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Customer Reviews in The Pyramid Cancun

ksquarednyc

wrote a review (May 2001)

Gorgeous hotel and lots of nighttime entertainment - Pyramid is worth it

I'm really glad we chose the Pyramid tower, since with the black bracelet we had access to more nightlife and restaurants. The entertainment staff is AMAZING. Every night we would see a show in the atrium and then another at the nightclub with the cabaret singers and sexy dancers. It was great to have so much to do at night, you don't have to go downtown. The wild peacocks were such a vibe!!!!! Add in the jungle vine lobby and you really do feel like you are somewhere special. Sakura Japanese restaurant was 5 stars, I wish we had tried it earlier in the week so we could have eaten here twice. The Black Sens dinner was also super fun, I wrote a separate review on that. The buffets were good with a lot of variety, especially if you are a seafood or meat eater! As a vegetarian

electronicpaper

wrote a review (January 2023)

Pyramid Yes, Sian Ka'an No

We booked the Sian Ka'an upgrade at The Pyramid, and at the end of the day could not see the value of the upgrade. The Pyramid is beautiful and its exclusive restaurants with great food would have been enough, as many of the club benefits advertised in the Sunwing upgrade for Sian Ka'an category were not available: 1. Welcome amenity was not offered 2. The exclusive beach was so tiny that we could never find chairs. As a matter of fact, this was the very first time that no chairs were available anywhere in the resort unless you got up early. There were no chairs by the pool or at the beach, and we had to pay a pretty price to reserve some. People left towels on chairs all day, and nobody from the resort cared, there were no signs like in other resorts. Once we got to the paid

liz75703

wrote a review (January 2023)

Disappointed at first

Just got back from The Grand Pyramid Oasis. I insisted we booked to upgrade to Sian Kan and pay the additonal cost. When we arrived at VIP check in we were told those rooms were all booked. We had reservations eight months in advance. They knew we were coming...So we were told we were upgraded to another room which was also Sian Kan but not in the main pryamid. It was called a Sian Kaan but was certainly not an upgrade. Located in the south building our room was practically in a basement. Nothing special, a good view, outdoor jacuzzi but a real disappointment. Not what we paid for. My husband went back to VIP check in, talked with Iana and the Resort Manager several times. The next day Iana came to our rescue and offered to show us rooms they did have available in Grand

shaydester

wrote a review (February 2023)

Gorgeous Beach and Views

Mexico Review Hello, Just returned from a week at The Pyramid Cancun. I don’t normally do reviews but thought I would for this one. Overall my sister and I had a fabulous vacation. First off the grounds at the Pyramid are beautiful and the beach was amazing!!! When I vacation in tropical destinations my priority is always the beach, followed by food/drinks and then the accommodations. The beach is expansive and you can walk for miles. Being on the Caribbean Sea is also a bonus. The water is warm, aqua and other shades of blue, and the white soft sand can’t be beat. Because the grounds are shared with the Grand Oasis there is no shortage of chairs and palapas on the beach, especially if you get down there early and leave your towels. We spent every day on the beach and it was

CLMC28

wrote a review (February 2023)

Average Hotel but great grounds and beach!

I just came back from The Pyramid at Grand Oasis. Overall my stay was good and gave me what I really wanted from this vacation. A great beach to relax, walk and enjoy swimming in the Caribbean sea, nice service and a variety of food. Though it says "newly renovated" it is really just new paint and design on the wall and maybe a new headboard. The other furniture in the room was tattered and tired. The room is very standard and the bathtub had rust rings around the drain - newly renovated? I don't think so. Maybe they should say "refreshed recently"!? There are three buildings on the property and we stayed in the Pyramid which was the Luxury VIP package with access to all VIP restaurants and areas of the property. BE AWARE: If you don't want to be around ANY SMOKE or want to

Barbara D

wrote a review (February 2023)

34th Anniversary; returned after 25 years

We visited Oasis Pyramid in 1996, as our very first vacay to Cancun over 25 yrs ago. We have been back to Cancun many times since then, but we had not been back to Oasis until this year, so we booked Oasis, the Pyramid; Sian Kaan to reminisce. To start, we booked via a Southwest Package with upgrade to Sian Kaan, and if you do this it's fine, bot Oasis has turned into a time share type resort with reps bombarding you to take buy into the resort. We should have been obstinate and checked in at the Sian Kaan desk, but they convinced us otherwise. We still received appropriate wrist bands and made reservations while drinking champagne, but they were also trying to get us to come back for breakfast sales pitch. So if you book Sian Kaan, don't let the sales people intercept;

Monika P

wrote a review (February 2023)

First time in Cancun

We arrived at the hotel early and the bell boy took our luggage Next we went to the Mexican restaurant by the pool…good service & food was great Our room was ready early by 2:30 We were in room 1542 right by the beach with pool view It was a little noisy at night as they had the entertainment by the pool right in front of our balcony , so no quiet nights Our room was dated but clean! There was only a bed sheet to sleep with so we had AC off at night We noticed the water dripping out of the faucet the whole time so we kept the bathroom door closed at night Housekeeping came everyday The beach was beautiful although the waves were rough We woke up Early every morning to get a good spot either by the pool or the beach As for the restaurants we booked the steak house and service

Julia

wrote a review (February 2023)

Not luxury 100%

Everyone here was very nice but you’d think that over time they would really take more care of the facilities. We had a 9 day stay but our last 2 days weren’t the best. It rained and when we woke up there was water on the floor it was coming from the ceiling . This could have caused someone to fall and get hurt , they did change us to a new room but it was the same thing . At that point I was just ready to go back home since the room had a odd smell. The bad guys Pedro & Gael (believe that’s his name ) were awesome . They really new how to make some delicious drinks & made our stay a lot better . The restaurants are delicious here and so is the coffee shop . The resort offers lots of entertainment & recommend getting a massage the spa is amazing ! Other than the water and rooms

Katie B

wrote a review (February 2023)

Worth the visit!

We spent two weeks at the Pyramid Grand Oasis, and only returned this week. Overall, it’s definitely recommended and absolutely worth going. Entertainment - you cannot say you’re bored at Grand Oasis / Pyramid. Day activities such as Zumba, aqua-aerobics / volleyball or an event at the Beach Club will keep your daytime full, then there’s a full on evening schedule - their cabaret shows are incredible. We went to Coco Bongo one night, and the entertainment at the hotel was better than that! Food - Here is where you definitely need to go 5* (black wrist bands) vs 4*. 5* “exclusively pyramid” restaurants are flawless, excellent service, great food and taste. Highly recommend Careyes and pick the steaks from the grill menu. Also it’s worth paying for a dinner at Benazuza - 14

Mark E

wrote a review (February 2023)

Good Place -Could Improve

We just got back. We had a very good time. I highly recommend only going here with the Pyramid or Sian Ka’an black bands. We booked all restaurant reservations at check in. The best restaurants were Benazuza and Careyes (Amazing). Dos Lunus was great Italian food for third place and Bahia Steak House was just OK. I suggest for steak anywhere get filet Or medallion (Excellent) as rib eyes and New York are a bit tough. The White Box had wonderful lunches and Coco had good breakfast and lunch. The Market place buffet was also very good. Never had a problem seating, but saw very long lines for people with blue bands going to their buffet. Our room was very nice room 5302 (lagoon view) I have been to Many all inclusives in Mexico and the food at the restaurants I mentioned above

gem b

wrote a review (March 2023)

Honest review

The hotel itself is very nice, they could do with a bit of updating in the rooms though. Shower was unpredictable hot/cold kept changing and the maids were not that attentive unless you left a tip of course. Which I didn’t mind had she cleaned everyday but they didn’t. For some reason we were last on the list and kept knocking around 6pm to clean at that point wee was trying to get ready for dinner. Some tips before you arrive, download the Oasis Hotels app, you need this to book restaurants and look at the menus. Sakura, Careyes, the white box and Makuto were all really good and served amazing food! Didn’t mind leaving a good tip there. The beach was lonely all be it a lot of seaweed had washed up. Pool area is nice and well kept. Some staff at the coffe shop were rude but

peekabooessex

wrote a review (March 2023)

Pyramid Grand Oasis

1st Tax environmental you have to pay on arrival at hotel 1.60 pesos per person per night, which you are nott advised about until you book in. 2nd tax if you go on any boat trips your"ll have to pay 15 dollars each for dock & reef tax on top of your trip. Airport tax to leave the country is also charged per person at 259.5 pesos for two people. Lack of paper seviates, people not using hand gel at restaurant Hand gels not refilled in lift & toilets Careys restaurant 10/10 excellent Bahia steak House 8/10 good Cabaret Red restaurant 9/10, exotic dancers, singers, but we found the songs way too loud & distorted Swimming pool beautiful & kept really clean, plenty of room for people to swim. Tips go a long way if you want a good service at the bars 20 pesos is the

kaandSam

wrote a review (March 2023)

Birthday getaway

We booked as reviews were good and glad through reccomendations we stayed in the master Sian Ka'an suite as the room was amazing. We had two bathrooms, ocean view, two fully stocked fridges, two tv's room service. I really wanted jacuzzi on balcony which is subject to availability which they changed for me on my birthday. The view wasn't ocean view but still we had sunset and gorgeous view. The hotel is situated on the hotel strip and not too far from airport. Be wary at airport you get bombarded into booking trips when all we wanted to do is get to hotel. We tired most of the restaurants and they all are lovely. We had our own concierge area and faults can be reported via app and they respond quickly. Only issue we had was no hot water one day. This was looked into. Jacuzzi

Getaway68468104217

wrote a review (January 2023)

Pyramid Hotel, Cancun

Well justified a four star rating. The staff can be a little slow at serving and tend to go at their own pace but overall very friendly. The hotel offers an abundance of different restaurants to eat at and one in particular called Cereys was something special. Plenty and bars and coffee shops to take advantage of including a cocktail bar and cigar lounge. My only small issue was with the design of the hotel lobby and room. In one sense the hotel lobby is stunning and in another it allows noise to travel all around the hotel so if you have a drunk group being loud it tends to wake the whole hotel up as you have no corridors to block the noise. The hotel room was nice and clean however part of the bathroom wall was floor to ceiling glass so if someone used the bathroom at night

caitlin j

wrote a review (January 2023)

Beautiful, Beach, Drinks, Bathrooms

At first glance, beautiful landscaping and welcoming/ friendly staff ready to eagerly help customers. Our rooms were upgraded in The Pyramid! (Yay!) excellent pool water quality. One side of the pool was a party zone, but if you walk to the other side you cannot hear the loud music and can enjoy relaxation, if needed. Well accommodating bars with great bar tenders. Alcoholic beverages are a 3/5 - taste great (high sugar content), but low alcohol mixed in. The Beach was beautiful and well taken care of. My family and I were lucky to witness the staff discover sea turtle eggs. Their staff educated college students and surrounding staff and celebrated the safety of the eggs and ability to discover and relocate them to a safer area. Public bathrooms are a 2/5. Public Bathrooms near

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