The hotel is clean and provides u great hospitality. Especially I want to note that Slava was really helpful, he did everything what we asked. Such a good specialist. Other staff were also friendly. The food is good, pool is clean.
I had a nice experience, the place is clean, the installations are not new but it is cool.The food is just fine and there is many activities to get fun.Perfect place for a travel with friends (in the 20s).
Lots of drinks. Food. Sunshine. Music. What more could you want... Zero issues. Had a blast. Food was decent. Typical north american breakfast. Lots of people in their 30s/40s. Not many kids and those that were there were not noticeable.
We spent one night at this hotel en route to another locale on the Yucatan Peninsula. We got there late, so I really cannot speak to location in terms of other things to visit. The room was clean and nicely furnished.
Great hotel and friendly staff. I stay and work with banquets for bussiness. I recomend the staff of the events: Ariana Morales and Raúl Ruíz. The Coffe Break on events are great. The rooms are so nice.
Super friendly and helpful staff, rooms were cleaned and restocked daily, really comfy beds. Great shower. Only drawback is the bathroom doesn't have a fan, so it gets pretty humid in there.
Just returned from a 10 day trip. I recommend the upgrade to VIP. From the moment we checked in with our concierge team Ana, Lucelly, and Pedro, they strived to make sure every detail of our stay was worry free every day.
I stayed at the Pyramid for 4 days and wanted to say that Carlos Cepeva ( assistant GM ) was an absolute star. We were looking for somewhere to stay for few days in Cancun and was directed to Carlos What an amazing person.
Hi, We have booked with you and it says our booking is either "Double room OR Twin rooms" I have 2 rooms booked with you and i wanted to confirm that i require TWIN rooms as we need 2 beds in each room. Please email me back, Regards, Fabian
