala de espera con sillones en salas de reuniones en Hotel Smart Cancún by Oasis

Recepción de Hotel Smart Cancun by Oasis

Pareja en lobby de hotel Smart Cancun by Oasis

Alberca con camastros en el hotel Smart Cancun by Oasis

Opiniones de huéspedes en Smart Cancún Leisure City Hotel

Tripadvisor

Pablo

(November 2021)

Buen hotel que cumple las espectativas

Estuvimos 5 días en este hotel céntrico . La idea era aprovechar esos días para conocer varios lugares dela ciudad y x eso elegimos este hotel solo con desayuno. La habitación impecable El área de piscinas y bar lo mejor del hotel La decoración es maravillosa tanto en el lobby como en las piscinas y bar El desayuno muyyy completo El WiFi funcionaba impecable. Muy cerca de todo En conclusión si quieren un hotel muy bueno a buen precio para poder conocer más de Cancún antes de irte a un all inclusive este hotel es el ideal.

alimack77

(May 2023)

Excellent Oasis in downtown Cancún!

We have just stayed at the hotel for a week. We thoroughly enjoyed our time here. Our time in Cancun was a mixture of sightseeing with a couple of days relaxing by the pool. Rooms were absolutely fine and had everything you need for a short stay. Pool and terrace was lovely. The staff were exceptionally nice and helpful from the waiters eg Emmanuel and Jose, to the reception staff and the security staff at the door to help with taxis etc. The location is great for local restaurants and easy walking distance to Parque de la Palapas for authentic food trucks! If you want to stay away from the Hotel Zone and stay downtown, I would highly recommend this hotel!

Stephen M

(May 2023)

It is like visiting family.

Like visiting family. Except better. Everyone was exceptional. Security, reception, housekeeping, all amazing. Room was great, food was excellent and staff wonderful. Shout outs to el capitan, Ivan, and, Juan, Jose, Angel, Emmanuel, Mesero, Erick and Belen. These folks are why we have visited this hotel 6 times in the last 5 years. My wife Janice is never happier than when we are here. Thank you all!

Brendan C

(March 2023)

Great location and value. Comfortable hotel. Wonderful, caring staff.

I made my fourth trip to Smart Cancun for three weeks in February/March, 2023. Oasis has two hotels on the same site in downtown Cancun (about 8km from the nearest part of the hotel strip.) "Oh Cancun" and "Smart Cancun" share a very nice terrace area with a well-maintained pool, small gym, a good restaurant and a poolside bar. They also share some staff. The rooms are not opulent but they are clean and well-equipped, with a room safe, television, fridge and a comfortable bed and bathroom. The location is close, and within walking distance, to the downtown eateries, a sizeable supermarket, a traditional Mercado, the town square and a large shopping mall. I go there for a quiet and restful winter break from the Calgary, Alberta winters. Other hotel guests come from Europe,

lesslie itzel s

(June 2024)

Reseña

De principio hubo algunos inconvenientes, la señorita Aketzali desde un principio ayudo a resolvernos todo, esto hizo que nos adaptáramos más, nos hizo sentir muy bien, es una excelente persona y le deseamos lo mejor, excelente persona y hace su trabajo de maravilla 🤍 muy buen lugar con buena personas, gracias a la señorita Aketzali por sus buenas atenciones, por apoyarnos en toda nuestra estancia. Buenas instalaciones y muy bonita la piscina 💕 Atte; familia salinas Gutierrez

Pioneer56449275654

(June 2024)

Cecilia (sola) Perú

Muy bueno después de pasar todo el día fuera llegas a disfrutar de la tranquilidad del hotel y sus comodidades definitivamente lo recomiendo. Ubicación y servicio cercanos facilidad para poder mover sin riesgo.

Alison P

(June 2024)

Mi opinión

Todo estuvo increíble, la comida muy rica, a mi y a mi grupo nos atendió José y Erick que eran super amables y brindaban buen servicio. Los cuartos bastante limpios y diria yo espaciosos. La recepción atendia rápido y eficiente, un lugar donde puedes descansar y tener linda hospedia.

Divanny

(June 2024)

Mi humilde opinión

Bueno contando la experiencia en este maravilloso hotel me sentí muy complacida por los servicios en mi estadía sobre todo recalcando el servicio de la comida excelente quedé maravillada por tantas cosas exquisitas. En el área de la comida del restaurante obtuve una excelente atención de los señores Erick y José. Y les damos las gracias por tratar de darnos esa excelente atención tanto así que nos cambiaron el menú con tal de complacer nos. En cuanto a las habitaciones creo que está muy bien equipada pero sugiero las sábanas gruesas por el frío que hace dentro. Bueno para concluir me pareció que el servicio en este hotel fue algo excelente Además de que todo el personal es muy amable y atentos con todas mis compañeras y conmigo Les recomiendo 100% visitar este hotel aquí en Cancún México.

Alejandra P

(June 2024)

El Desayuno empresarial APQ, se llevó a cabo con éxito; gracias Ariana, Wilberth, Raúl, Adriano.

El Desayuno empresarial APQ, se llevó a cabo con éxito. Gracias Ariana, Wilberth, Raúl, Adriano, meseros. Los alimentos estuvieron muy bien, felicitaciones al chef y colaboradores del área. Hicimos uso de la pantalla, estaba instalada y me ocupé antes de poder comentarte que quizá no tuvieron tiempo de retirarla del evento anterior. Respecto al color de los manteles, de momento le gustó a mi superior el blanco, pero al final me dijo que prefería los de color negro, así lo solicitaremos para nuestro próximo evento. El personal servicial, presto, en general, todo muy bien, muchas gracias. Tenemos 8 meses de contratar con ustedes y ya reservamos para el próximo, gracias por el esmero en su servicio. Nota: lamentamos algunos inconvenientes que tuvieron los asistentes al evento por el estacionamiento, situación ajena al hotel, ya que las obras viales no permitieron el acceso a su estacionamiento el cual siempre ha estado disponible para nuestro evento.

Ru R

(July 2021)

It was a nice experience.

If I was to talk about the hotel itself I'd most likely give it a lower rate, but if I was talking about the resturant inside the hotel it's self it was a nice experience where I felt at home. The food was a bit typical Mexican-American which was good and I definitely felt the cooks tried their best into making it a wonderful taste, I'm not sure who he was but I dont want to undertake his position into saying he was just a waitress he seemed a bit more.. maybe a head waitress? but his name was Marco and his service was wonderful I felt very at home.. me and my husband Definitely had a few laughs and he was very helpful to the max! I feel he belongs in a more top hotel than where he is because his service itself made it worth to come and eat again the following days we stayed at

Monika S

(March 2023)

Amazing stay

We had the best time in Cancun and lovely stay in this hotel. Everyone was super nice, helpful and welcomed. We want to mention especially Emmanuel and other staff: Angel, Kenia, Belan, Jose and Erick who made our stay even more pleasant. Hotel is in a very good location downtown, easy to take a bus to the beach or as pick up location for guide tours. I was very impressed with facilities like sport bar and outdoor hot baths. Breakfast was very good. Pool area was very comfortable where you could relax. We would highly recommended Smart by Oasis Hotel.

Steve B

(February 2020)

Friendly and great service

We stayed at the Smart Cancun by Oasis last year and we're really happy with the location as we are not beach people. We would come down for coffee at their coffee shop just off the lobby every morning and we're usually served by Gabby. She was friendly and the service was great. We returned to this hotel this January, a year later and Gabby not only remembered us from last time but amazing she remembered how we liked our coffee. The staff here all deserve *****

Fabulous Alexis D

(January 2021)

Love this place

It was my birthday, I and hubby came for long vacation here at oh cancun, it was a nice trip we really enjoyed ourselves. The service was excellent. The employees are the best, they make our stay easy from the breakfast staff especially ularco, don't kw if am pronouncing his name right. The employees at the bar, pool side, restaurant thanks for making our vacation at oh Cancún enjoyable. The reason I gave 4 star is that the whole hotel did not have microwave I couldn't warm my left over food.

Ru R

(July 2021)

It was a nice experience.

If I was to talk about the hotel itself I'd most likely give it a lower rate, but if I was talking about the resturant inside the hotel it's self it was a nice experience where I felt at home. The food was a bit typical Mexican-American which was good and I definitely felt the cooks tried their best into making it a wonderful taste, I'm not sure who he was but I dont want to undertake his position into saying he was just a waitress he seemed a bit more.. maybe a head waitress? but his name was Marco and his service was wonderful I felt very at home.. me and my husband Definitely had a few laughs and he was very helpful to the max! I feel he belongs in a more top hotel than where he is because his service itself made it worth to come and eat again the following days we stayed at

Christine E

(February 2023)

Great place to stay

Wonderful place to stay, very clean, great food, wonderful pool, and fantastic location. Easy to get anywhere in cancun. The food here is really good, the staff are fantastic, we had some issues with Sunwing as they didn’t send reps to the hotel for us to book excursions and Raquel was amazing at helping us out. Highly recommend staying here:)

Buddha7

(February 2023)

Another great stay!

This is our second stay here (first was 2019). Both times a great deal with Sunwing. I have only good things to say about the hotel. Staff are friendly and helpful. We are currently in 608 and have a great housekeeper... impeccable cleaning, always replenishes all the room amenities. She is a sweetheart! Always a smile and a Buenas Dias. Her name is Eva Lucas Ramirez. (just checked the housekeeping business card). The room is quiet and the air conditioning works great. Always hot water when you need it. The staff keep the hotel very clean and I notice they've been painting lately. I absolutely love the location of the hotel...it is central and close to everything. We haven't used a taxi once... always walk or take the local bus. It's close to a major mall, grocery stores, great

WalshDog

(March 2023)

Great experience and worth the price

Really enjoyed my 2nd visit to Smart Oasis and will likely go back again. 2nd visit was a lot better as I was a few floors higher and not facing the traffic so got a better sleep. First time was facing the traffic and right below the coaches that pull up at 5am and lots of shouting cause of this, so be sure to take ear plugs. Breakfast was decent with wide selection of light and big breakfasts. Gym was decent and can get a good workout done, with free weights and benches. Pool area is so chilled and could stay there a while. Shops across the road and buses nearby that take you to beach. Thank you to all the staff there and had a great time.

Carmel C

(March 2023)

Great service, bottomless coffee and fantastic banter.

Bites restaurant staff were brilliant. Such great service from Jose, Emmanuel, Jorge, Kenia and Belen in particular. Aldo at the tourist desk was so helpful, interesting, chatty and very very funny! We appreciate all the great service and your kind understanding of our very poor Spanish. From 2 Australian women in Cancun!

Fabulous Alexis D

(January 2021)

Love this place

It was my birthday, I and hubby came for long vacation here at oh cancun, it was a nice trip we really enjoyed ourselves. The service was excellent. The employees are the best, they make our stay easy from the breakfast staff especially ularco, don't kw if am pronouncing his name right. The employees at the bar, pool side, restaurant thanks for making our vacation at oh Cancún enjoyable. The reason I gave 4 star is that the whole hotel did not have microwave I couldn't warm my left over food.

Steve B

(February 2020)

Friendly and great service

We stayed at the Smart Cancun by Oasis last year and we're really happy with the location as we are not beach people. We would come down for coffee at their coffee shop just off the lobby every morning and we're usually served by Gabby. She was friendly and the service was great. We returned to this hotel this January, a year later and Gabby not only remembered us from last time but amazing she remembered how we liked our coffee. The staff here all deserve *****

gary d

(January 2020)

Hidden gem

I recently stayed at this hotel for the fourth time from January 10th 2020 through January 18th 2020. While the hotel is not an all-inclusive it is a wonderful Hotel away from the hotel Zone with decent dining and a great pool area especially for adults. The staff the housekeeping and the amenities are wonderful I recently stayed at this hotel for the 4th time from January 10th 2020 through January 18th 2020. while this hotel is not an all inclusive it is a wonderful hotel away from the hotels in the hotel zone with decent dining and a great find especially for adults. The staff the housekeeping and the amenities are wonderful And while it's not the most opulent hotel, I have never had anything but a great stay at this hotel. If you were looking for a hotel at a reasonable

Inga B

(January 2019)

Basic, clean hotel with a great pool

For a downtown Cancun, this was a great option. We had a room with a balcony, the light was great. Smart Cancun is joined with Oh! by Oasis, sharing a great swimming pool that hosts live performances, and has affordable cocktails at the pool bar. The coffee shop on the side of the lobby is great and inexpensive, even more important - it is open 24 hours. Cons: The immediate area around the hotel is not great, but there is Las Americas mall 5-10 minutes walk and it’s great. The bus stop to go to the hotel zone is nearby, if you are in the mood for a lazy day on the beach. The window air con was super loud so we unplugged it as soon as we moved in, luckily it was not too hot. There was a bad smell from the pipes, the toilet flushes violently. The safe’s battery was dead when we

nancypowell2015

(January 2019)

Great place to stay when traveling through Cancun

My family and I were headed to Mahahual and needed a place to stay in Cancun after our flight arrived and we could get the bus south the next morning. The Smart Cancun by Oasis was just the right fit. Economical (I got a deal of under $100 Cnd), convenient (30 minutes bus or taxi form the airport; 10 minutes cab to the bus depot), and comfortable (beds and pillows were nice; air conditioning a little loud but worked). A great transition spot for us going and coming. We really enjoyed the main restaurant in the complex. Food was excellent and our waiter Omar was amazing; we really enjoyed our meal and conversation with him. There is a lovely pool (but we never swam). Highly recommend this hotel as a transition spot to other destinations.

Hélaine

(January 2019)

Like going back home

We love this hotel very well located, center of Cancun, close to groceries, restaurants and buses but really like an oasis with a fantastic and quiet pool surrounded by trees and flowers. Small hotel, very clean and friendly staff. Brenda always professional and smiling when assigning our table at breakfast. Rosalia so calm and efficient while serving us. Jose still there year after year, so warmful and we were so happy to see him again. The breakfast was even better this year. The buffet was always full and fruits were particularly sweet and juicy. It was our 5 th time to this hotel and we will definitely go back.

Johan H

(March 2019)

Best pool area in long time for chilling

You must take use of the pool area - if you want a relaxing area it’s really good. Five star for that. But they do need to put coffee on the pool menu. Did a upgrade first night. The ac made a horrible noice. That is not acceptable - needs to be fixed. Super friendly and service minded staff. Abigail gave me some extra help when changing rooms. Thanks for that! The gym is great actually. And if the power to the cardio machines would work I would give it five stars. It’s far from the hotel area and beach. For 650 peso you get one full day at beach all included, transport, drinks and food. Not bad!

Eddie E

(March 2019)

Hidden gem

This location is probably one of the best bang for buck locations to stay at. Close to the busses that go to beaches, near practical businesses and with on property amenities such as gym and restaurants. The only things I wish they had was black out curtains,and more up to date equipment such as a better mini fridge and air conditioners in the rooms. However, the pool and staff make up for it. I'd also prefer if their booking system was easier to just pay, as we had issues with online bookings even when going directly through their site. The pool though what can I say other than epic. A special shout out to our server Cristian Canul and his manager Israel who took care of us during our stay.

BeachLover154974

(February 2019)

Clean, Modern Hotel Conveniently Located

Reading some of the recent reviews... maybe we lucked out! Our room was large and modern, cleaned very well every day. The air conditioner worked perfectly and we did not find it too loud. All of the staff greeted us daily with a smile and a "buenas dias". The hotel is fairly modern with a nice pool/terrace area. The pool area was almost like a micro climate...always a nice breeze. The food at the hotel was surprisingly cheap and good. What I loved about the hotel was the location...close to the major local bus routes to go to the hotel zone (beaches) etc., close to the main bus station (for out of town trips) and a large super market where we bought our daily supplies. We walked to most places in Cancun: Parque de las Palapas (for some cheap Mexican meals), Mercado 28 the

Lizbeth L

(September 2022)

Evento en Salón del Hotel

Me gustaría comentar que ARIANA MORALES , RAUL RUIZ , WILBERT Y ADRIANO , fueron personas que se mostraron muy atentas y serviciales al momento de poyarme en realizar mi evento, contrate con ellos el servicio de renta de salón para llevar a a cabo una capacitación en mi empresa, el lugar, el ambiente y el servicio de cofee break fue como lo esperaba. Recomiendo el hotel para llevar a cabo este tipo de eventos.

Elizabal

(October 2022)

Me encanto el hotel y su ubicacion

Nos recomendaron el hotel, y no nos arrepentimos de haber decidido hospedarnos ahi, buenisima atencion, tanto en el hotel, en el bar de la alberca y en la cafeteria, excelente servicio, muy amables todos, tuvimos un detalle con el mini refrigerador y en ese momento nos atendieron y nos cambiaron por otro a pesar de ya ser muy noche. La limpieza del cuarto muy bien. La ubicacion super porque a unos pasos tomas el bus si vas a la zona hotelera, a unos metros esta la terminal Ado y por ahi hay de todo para comer y tambien hay mercados. Incluso si vas a algun tour ahi en las escaleras del hotel es punto de encuentro, sin duda lo recomiendo.

Fernanda M

(March 2023)

Excelente!

Es una buena opción para quedarse, tiene fácil acceso a transporte y a movilizarse por Cancún, se encuentra a cuatro minutos en camión de la playa más cercana. Tiene buenas opciones de desayuno. La atención de la Señorita Kenia y del Señor José, fue muy atenta, servicial, muy amables. Es una buena opción para hospedarse. El cuarto tiene buen tamaño, almohadas cómodas.

israel josafad c

(March 2023)

EXCELENTE SERVICIO

Muchas gracias por todas la atención que nos ofreció el hotel, el desayuno súper rico y bien servido , felicidades al chef , también nos agrado las árenos en buen estado y con la higiene necesaria muy limpio todo, eso habla bien del hotel , igual Gracias al personal muy amables todo pero en especial a ariana , raul , wilbert y Adriano ,muy atentos y serviciales durante todo el evento. Tendré en cuenta el hotel para próximos eventos.

Cristell G

(March 2023)

DESAYUNO EMPRESARIAL

El Hotel Oasis Smart cumplió con nuestras necesidades para nuestra visita de negocios, todos los trabajadores muy atentos y salones amplios para nuestras actividades necesarias, los meseros muy movidos y atentos en especial el mesero wilbert , y el personal de eventos Ariana y Raúl, personas muy atentas y coordinadas, todo excelente, mejor no pudo ser.

pamela a

(March 2023)

Desayuno

Muy buena atención de Wilber en nuestro evento , es una persona muy dedicada a su trabajo y sabe hacerlo a la perfección, también excelente profesionalismo de Raúl y Ariana , de igual manera hicieron que nuestra visita al hotel fuera muy agradable y satisfactoria, recomiendo las instalaciones y el servicio de desayuno por lo que también mando mis mayores agradecimientos al equipo de cocina.

Daniel K

(January 2023)

BUEN SERVICIO

El personal que atendieron en el evento sabe con precisión la manera de como se debe atender bien sobre todo Wilbert Ariana y raul, siempre están dispuestos a ayudar y a brindarnos confort y comodidad, su actitud de servir es su mejor aliada. Felicitaciones!!!!!! De otra parte las instalaciones del del Hotel y su limpieza son dos factores positivos adicionales que inclinan la preferencia por este del mismo, al igual que buen sabor de los alimentos , por lo que a la gran atención y servios del hotel Oasis si regresaria para futuros eventos y servicios..

Discover45187160125

(January 2023)

Gran desayuno

Quede encantado con la buena antencion que nos dieron el personal oasis muchas gracias ariana, wilbert y Raul en todo momento muy amables y serviciales, el desayuno exquisito felicitaciones al chef. El hotel pides lo recomiendo ya que el espacio está excelente para eventos como este y está en buenas condiciones Con gusto regresare a este Hotel y lo recomiendo en alto grado.

lea

(January 2022)

el hotel está ubicado al lado de muchos restaurantes, lo cual es muy agradable. también hay tiendas de alimentos cerca.

puntos fuertes : - habitación muy bonita - piscina increíble - todos los camareros muy amables ( Ivan, Sergio, José, Éric, antonio ) 😍 puntos débiles : - bandeja de cubitos de hielo en los pasillos que nos impide dormir - desayuno no variable

Gabriel R

(July 2022)

Puede mejorar

El check in es muy tedioso a lo que debe ser, nos paso que reservamos, te piden que desde nuestro correo se mande de nuevo al correo que ellos manejan para re confirmar que está reservado y para de nuevo confirmar la confirmación, te piden el ine… en fin ! … no entiendo porque estar haciendo este proceso, con respecto al hotel, es bueno, es cómodo y ameno 👌🏻

sandra970

(July 2022)

Buena ubicación

El hotel esta cerca de la terminal del ADO, a 10 min. El lobby se ve muy moderno, pero la habitación que me asignaron se veía más vieja. Tenia un aparato de aire acondicionado ruidoso. Los servicios básicos son buenos, tiene caja de seguridad, te dan agua, toallas. Me da la impresión que la gente que se hospeda ahí por turismo, lo usa para dormir y estar saliendo a varias excursiones. Solo me quede una noche, pero creo que puedes usar la alberca del hotel Oh. El restaurante no es caro, el desayuno bufette cuesta $130, es pequeño pero con buen sabor.

Itzayana V

(July 2022)

Evento

Hola buenas tardes, hace unos días tuvimos 4 días consecutivos de eventos en el hotel oasis smart con una persona muy reconocida en el ámbito de las uñas, la reservación fue con meses atrás y tuve la fortuna de contar con el apoyo de la Srita Ariana que desde el principio estuvo al pendiente de todo y con un buen trato, de igual manera hago mención del señor Raul que estuvo los 4 días al cuidado que todo saliera bien y así lo fue, todo el equipo de eventos muchas felicidades así como el coffee break atendido por el señor wilberth. La comida del restaurante bites dio un poco de que hablar ya que algunas personas de nuestro evento se quejo que no estaba cocida o que se confundieron del platillo que pidieron, hicieron mención al mesero y al chef y no supieron dar una respuesta

Pablo

(November 2021)

Buen hotel que cumple las espectativas

Estuvimos 5 días en este hotel céntrico . La idea era aprovechar esos días para conocer varios lugares dela ciudad y x eso elegimos este hotel solo con desayuno. La habitación impecable El área de piscinas y bar lo mejor del hotel La decoración es maravillosa tanto en el lobby como en las piscinas y bar El desayuno muyyy completo El WiFi funcionaba impecable. Muy cerca de todo En conclusión si quieren un hotel muy bueno a buen precio para poder conocer más de Cancún antes de irte a un all inclusive este hotel es el ideal.

alimack77

(May 2023)

Excellent Oasis in downtown Cancún!

We have just stayed at the hotel for a week. We thoroughly enjoyed our time here. Our time in Cancun was a mixture of sightseeing with a couple of days relaxing by the pool. Rooms were absolutely fine and had everything you need for a short stay. Pool and terrace was lovely. The staff were exceptionally nice and helpful from the waiters eg Emmanuel and Jose, to the reception staff and the security staff at the door to help with taxis etc. The location is great for local restaurants and easy walking distance to Parque de la Palapas for authentic food trucks! If you want to stay away from the Hotel Zone and stay downtown, I would highly recommend this hotel!

Stephen M

(May 2023)

It is like visiting family.

Like visiting family. Except better. Everyone was exceptional. Security, reception, housekeeping, all amazing. Room was great, food was excellent and staff wonderful. Shout outs to el capitan, Ivan, and, Juan, Jose, Angel, Emmanuel, Mesero, Erick and Belen. These folks are why we have visited this hotel 6 times in the last 5 years. My wife Janice is never happier than when we are here. Thank you all!

Brendan C

(March 2023)

Great location and value. Comfortable hotel. Wonderful, caring staff.

I made my fourth trip to Smart Cancun for three weeks in February/March, 2023. Oasis has two hotels on the same site in downtown Cancun (about 8km from the nearest part of the hotel strip.) "Oh Cancun" and "Smart Cancun" share a very nice terrace area with a well-maintained pool, small gym, a good restaurant and a poolside bar. They also share some staff. The rooms are not opulent but they are clean and well-equipped, with a room safe, television, fridge and a comfortable bed and bathroom. The location is close, and within walking distance, to the downtown eateries, a sizeable supermarket, a traditional Mercado, the town square and a large shopping mall. I go there for a quiet and restful winter break from the Calgary, Alberta winters. Other hotel guests come from Europe,

lesslie itzel s

(June 2024)

Reseña

De principio hubo algunos inconvenientes, la señorita Aketzali desde un principio ayudo a resolvernos todo, esto hizo que nos adaptáramos más, nos hizo sentir muy bien, es una excelente persona y le deseamos lo mejor, excelente persona y hace su trabajo de maravilla 🤍 muy buen lugar con buena personas, gracias a la señorita Aketzali por sus buenas atenciones, por apoyarnos en toda nuestra estancia. Buenas instalaciones y muy bonita la piscina 💕 Atte; familia salinas Gutierrez

Divanny

(June 2024)

Mi humilde opinión

Bueno contando la experiencia en este maravilloso hotel me sentí muy complacida por los servicios en mi estadía sobre todo recalcando el servicio de la comida excelente quedé maravillada por tantas cosas exquisitas. En el área de la comida del restaurante obtuve una excelente atención de los señores Erick y José. Y les damos las gracias por tratar de darnos esa excelente atención tanto así que nos cambiaron el menú con tal de complacer nos. En cuanto a las habitaciones creo que está muy bien equipada pero sugiero las sábanas gruesas por el frío que hace dentro. Bueno para concluir me pareció que el servicio en este hotel fue algo excelente Además de que todo el personal es muy amable y atentos con todas mis compañeras y conmigo Les recomiendo 100% visitar este hotel aquí en Cancún México.

Alejandra P

(June 2024)

El Desayuno empresarial APQ, se llevó a cabo con éxito; gracias Ariana, Wilberth, Raúl, Adriano.

El Desayuno empresarial APQ, se llevó a cabo con éxito. Gracias Ariana, Wilberth, Raúl, Adriano, meseros. Los alimentos estuvieron muy bien, felicitaciones al chef y colaboradores del área. Hicimos uso de la pantalla, estaba instalada y me ocupé antes de poder comentarte que quizá no tuvieron tiempo de retirarla del evento anterior. Respecto al color de los manteles, de momento le gustó a mi superior el blanco, pero al final me dijo que prefería los de color negro, así lo solicitaremos para nuestro próximo evento. El personal servicial, presto, en general, todo muy bien, muchas gracias. Tenemos 8 meses de contratar con ustedes y ya reservamos para el próximo, gracias por el esmero en su servicio. Nota: lamentamos algunos inconvenientes que tuvieron los asistentes al evento por el estacionamiento, situación ajena al hotel, ya que las obras viales no permitieron el acceso a su estacionamiento el cual siempre ha estado disponible para nuestro evento.

Ru R

(July 2021)

It was a nice experience.

If I was to talk about the hotel itself I'd most likely give it a lower rate, but if I was talking about the resturant inside the hotel it's self it was a nice experience where I felt at home. The food was a bit typical Mexican-American which was good and I definitely felt the cooks tried their best into making it a wonderful taste, I'm not sure who he was but I dont want to undertake his position into saying he was just a waitress he seemed a bit more.. maybe a head waitress? but his name was Marco and his service was wonderful I felt very at home.. me and my husband Definitely had a few laughs and he was very helpful to the max! I feel he belongs in a more top hotel than where he is because his service itself made it worth to come and eat again the following days we stayed at

Monika S

(March 2023)

Amazing stay

We had the best time in Cancun and lovely stay in this hotel. Everyone was super nice, helpful and welcomed. We want to mention especially Emmanuel and other staff: Angel, Kenia, Belan, Jose and Erick who made our stay even more pleasant. Hotel is in a very good location downtown, easy to take a bus to the beach or as pick up location for guide tours. I was very impressed with facilities like sport bar and outdoor hot baths. Breakfast was very good. Pool area was very comfortable where you could relax. We would highly recommended Smart by Oasis Hotel.

Steve B

(February 2020)

Friendly and great service

We stayed at the Smart Cancun by Oasis last year and we're really happy with the location as we are not beach people. We would come down for coffee at their coffee shop just off the lobby every morning and we're usually served by Gabby. She was friendly and the service was great. We returned to this hotel this January, a year later and Gabby not only remembered us from last time but amazing she remembered how we liked our coffee. The staff here all deserve *****

Fabulous Alexis D

(January 2021)

Love this place

It was my birthday, I and hubby came for long vacation here at oh cancun, it was a nice trip we really enjoyed ourselves. The service was excellent. The employees are the best, they make our stay easy from the breakfast staff especially ularco, don't kw if am pronouncing his name right. The employees at the bar, pool side, restaurant thanks for making our vacation at oh Cancún enjoyable. The reason I gave 4 star is that the whole hotel did not have microwave I couldn't warm my left over food.

Ru R

(July 2021)

It was a nice experience.

If I was to talk about the hotel itself I'd most likely give it a lower rate, but if I was talking about the resturant inside the hotel it's self it was a nice experience where I felt at home. The food was a bit typical Mexican-American which was good and I definitely felt the cooks tried their best into making it a wonderful taste, I'm not sure who he was but I dont want to undertake his position into saying he was just a waitress he seemed a bit more.. maybe a head waitress? but his name was Marco and his service was wonderful I felt very at home.. me and my husband Definitely had a few laughs and he was very helpful to the max! I feel he belongs in a more top hotel than where he is because his service itself made it worth to come and eat again the following days we stayed at

Christine E

(February 2023)

Great place to stay

Wonderful place to stay, very clean, great food, wonderful pool, and fantastic location. Easy to get anywhere in cancun. The food here is really good, the staff are fantastic, we had some issues with Sunwing as they didn’t send reps to the hotel for us to book excursions and Raquel was amazing at helping us out. Highly recommend staying here:)

Buddha7

(February 2023)

Another great stay!

This is our second stay here (first was 2019). Both times a great deal with Sunwing. I have only good things to say about the hotel. Staff are friendly and helpful. We are currently in 608 and have a great housekeeper... impeccable cleaning, always replenishes all the room amenities. She is a sweetheart! Always a smile and a Buenas Dias. Her name is Eva Lucas Ramirez. (just checked the housekeeping business card). The room is quiet and the air conditioning works great. Always hot water when you need it. The staff keep the hotel very clean and I notice they've been painting lately. I absolutely love the location of the hotel...it is central and close to everything. We haven't used a taxi once... always walk or take the local bus. It's close to a major mall, grocery stores, great

WalshDog

(March 2023)

Great experience and worth the price

Really enjoyed my 2nd visit to Smart Oasis and will likely go back again. 2nd visit was a lot better as I was a few floors higher and not facing the traffic so got a better sleep. First time was facing the traffic and right below the coaches that pull up at 5am and lots of shouting cause of this, so be sure to take ear plugs. Breakfast was decent with wide selection of light and big breakfasts. Gym was decent and can get a good workout done, with free weights and benches. Pool area is so chilled and could stay there a while. Shops across the road and buses nearby that take you to beach. Thank you to all the staff there and had a great time.

Carmel C

(March 2023)

Great service, bottomless coffee and fantastic banter.

Bites restaurant staff were brilliant. Such great service from Jose, Emmanuel, Jorge, Kenia and Belen in particular. Aldo at the tourist desk was so helpful, interesting, chatty and very very funny! We appreciate all the great service and your kind understanding of our very poor Spanish. From 2 Australian women in Cancun!

Fabulous Alexis D

(January 2021)

Love this place

It was my birthday, I and hubby came for long vacation here at oh cancun, it was a nice trip we really enjoyed ourselves. The service was excellent. The employees are the best, they make our stay easy from the breakfast staff especially ularco, don't kw if am pronouncing his name right. The employees at the bar, pool side, restaurant thanks for making our vacation at oh Cancún enjoyable. The reason I gave 4 star is that the whole hotel did not have microwave I couldn't warm my left over food.

Steve B

(February 2020)

Friendly and great service

We stayed at the Smart Cancun by Oasis last year and we're really happy with the location as we are not beach people. We would come down for coffee at their coffee shop just off the lobby every morning and we're usually served by Gabby. She was friendly and the service was great. We returned to this hotel this January, a year later and Gabby not only remembered us from last time but amazing she remembered how we liked our coffee. The staff here all deserve *****

gary d

(January 2020)

Hidden gem

I recently stayed at this hotel for the fourth time from January 10th 2020 through January 18th 2020. While the hotel is not an all-inclusive it is a wonderful Hotel away from the hotel Zone with decent dining and a great pool area especially for adults. The staff the housekeeping and the amenities are wonderful I recently stayed at this hotel for the 4th time from January 10th 2020 through January 18th 2020. while this hotel is not an all inclusive it is a wonderful hotel away from the hotels in the hotel zone with decent dining and a great find especially for adults. The staff the housekeeping and the amenities are wonderful And while it's not the most opulent hotel, I have never had anything but a great stay at this hotel. If you were looking for a hotel at a reasonable

Inga B

(January 2019)

Basic, clean hotel with a great pool

For a downtown Cancun, this was a great option. We had a room with a balcony, the light was great. Smart Cancun is joined with Oh! by Oasis, sharing a great swimming pool that hosts live performances, and has affordable cocktails at the pool bar. The coffee shop on the side of the lobby is great and inexpensive, even more important - it is open 24 hours. Cons: The immediate area around the hotel is not great, but there is Las Americas mall 5-10 minutes walk and it’s great. The bus stop to go to the hotel zone is nearby, if you are in the mood for a lazy day on the beach. The window air con was super loud so we unplugged it as soon as we moved in, luckily it was not too hot. There was a bad smell from the pipes, the toilet flushes violently. The safe’s battery was dead when we

nancypowell2015

(January 2019)

Great place to stay when traveling through Cancun

My family and I were headed to Mahahual and needed a place to stay in Cancun after our flight arrived and we could get the bus south the next morning. The Smart Cancun by Oasis was just the right fit. Economical (I got a deal of under $100 Cnd), convenient (30 minutes bus or taxi form the airport; 10 minutes cab to the bus depot), and comfortable (beds and pillows were nice; air conditioning a little loud but worked). A great transition spot for us going and coming. We really enjoyed the main restaurant in the complex. Food was excellent and our waiter Omar was amazing; we really enjoyed our meal and conversation with him. There is a lovely pool (but we never swam). Highly recommend this hotel as a transition spot to other destinations.

Hélaine

(January 2019)

Like going back home

We love this hotel very well located, center of Cancun, close to groceries, restaurants and buses but really like an oasis with a fantastic and quiet pool surrounded by trees and flowers. Small hotel, very clean and friendly staff. Brenda always professional and smiling when assigning our table at breakfast. Rosalia so calm and efficient while serving us. Jose still there year after year, so warmful and we were so happy to see him again. The breakfast was even better this year. The buffet was always full and fruits were particularly sweet and juicy. It was our 5 th time to this hotel and we will definitely go back.

Johan H

(March 2019)

Best pool area in long time for chilling

You must take use of the pool area - if you want a relaxing area it’s really good. Five star for that. But they do need to put coffee on the pool menu. Did a upgrade first night. The ac made a horrible noice. That is not acceptable - needs to be fixed. Super friendly and service minded staff. Abigail gave me some extra help when changing rooms. Thanks for that! The gym is great actually. And if the power to the cardio machines would work I would give it five stars. It’s far from the hotel area and beach. For 650 peso you get one full day at beach all included, transport, drinks and food. Not bad!

Eddie E

(March 2019)

Hidden gem

This location is probably one of the best bang for buck locations to stay at. Close to the busses that go to beaches, near practical businesses and with on property amenities such as gym and restaurants. The only things I wish they had was black out curtains,and more up to date equipment such as a better mini fridge and air conditioners in the rooms. However, the pool and staff make up for it. I'd also prefer if their booking system was easier to just pay, as we had issues with online bookings even when going directly through their site. The pool though what can I say other than epic. A special shout out to our server Cristian Canul and his manager Israel who took care of us during our stay.

BeachLover154974

(February 2019)

Clean, Modern Hotel Conveniently Located

Reading some of the recent reviews... maybe we lucked out! Our room was large and modern, cleaned very well every day. The air conditioner worked perfectly and we did not find it too loud. All of the staff greeted us daily with a smile and a "buenas dias". The hotel is fairly modern with a nice pool/terrace area. The pool area was almost like a micro climate...always a nice breeze. The food at the hotel was surprisingly cheap and good. What I loved about the hotel was the location...close to the major local bus routes to go to the hotel zone (beaches) etc., close to the main bus station (for out of town trips) and a large super market where we bought our daily supplies. We walked to most places in Cancun: Parque de las Palapas (for some cheap Mexican meals), Mercado 28 the

Lizbeth L

(September 2022)

Evento en Salón del Hotel

Me gustaría comentar que ARIANA MORALES , RAUL RUIZ , WILBERT Y ADRIANO , fueron personas que se mostraron muy atentas y serviciales al momento de poyarme en realizar mi evento, contrate con ellos el servicio de renta de salón para llevar a a cabo una capacitación en mi empresa, el lugar, el ambiente y el servicio de cofee break fue como lo esperaba. Recomiendo el hotel para llevar a cabo este tipo de eventos.

Elizabal

(October 2022)

Me encanto el hotel y su ubicacion

Nos recomendaron el hotel, y no nos arrepentimos de haber decidido hospedarnos ahi, buenisima atencion, tanto en el hotel, en el bar de la alberca y en la cafeteria, excelente servicio, muy amables todos, tuvimos un detalle con el mini refrigerador y en ese momento nos atendieron y nos cambiaron por otro a pesar de ya ser muy noche. La limpieza del cuarto muy bien. La ubicacion super porque a unos pasos tomas el bus si vas a la zona hotelera, a unos metros esta la terminal Ado y por ahi hay de todo para comer y tambien hay mercados. Incluso si vas a algun tour ahi en las escaleras del hotel es punto de encuentro, sin duda lo recomiendo.

Fernanda M

(March 2023)

Excelente!

Es una buena opción para quedarse, tiene fácil acceso a transporte y a movilizarse por Cancún, se encuentra a cuatro minutos en camión de la playa más cercana. Tiene buenas opciones de desayuno. La atención de la Señorita Kenia y del Señor José, fue muy atenta, servicial, muy amables. Es una buena opción para hospedarse. El cuarto tiene buen tamaño, almohadas cómodas.

israel josafad c

(March 2023)

EXCELENTE SERVICIO

Muchas gracias por todas la atención que nos ofreció el hotel, el desayuno súper rico y bien servido , felicidades al chef , también nos agrado las árenos en buen estado y con la higiene necesaria muy limpio todo, eso habla bien del hotel , igual Gracias al personal muy amables todo pero en especial a ariana , raul , wilbert y Adriano ,muy atentos y serviciales durante todo el evento. Tendré en cuenta el hotel para próximos eventos.

Cristell G

(March 2023)

DESAYUNO EMPRESARIAL

El Hotel Oasis Smart cumplió con nuestras necesidades para nuestra visita de negocios, todos los trabajadores muy atentos y salones amplios para nuestras actividades necesarias, los meseros muy movidos y atentos en especial el mesero wilbert , y el personal de eventos Ariana y Raúl, personas muy atentas y coordinadas, todo excelente, mejor no pudo ser.

pamela a

(March 2023)

Desayuno

Muy buena atención de Wilber en nuestro evento , es una persona muy dedicada a su trabajo y sabe hacerlo a la perfección, también excelente profesionalismo de Raúl y Ariana , de igual manera hicieron que nuestra visita al hotel fuera muy agradable y satisfactoria, recomiendo las instalaciones y el servicio de desayuno por lo que también mando mis mayores agradecimientos al equipo de cocina.

Daniel K

(January 2023)

BUEN SERVICIO

El personal que atendieron en el evento sabe con precisión la manera de como se debe atender bien sobre todo Wilbert Ariana y raul, siempre están dispuestos a ayudar y a brindarnos confort y comodidad, su actitud de servir es su mejor aliada. Felicitaciones!!!!!! De otra parte las instalaciones del del Hotel y su limpieza son dos factores positivos adicionales que inclinan la preferencia por este del mismo, al igual que buen sabor de los alimentos , por lo que a la gran atención y servios del hotel Oasis si regresaria para futuros eventos y servicios..

Discover45187160125

(January 2023)

Gran desayuno

Quede encantado con la buena antencion que nos dieron el personal oasis muchas gracias ariana, wilbert y Raul en todo momento muy amables y serviciales, el desayuno exquisito felicitaciones al chef. El hotel pides lo recomiendo ya que el espacio está excelente para eventos como este y está en buenas condiciones Con gusto regresare a este Hotel y lo recomiendo en alto grado.

lea

(January 2022)

el hotel está ubicado al lado de muchos restaurantes, lo cual es muy agradable. también hay tiendas de alimentos cerca.

puntos fuertes : - habitación muy bonita - piscina increíble - todos los camareros muy amables ( Ivan, Sergio, José, Éric, antonio ) 😍 puntos débiles : - bandeja de cubitos de hielo en los pasillos que nos impide dormir - desayuno no variable

Gabriel R

(July 2022)

Puede mejorar

El check in es muy tedioso a lo que debe ser, nos paso que reservamos, te piden que desde nuestro correo se mande de nuevo al correo que ellos manejan para re confirmar que está reservado y para de nuevo confirmar la confirmación, te piden el ine… en fin ! … no entiendo porque estar haciendo este proceso, con respecto al hotel, es bueno, es cómodo y ameno 👌🏻

sandra970

(July 2022)

Buena ubicación

El hotel esta cerca de la terminal del ADO, a 10 min. El lobby se ve muy moderno, pero la habitación que me asignaron se veía más vieja. Tenia un aparato de aire acondicionado ruidoso. Los servicios básicos son buenos, tiene caja de seguridad, te dan agua, toallas. Me da la impresión que la gente que se hospeda ahí por turismo, lo usa para dormir y estar saliendo a varias excursiones. Solo me quede una noche, pero creo que puedes usar la alberca del hotel Oh. El restaurante no es caro, el desayuno bufette cuesta $130, es pequeño pero con buen sabor.

Itzayana V

(July 2022)

Evento

Hola buenas tardes, hace unos días tuvimos 4 días consecutivos de eventos en el hotel oasis smart con una persona muy reconocida en el ámbito de las uñas, la reservación fue con meses atrás y tuve la fortuna de contar con el apoyo de la Srita Ariana que desde el principio estuvo al pendiente de todo y con un buen trato, de igual manera hago mención del señor Raul que estuvo los 4 días al cuidado que todo saliera bien y así lo fue, todo el equipo de eventos muchas felicidades así como el coffee break atendido por el señor wilberth. La comida del restaurante bites dio un poco de que hablar ya que algunas personas de nuestro evento se quejo que no estaba cocida o que se confundieron del platillo que pidieron, hicieron mención al mesero y al chef y no supieron dar una respuesta

Pablo

(November 2021)

Buen hotel que cumple las espectativas

Estuvimos 5 días en este hotel céntrico . La idea era aprovechar esos días para conocer varios lugares dela ciudad y x eso elegimos este hotel solo con desayuno. La habitación impecable El área de piscinas y bar lo mejor del hotel La decoración es maravillosa tanto en el lobby como en las piscinas y bar El desayuno muyyy completo El WiFi funcionaba impecable. Muy cerca de todo En conclusión si quieren un hotel muy bueno a buen precio para poder conocer más de Cancún antes de irte a un all inclusive este hotel es el ideal.

alimack77

(May 2023)

Excellent Oasis in downtown Cancún!

We have just stayed at the hotel for a week. We thoroughly enjoyed our time here. Our time in Cancun was a mixture of sightseeing with a couple of days relaxing by the pool. Rooms were absolutely fine and had everything you need for a short stay. Pool and terrace was lovely. The staff were exceptionally nice and helpful from the waiters eg Emmanuel and Jose, to the reception staff and the security staff at the door to help with taxis etc. The location is great for local restaurants and easy walking distance to Parque de la Palapas for authentic food trucks! If you want to stay away from the Hotel Zone and stay downtown, I would highly recommend this hotel!

Stephen M

(May 2023)

It is like visiting family.

Like visiting family. Except better. Everyone was exceptional. Security, reception, housekeeping, all amazing. Room was great, food was excellent and staff wonderful. Shout outs to el capitan, Ivan, and, Juan, Jose, Angel, Emmanuel, Mesero, Erick and Belen. These folks are why we have visited this hotel 6 times in the last 5 years. My wife Janice is never happier than when we are here. Thank you all!

Brendan C

(March 2023)

Great location and value. Comfortable hotel. Wonderful, caring staff.

I made my fourth trip to Smart Cancun for three weeks in February/March, 2023. Oasis has two hotels on the same site in downtown Cancun (about 8km from the nearest part of the hotel strip.) "Oh Cancun" and "Smart Cancun" share a very nice terrace area with a well-maintained pool, small gym, a good restaurant and a poolside bar. They also share some staff. The rooms are not opulent but they are clean and well-equipped, with a room safe, television, fridge and a comfortable bed and bathroom. The location is close, and within walking distance, to the downtown eateries, a sizeable supermarket, a traditional Mercado, the town square and a large shopping mall. I go there for a quiet and restful winter break from the Calgary, Alberta winters. Other hotel guests come from Europe,

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