Cancun hotels

The best all-inclusive hotels in Cancun. Both in the hotel zone and in the center. We have family hotels and hotels for adults. Let yourself go and enjoy the best vacations of your life with our hotels located in Cancun.

Cancún Hotels

In the fantastic city of Cancun and its endless tourist attractions, you can find the spectacular Oasis Hotels in Cancun; all-inclusive resorts with a variety of options for a great vacation in the Mexican Caribbean.

Our hotels have different options, perfect for any type of trip, be it a holiday with family, your partner, friends or a business trip, with beautiful properties located in different areas of the vibrant city of Cancun.

Regardless of your budget, the Oasis Hotels chain has a total of nine properties distributed in the city of Cancun, which are a guarantee of luxury, relaxation, fun, exciting activities, water sports, hotels for adults and hotels for the whole family with all the comfort and convenient location you need in these beach vacations.

The Pyramid at Grand Oasis

As a tribute to the Maya culture, the facade of this hotel has the shape of a pyramid that –together with palm trees, gardens and white sandy beaches– create an elegant and sophisticated atmosphere to enjoy a great vacation in the city of Cancun.

Grand Oasis Cancun

Known as the entertainment resort for its Las Vegas style shows and emotions, this is the perfect option for traveling with friends. Enjoy the endless activities while you relax with the natural scenery and the fantastic rooms that this hotel offers.

Grand Oasis Palm in Cancun

If you are traveling with the whole family, this hotel is the one you are looking for, with attractive activities for children and adults during the day, and comfortable luxurious rooms designed to relax and get the best night sleep.

Oasis Palm in Cancun

Perfect for a family vacation, this all-inclusive resort is designed to meet the needs of all family members during their stay in the city of Cancun.

Located in one of the best beaches in the city of Cancun, this hotel allows you to enjoy a great vacation, which combines relaxation and fun to perfection with its many activities and comfortable rooms.

Oh! Cancun The Urban Oasis

This hotel in downtown Cancun is a perfect option for all those seeking a more central location, with comfortable rooms designed for rest and relaxation, as well as restaurants and bars perfect to cool off and unwind after a long day.

Smart Cancun by Oasis

Located in downtown Cancun, this hotel is the perfect choice to stay during a business trip in Cancun, as it’s equipped with all the technology and amenities you may need.

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Oh! Cancun On The Beach Hotel View
Imagine a vacation on the beach, enjoying beautiful views of the turquoise sea, as well as activities and entertainment ideal for spending unforgettable moments with...
The Pyramid at Grand Oasis Hotel View
Elegant and sophisticated, with countless entertainment options, in this Cancun all-inclusive resort you'll find concerts, music festivals, colorful shows and outstanding themed parties. Let yourself...
Grand Oasis Cancun Hotel View
An all-inclusive hotel very close to all the fun and the best attractions in the Cancun hotel zone; in Grand Oasis Cancun you'll get to...
Grand Oasis Palm Hotel View
With a friendly and warm atmosphere, you could say that Grand Oasis Palm is the bigger brother of two properties in the same location; it...
Oasis Palm Hotel View
Comfort, fun, countless activities, and the friendliest attention; all these and more await at Oasis Palm, the perfect resort to enjoy an unforgettable family vacation. With...
Oh! Cancun The Urban Oasis Hotel View
In order to describe this all-inclusive hotel in downtown Cancun, it should be pointed out that it is located very close to both,...
Smart Cancun by Oasis Hotel View
With an appealingly smart personality, and an entrepreneurial ambience, Smart Cancun is a hotel located in downtown Cancun. Whether you're traveling for business or pleasure,...
Location Map of our hotels Oasis Hotels & Resorts
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Knowing Cancun

The Mayan Museum in Cancun

The Mayan Museum in Cancun

The rooms of the museum teach different themes, among them, the archaeology and history of Quintana Roo, the civilization and history of the Mayan culture, works and temporary exhibitions...
Live the night in Cancun

Live the night in Cancun

If you are going to stay in a hotel in Cancun, first of all we are going to recommend you the best places to do it: Oasis hotels & resorts offer a wide range depending on the vacation you have decided to have....
Visit Xplor Park in Cancun

Visit Xplor Park in Cancun

In the complex you will be able to admire the subway rivers, the caves with stalagmites and stalactites, as well as learn about the history of their formation...
Xoximilco Cancun Party

Xoximilco Cancun Party

In Xoximilco Park, in addition to the onboard experience, the wonderful landscapes also stand out. Among them are the Mayan jungle, where you can observe mangroves, islets and chinampas....
10 facts that you may not know about Cancun (Part 1)

10 facts that you may not know about Cancun (Part 1)

While Cancun may be famous for its sea, sand and blue skies, there are some things that most visitors and even many locals do not know about this sun kissed city; stories, secrets, and hidden places that are not public knowledge...

Mexico is not just Cancun

Cancun or Riviera Maya?

Cancun or Riviera Maya?

Both are known worldwide for their breathtaking beauty and places of great interest. However, they do have their differences, some are subtle others less so...
Las mejores playas de Quintana Roo

Las mejores playas de Quintana Roo

Hoy traemos para nuestros huéspedes de espíritu aventurero, una lista de las mejores playas que puedes visitar en nuestro estado...
The destination with the best adventure parks in Mexico

The destination with the best adventure parks in Mexico

Those with an adventurous spirit will be pleased to know that there are also plenty of places to get your adrenaline pumping. So here for you we list some of the best adventure parks our area has to offer...
Christmas on the beach

Christmas on the beach

Have you ever seen Santa Claus wearing swimming trunks? No? Then what are you waiting for? Leave behind the short days and long cold nights for long sunny days and fun-filled nights!...
10 facts that you may not know about Cancun (Part 2)

10 facts that you may not know about Cancun (Part 2)

Behind the fruit cocktails lies a city that is growing rapidly and constantly changing, a city with many stories to tell. Here for you is the second half of our 10 facts that you may not know about Cancun...

frequently asked questions of Cancun Hotels

It is a new tax approved by the State Congress, for foreign tourists 15 years and older, who wish to visit the tourist destinations of Quintana Roo.

This tax became effective as of April 1st, 2021, for an amount of 2.5 Units of Measurement and Update (UMA), which is equal to $11 USD*.

In order to make this process simple, the Taxpayer Administration System created the VISITAX platform, available at, which allows making this payment easily at any time, before leaving the State.

Additionally, an option for paying with cash will be available through specialized booths, located inside the air terminals of Quintana Roo.

For those who cross the border with Belize by land, there is a subsidy of 100%, which means they will not have to pay this tax.

For more information, visit

*The amount may vary according to the exchange rate of the day.

Oasis Hotels & Resorts modified the policies of all the rates so that any reservation whose arrival was from March 15 to June 30 could be modified until April 2021 without penalty or cost. To find out if you will be able to travel to Cancun the first thing you should do is find out about the political situation in your country of origin and the status of your flights. As soon as you are allowed to travel and you are clear about the dates you want to come to Cancun, you only have to contact us to modify the dates of your reservation. You can contact us via online chat, by calling +52 55 4170 9258 or by writing a WhatsApp to +52 998 287 4478.

We are reinforcing all the health and safety measures and have applied for the POSI-CHECK certificate from the Crystal International Standards.
. There will not be any certificate that ensures that there is no risk of contagion, but there are certificates that establish strict protocols to guarantee clients the maximum hygiene in all processes. Currently Oasis Hotels & Resorts has several certificates prior to this crisis and to them we are adding POSI-CHECK, which indicates that we carry out all the precautions they indicate to avoid the contagion of COVID19.

Our intention is to reopen the hotels with the maximum number of services and consumption centers open, but everything will depend on the hygiene measures that are established, since this will cause changes in the processes and daily operation of each service/consumption center. The buffets will probably take a little longer to open and will be attended, but we will have to see little by little.

Oasis Palm:

It is a family hotel with standard rooms and intercommunicated family rooms.
Its main attraction is the areas of family interaction and others, only for children.
Their all-inclusive plan offers food and beverage service in different restaurants and bars within the hotel.
The services not included are: internet, safe, family tour in Pirate Ship, spa, mini bar, room service, as well as the restaurants, bars, activities and areas only for adults of the sister hotel Grand Oasis Palm and the category The Sian Ka'an at Grand Palm located in the same property.

Grand Oasis Palm:

Oasis Palm's sister hotel, located in a separate building on the same property.
The rooms are distinguished by their amenities such as: internet included, iron, room service (with a small charge for shipping), coffee maker and radio alarm clock.
There is the possibility of staying in a Grand Family Suite room, paying an extra fee, and thus enjoy moments of privacy in a Jacuzzi or small pool in the room, as well as another room intercommunicated with the children's room.
Adults will be able to enjoy activities such as the Kinky On Board tour, bars, restaurants and exclusive areas.

The Sian Ka’an at Grand Palm:

Private check-in, early check-out, late check-out, exclusive apartments for adults only, indoor or outdoor Jacuzzi or pool, available at Sian Ka'an Master and Sian Ka'an Junior Suites. Special amenities such as internet, room service included at no cost for shipping, safe box included, plus mini bar with snacks and drinks.
Relaxation space in the spa facilities, entertainment activities, bars and beach area only for adults with butler service.
Careyes Restaurant, exclusive for this category.

It is not included only at Oasis Palm. At the other hotels, internet service is included, with the only variation of the amount of devices allowed for each category: 1 device per room or 1 device per adult in the room.

The WiFi service is available for all guests who own a mobile device, paying with a credit card.

The rates are:
 - 1 hour $5 USD
 - 12 hours $7 USD
 - 24 hours $10 USD
 - 5 days $30 USD
 - 5 days for 2 devices $40 USD

In case you have more questions regarding this topic, upon your arrival you can ask our fellows of Oasis Plus Customer Service who will gladly help you clarify all doubts.

*All rates are subject to change without prior notice.

The staff in our Contact Center can help you manage your transportation, which is operated by “Viajes Caribe Maya”, offering very attractive rates.

To book your transportation, please call: +5072020861, email us at ​​​ or contact us through Whatsapp at: +52 998 287 4478.

The buildings’ location, considering that The Pyramid and The Sian Ka’an at the Pyramid categories are located at the complex’ central building.
The Sian Ka’an rooms and suites are located in adults-only floors.
The amount of restaurants and bars included for each of them.
The exclusive use areas included for The Pyramid and The Sian Ka’an at The Pyramid categories.

You can check our rates at or in order to provide you a quote, please call: +5072020861, send an email to​​ or contact us through Whatsapp at: +52 998 287 4478 with the following information, which will allow our reservations fellows to send you a quote:

1. Dates for your stay
2. Number of persons (please specify ages)
3. Number of rooms
4. Category

We’re glad to know that soon you’ll be enjoying your vacation with us. To confirm your reservation, please dial: +5072020861 or send an email to​​​​ with your reservation details.

Thank you for contacting us. For more information, please dial: +5072020861, send an email to ​​​ or contacts us through Whatsapp at: +52 998 287 4478 and our reservations fellows will gladly provide you with the most updated information.

We boast 3 hotels divided into different categories:

1) Grand Oasis Cancun and The Pyramid at Grand Cancun
2) Grand Oasis Palm and Oasis Palm
3) Smart Cancun by Oasis and Oh! Cancun, The Urban Oasis

In order to provide you with the most complete information, we share with you the links to download the fact sheets of the hotels you´re interested in; there you´ll find information regarding access to restaurants, room features, special services, etc.

Grand Oasis Cancún Factsheet
Oasis Cancún Lite Factsheet
The Pyramid at Grand Cancún Factsheet

Grand Oasis Palm Factsheet
Oasis Palm Factsheet

Smart Cancún by Oasis Factsheet
Oh! Cancún The Urban Oasis Factsheet

Oasis Palm, Oh! Cancún The Urban Oasis and Smart Cancún.
At the other hotels, room service includes the menu and only a delivery fee is charged; The Sian Ka’an category includes both services.

Only Oasis Palm and Grand Oasis Cancún do not include it.

The Sian Ka’an at Grand Palm and The Sian Ka’an at The Pyramid.

Oh! Cancun is the neighboring hotel of Smart Cancun, which includes breakfast. It features pool, gym, spa, in addition to several restaurants and bars.

Reviews of our Hotels in Cancun

Great Hotel

2020-02-15 20:22:33 hrs

This great hotel kept me and my 2 girl freinds very happy and entertained. We would like to send a special THANK YOU! To Jose and Gris from Sunwing ep they suggested the most amazing activities. We did the ATV adventure and the catamaran, we had a bl


2020-01-18 04:30:00 hrs

We haven't been to a all inclusive resort like this before. Thanks for all the great memories that the wife and I will share forever. Can't wait to get back there in the near future.


2021-11-11 03:06:40 hrs

We did not get full access to the resort they don’t disclose they have festivals going on and only let those customers in half the resort. The buffet food is extremely bland. The staff however is great so gracious.

Great service!

2020-02-23 13:51:18 hrs

Great Hotel and service. Carlos and Jose took great care of us at the Oh breakfast and the Mega Bits Manager was very good also! Antonio was very good and nice at our check in and took great care of us. The pool area was great

Good potential. Just lacking the finesse

2020-02-25 14:35:06 hrs

Check-in was slow. Room was decent size,clean & had huge tv (which accepted usb) but walls were thin so could hear next door but this maybe due to it being an adjoining room. Overall hotel had a good look and vibe around the lobby and ground floor.

Great service..........

2020-02-25 07:33:17 hrs

First of all, the staff was wonderful. Kind. Informative. Always ready to assistant and make our stay a good one. I think this is a great place for a budget stay. The hotel is attractive. The pool, though crowded, is beautiful.


2021-12-13 14:38:31 hrs

The faclity was clean and breathtaking. Staff were super helpful and Careyes restaurant made my Mum's 60th birthday celebrations unforgettable.


2021-12-13 14:38:00 hrs

The faclity was clean and breathtaking. Staff were super helpful and Careyes restaurant made my Mum's 60th birthday celebrations unforgettable.


2021-12-13 14:38:06 hrs

The faclity was clean and breathtaking. Staff were super helpful and Careyes restaurant made my Mum's 60th birthday celebrations unforgettable.