Written information should be available in 3 languages (french, english and spanish). Menus should be posted at the door of the restaurants. A selection of wine should be proposed (with additional fee if needed). Menu of drinks should be available.

Although we experienced several issues with the resort, the one highlight each day was hanging with Alejandro Fernandez as he mixed up drinks at Bar-Lovento! If you are staying at this resort, swing by to see him across from Bahia Rodizzio!!

The property of the Grand Oasis is absolutely stunning.The landscaping is the nicest I have ever seen. The beach in front of the resort is lovely.I wasn't crazy about the options at the restaurants because I am vegetarian and it was extremely limited

Best food we ate in Cancun was Labamba. The waiter did a great job, his name was Bartolomeo. Carlos was also great. The hostess name was Samantha. The cooks name was Armando the food was superb. Jorge, Amado Bravo, Rosendale were all great.

2 weeks well spent in Mexico. It was our first time visiting and we?re already looking to return. We had a couple of issues with the accommodation which were soon put right which meant we could continue to enjoy our vacation.

At first when getting to the resort we were very bummed out because there were a lot of children, and we were all 18+ But the entertainment crew at this resort made the trip so worth it they always had something fun going on like salsa lessons, yoga

Hi, We have booked with you and it says our booking is either "Double room OR Twin rooms" I have 2 rooms booked with you and i wanted to confirm that i require TWIN rooms as we need 2 beds in each room. Please email me back, Regards, Fabian

No very clean, the building looking dirty, No seafood to eat at restaurants, I was expecting more seafood since it’s right there. Staff very nice, everything looks dirty and older the pictures on the website looks totally different.

I stayed at the Pyramid for 4 days and wanted to say that Carlos Cepeva ( assistant GM ) was an absolute star. We were looking for somewhere to stay for few days in Cancun and was directed to Carlos What an amazing person.