Can my children access the Kids Club if we are staying at Oasis Palm?

Of course! We offer an amazing Kids Club and KiddO Zone, where children can enjoy fun activities such as board games, cooking classes, video games, and a small pool area with slides and loungers designed especially for them, among many other activities. Please note that children ages 4 to 12 may be supervised by our trained staff while parents relax and enjoy the resort's facilities. Children under 3 years old must be accompanied by a parent or guardian at all times. The Kids Club is open daily from 9:00 a.m. to 5:00 p.m.

What is the price for a child's accommodation?

We believe that sharing a vacation as a family is vital at Oasis, and to support this, we provide discounted rates for children. These prices are determined by several factors, such as the chosen room type and the time of year you intend to visit. Rest assured, the cost for children is always substantially less than the adult rate. For a specific price breakdown based on your travel schedule and chosen lodging, please reach out to us via our official contact methods. A member of our booking team is ready to help you: Website : oasishoteles.com Phone : +52 55 4170 9258 Email : contact@oasishoteles.com WhatsApp : +52 998 287 4478

Do you offer activities for the whole family?

Absolutely! Our resort features a wide variety of family-friendly activities, including live music, shows, karaoke nights, fun kayak experiences, and much more. We invite you to download the Oasis Hotels & Resorts app, available for Android and iOS, where you'll find detailed information about all the activities you can enjoy during your all-inclusive vacation.

What amenities will I find in my room?

All rooms at Oasis Palm include a variety of amenities such as a shower cap, moisturizing lotion, hand soap, body wash, shampoo, and towels. The amenity kit is replenished each time housekeeping services your room, so while you enjoy your vacation, we take care of everything else.

What is the cost of the in-room safe?

The rental fee for the in-room safe is $120 MXN per day. If needed, this service is available directly through our Oasis Plus Customer Service guest assistance team.

To help you enjoy your stay and share your experience with the world, WiFi service is included at no additional cost for all guests staying at Oasis Palm. If you require enhanced connectivity, Premium WiFi is available for an additional fee.

What is the difference between Oasis Palm and Grand Oasis Palm?

Oasis Palm and Grand Oasis Palm are located within the same complex, but they offer different levels of experience. Oasis Palm provides comfortable accommodations with access to a selection of restaurants, bars, and family-friendly services. Grand Oasis Palm, on the other hand, offers a more complete experience, including access to a wider variety of restaurants, bars, entertainment options, exclusive areas, and enhanced services not available to Oasis Palm guests. For more detailed information about the differences between both resorts, we invite you to explore the technical fact sheets and discover which option is perfect for your next vacation. Oasis Palm Grand Oasis Palm

Yes, parking is an included benefit and is completely free for all our guests. Please note that this benefit is subject to change without prior notice.

Oasis Palm in Cancun

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Oasis Palm FAMILY RESORT ALL INCLUSIVE

The best entertainment for the whole family is at this charming Oasis, excellently located beachfront in Cancun. Here, kids and adults have fun in the Pirata's Bay adventure zone or the prehistoric Yucatan Jurassic River.

Another attraction is the magical KiddO Zone, specially designed for the enjoyment of our youngest guests.

An all-inclusive resort with exclusive family areas and an adults-only option. International, Japanese-Mexican, seafood, and more.

KiddO Zone: an attraction area for children under the care and supervision of expert staff.

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Amenities in Oasis Palm

Additional charges may apply*

Fitness Center: Yoga, Zumba, Aerobics

Tabaqueria: Boutique with handcrafts, souvenirs and snacks*

Oasis Experiences: Tours and Excursions*

Restaurants

Bars

Romantic dinner in front of the beach*

Kayaks (subject to availability)

Kiddo zone: Kids club and family interaction areas

Meeting Halls and Business Center (3 rooms | 400pax)*

Swimming pools: special areas for children

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Family Suite

Only in the Family Suite

44 m²
1 King size bed or 2 double beds

All rooms include

Bath amenities and towels · WIFI · Safety box · Flat screen · Air conditioning

*Subject to availability or upon request

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15% discount on stay and extras

10% discount on tours and experiences

15% discount on stay and extras

10% discount on tours and experiences

Transportation included Airport-Hotel

Priority room assignment and delivery.

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Available services in Oasis Palm

Group travel, weddings, conventions and banquets... If you can imagine it, Oasis can make it happen.

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Guest reviews in Oasis Palm

Tripadvisor

Alberto R

(diciembre 2025)

Excellent restaurant AKERU on the grounds of the Grand OasisPalm

Wonderful hotel, very polite and attentive staff. Of all the restaurants I want to highlight AKERU, there was never a line, the girl greeted very kindly and escorted to the table. Waiters are ALL super attentive. Chefs are great at cooking beautiful dishes. Thank you all for this hard work for us 💖💖💖 Brian Eladio Víctor muchísimas gracias ☺️

Paul

(noviembre 2025)

Poor to great in 5 days.

Ar first, we weren't impressed. The drinks were bad, the food was worse. We also had a small room without a view, two full beds on the small side and 5 of us staying. We paid the 1000+ to upgrade to a family suite at the palms. What a difference a room can make. Between that and finding the good bar (the one by the main pool at the Syn) and the better restaurants, life changed. Get the frozen daquiris and pina coladas. They even cooked up our fresh caught barracuda from our fishing adventure.

Dorian Miguel Ávalos García

(diciembre 2025)

Very good hotel at low cost

The hotel is very good, the food rich, the problem sometimes lines and at the beach be early to reach bedside, breakfast is where you have to wait longer

Luis Fernando P

(diciembre 2025)

Acceptable but could improve

The hotel is fine for the price we paid, what disappointed me the most was the treatment of the majority of the staff, as without wanting to attend or with annoying face, the rooms were fine. Another detail is the lines to enter the remaining mainly for breakfast or dinner, we waited almost 1 hour.

Antonio V

(noviembre 2025)

excellent service

Excellent service, very friendly staff, in all areas, and very clean everything. Especially Tony Montana excellent service.

Karla R

(noviembre 2025)

Nice experience:)

Excellent service from Hermenegildo, waiter of the restaurant “los agaves”, super recommended:) Overall, it is a very good service and experience from the staff here:).

Mack M

(noviembre 2025)

GREAT PLACE TO VACATION

Very good place to vacation, variety of restaurants and pools. And Hermenegildo from Agave restaurant, very friendly and attentive.

Drina S

(noviembre 2025)

Thanks

We enjoyed our first big family vacation at Grand Oasis Palm. The rooms were clean, location was great and close to Isla Mujeres ferry, lots of pools to choose from, and decent dining options. The beach area was nice too. The lines were long at the buffets and bars and limited kid-friendly food choices but we had a Miguel as our server three times and he went above and beyond for us. Miguel was able to get us seated quickly and he was able to get my picky kids quesadillas and rice. He had the best service. Overall we had a great time and would come back again.