Just returned from a 10 day trip. I recommend the upgrade to VIP. From the moment we checked in with our concierge team Ana, Lucelly, and Pedro, they strived to make sure every detail of our stay was worry free every day.
I stayed at the Pyramid for 4 days and wanted to say that Carlos Cepeva ( assistant GM ) was an absolute star. We were looking for somewhere to stay for few days in Cancun and was directed to Carlos What an amazing person.
2nd time at this hotel, last year grand oasis Cancun(blue band), this year we bumped up to the Prymiad at the grand oasis(black band). 2nd time around we had an amazing time, 7 days still wasn?t enough.
Well with all the reviews I would have expected we wouldn't run into any issue on our room. Fridge wasn't stocked properly , no bottle of wine no robe or slippers . Called down an fridge was filled right away we waited 4 days for bottle wine
Stayed here at the Oasis Sens in Cancun and wasn't happy with the service of the staff. Every vacation I have gone on always had at least one staff member that remembered you and said hi but the staff here needs to take a refresher course
The customer service and the people made it a joy to be at. At Coba Ignacio, was the most attentive person I have ever met, Tito the waiter was a delight and so welcoming. At moonlight Victor, At the box thank you Cesar, Raul, Manuel, and Gabriel.
So we are booking in the morning for our 17 years anniversary. We are sooooooooo excited to book this trip. We are going with a while group of people and we are all behind excited. Cannot wait to finally see mexico and this amazing resort
Amazing restaurants, very unique! Staying in the Sian Ka'an Suite includes great benefits. the concierge was not knowledgeable but bell staff was great! The outdoor staff service was great! I will be back and stay in that suite again!
We got back from Grand Oasis last week and had an excellent time. Was a little hesitant reading some of the reviews, but after going there not sure what people have to complain about. For our trip we did upgrade to the Sian Ka'an package
