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Customer Reviews in The Pyramid Cancun

Chris S

wrote a review (February 2024)

Truthful Canadian Review (with recommendations)

After reading lots and lots of negative reviews, my wife and I were a little worried after booking this resort. We just got back yesterday after being there for a week. We were shocked about how positive our experience was and how there could be so many negative reviews. I think sometimes we forget that these counties don’t always have access to the same amenities as we do. Chairs can be hard to get if you come down later then 9-10am, we usually were up around 7:30 and had our selection of whatever chairs we wanted. Food was pretty good, restaurants (Sakura, Careyes, Dos Luna) were all excellent. We had very little trouble booking these (we booked them all on the first full day we had for later in the week) Marketplace Buffet for Breakfast and Dinner was good as well. Only negative we had was the Tatish Buffet had little options and had a weird smell as we walked in. Bites was also very good for lunch. All the staff were very pleasant, quick getting drinks and anything you needed. Our fridge worked fine and was always full of cold drinks and a small selection of snacks. Coffee and Me The Pyramid makes a great Hot/Cold/Frozen Tiramisu Coffee and the chocolate croissants are amazing. The resort does show some aging, broken tiles on walkways and in the pool, some corners could be cleaned better but every morning we saw the pool, ponds, walkways all being cleaned. Our room was always cleaned on time and staff came multiple times to fill our fridge or ask if we needed more towels if required. We do recommend staying in the Pyramid (Black Bands) for at least the Marketplace Buffet instead of the other 2 Buffets and the better selection of restaurants. The lines can sometimes be long for drinks especially on the party side at the Bar and Swim Up Bar (but never more then 5-10mins) The resort is large and has a fair amount of stairs if you stay at the Pyramid but never bothered us. We usually chose to walk up the outside stairs to our room rather than take the elevator. If you get sucked into the Membership (Time Share) 90 minutes speech. I hope you get Adrian as the Sales guy. He was absolutely hilarious and made it so much fun. The beach is beautiful, and the water was really warm when we went. Pool water is cold, but as expected. A warm pool would be weird, and not refreshing in the heat. We would 1000% come back without issues.

azul kiki

wrote a review (November 2024)

Much better than all those reviews I read and scared me before the trip

So, I booked a room with The Pyramid, which offer you more variable restaurants that are not too crowded and adults only. It is true, their rooms suck....dated, clearly old, need complete renovation and upgrade for rates they offer. There were several issues with my room, no hot water (I mean, lukewarm, not hot enough for Japanese person to take a shower if I may say), safety deposit box was broken, there were bottled beers mini bar fridge but no bottle opener (the bottle was not easy-to-open with your hand type). My second night, it rained, and I found water on floor came from glass doors of balcony in next morning. I reported those issues to the concierge desk where they probably one at each 5 buildings. Beside of water on floor issue, everything was fixed as requested and within the same day. Hotel workers, every single person I encountered was very helpful and well-mannered with respect. For The pyramid guests restaurants, I am very impressed of uniqueness of selection. Yes they have so many choices. There is one very interesting restaurant called BENAZUZA, I don't understand what it is but their cuisine is said as techno-emotional, they give short presentation of cocktails along with one-bite size appetizer at the beginning of the course, and follow by all creative fixed course dishes, I highly recommend to book this restaurant. While someone somewhere mentioned that it was almost impossible to reserve a la carte restaurant, but in my case, it went quite easy a day before, probably because I was sola and wanted all early evening starting from 18:00-18:30. But if you are two persons, it will probably the same like my case. I downloaded their Apps and did made restaurant bookings. While doing that, a chat person popped up in Apps and assisted me then completed all my restaurant bookings for next three nights. And I must mention, in the evening shows at El Zocalo outdoor stage, all dancing shows from Caribe, all Mexican Traditions, and all Live Bands they hire to play are AWESOME!! I love all latino people come out and dance the night out!! Very lively and friendly hotel guests, we become all family, so much FUN!!

Dan O

wrote a review (September 2024)

My partner and I arrived excited and we left we were both in agreement that we had a great time and holiday staying here

From start to finish our holiday here was great.Everything we did or encountered was hassle free and exactly how we wanted it.The resort is both stunning and amazing inside and out.Friendly hard working staff helped our holiday go perfectly

Corina F

wrote a review (July 2024)

Una boda y unas vacaciones perfectas

Tuvimos la boda de nuestra hija organizada por Samantha la organizadora de la boda y todo fue absolutamente perfecto! Muchas gracias a su personal y al restaurante Miramar por hacer esto posible! Disfrutamos de 10 días de hermosa playa, agua y buena comida. Sí, las habitaciones deben actualizarse, pero entendemos que es difícil con tanta gente alrededor. Las instalaciones son hermosas, toda la gente allí trabaja duro para mantener los jardines y las piscinas. Comimos en todos los restaurantes, la comida era buena, especialmente las experiencias en Benazuza y Black Sense - pero no somos exigentes, estábamos allí para pasar un buen rato. También apreciamos el vino, cerveza y chocolate entregado en nuestras habitaciones y las vistas desde los balcones frente al mar.

Robin B

wrote a review (October 2024)

Opinión honesta sobre Pyramid Cancún

Mi esposo y yo, junto con otras 3 parejas, nos alojamos en la Pirámide Cancún en julio de 2024 por siete días. En general, un gran viaje! Al llegar al Complejo turístico, un botones lleva su equipaje a un área segura para que pueda registrarse. Llegamos alrededor de la 1: 00 pm y nos dijeron que no podíamos entrar en nuestras habitaciones hasta las 3 : 30 . Sabíamos que el check in era a las 3: 30 , pero teníamos la esperanza de que podríamos entrar en nuestra habitación temprano. Así que prepárate para esperar a la hora del check in : ) Nos dieron pulseras que podíamos usar para conseguir comida y bebidas mientras esperábamos nuestra habitación. Las pulseras sirvieron como nuestra llave de la habitación, que era muy conveniente. Nos...

Bruce E

wrote a review (June 2024)

Loved our stay!

We have been to Mexico a few times and have now found our second home! This resort was beautiful. Lots to do, fun shows to watch, our room was always clean, food was delicious and the staff were very helpful. They went out of their way to ensure we got the excursions we wanted. Loved the resort!

Jeremy T

wrote a review (January 2024)

Rent a cabana at Cocoa beach club!!

This is our second trip to the Pyramid and it did not disappoint. The food is good and the selection is much better than other resorts. The hotel is aging but the staff keeps it well maintained and extremely clean. This trip we opted to reserve a private cabana by the pool and on the beach at the Cocoa beach club. I would highly recommended this and make sure you ask for Jose for your server. Jose went above and beyond to make sure we were taken care of, even if we were not in his section. The entire staff at cocoa beach club was great but Jose was even more excellent!! We would highly recommend this hotel if you are willing to spend the money for the upgraded rooms and the private beds at cocoa beach club!! Make sure you ask for Jose!!

Charitey

wrote a review (February 2024)

Bonito complejo con una hermosa playa.

Te contaré lo bueno y lo malo de este resort: **Bien** *Gran propiedad con muchos restaurantes y bares. *Hermosa playa *Habitaciones con vista al mar y balcón. *Baños grandes y bonita ducha. *Las muñequeras negras tienen ventajas adicionales *Muñequeras que desbloquean habitaciones, sin tarjetas de acceso. *Toallas de playa en la habitación - no hay tarjetas de toallas (¡¡YAY!! ! !) *Las muñequeras negras pueden usar el área de playa/piscina Pyramid. *Alquilé una palapa por unos días - Albercas adicionales con acceso a la playa y bar y comida. Servicio: recibí un plato de mariscos todos los días. . . . . ¡DELICIOSO! ! La mejor comida en el resort. *El bar de deportes era genial. El camarero fue increíble (Ángel). nos detuvimos para hablar a él todas las noches. Incluso cuando estaba ocupado, se tomaba el tiempo para charlar con nosotros. *El Cantina Bar también fue muy divertido. Siempre íbamos aquí al final de la noche. porque estaba cerca de nuestras habitaciones. Los camareros fueron muy amables. *El lobby de este resort es grande y hermoso. **Malo** *La comida. He estado en complejos turísticos con todo incluido durante más de 20 años, así que estoy muy acostumbrado al buffet. alimento. Siempre hay algo para todos. Este complejo tenía toda la comida habitual, pero todo estaba frío. No había nada caliente y las bandejas vacías se quedaban para siempre. Lo hicieron Tenía una estación de tortillas que estaba buena, pero había que esperar más de 15 minutos en la cola. para ello. *Restaurantes de especialidades - Mexicano: lo bueno de este restaurante es que no era necesario tener un reserva. Ahí termina lo bueno. Hacía mucho ruido y la comida era insípida. Ninguno de los 4 disfrutó de nuestras comidas o del ambiente. Steak House - La comida estaba bien. Comí filete, espárragos y patatas al horno. I recibió un filete picado, 3 trozos de espárragos y 2 rodajas de papa. El Lo mejor que probé fue el vino (que tuvo un recargo de $ 60 pero estaba delicioso). Italiano: Habíamos escuchado cosas maravillosas sobre el restaurante italiano, así que estábamos entusiasmados. intentarlo. Fue muy decepcionante. Comí pollo y pasta. Era de mal gusto y grumoso. Una vez más, ninguno de nosotros disfrutó nuestra comida. No sólo eso, sino que no pasó mucho tiempo hasta que volvió a subir. No estoy seguro si fue la pasta o el pollo, pero ambos sabían raro. El Maki Taco: este fue el mejor lugar donde comimos. Es un restaurante de infusiones y tiene El personal muy amable y la comida es interesante. Me encantó la sopa al principio del comida. Creo que sólo los huéspedes de Pyramid pueden utilizar este restaurante. *Se camina mucho en este complejo. La piscina está en toda la parte trasera del complejo, por lo que Había varios puentes resbaladizos para superarlo. Precioso, pero si no te gusta mucho. caminar, puede resultar un poco cansado. *Playa: preciosa, pero hay que subir muchas escaleras para llegar a ella. Además, si necesita usar el baño, había que subir y bajar todas las escaleras. *Piscina - Tienen una piscina muy grande, pero no tienen servicio de bar. Si puedes encontrar una silla cerca El bar de la piscina no es un problema, pero si no te levantas a las 7 am no lo encontrarás. una silla en cualquier lugar (incluidas las sillas de playa). En general, este es un hermoso complejo y definitivamente regresaríamos si no fuera por la comida y la cantidad de caminata. Todos los trabajadores son amables y siempre trabajan duro. Recuerde siempre darles propina, ya que trabajan muy duro para que sus vacaciones sean agradables.

wanttobetheir

wrote a review (June 2024)

This is a place u can have a new time each time

Well for my 22nd or more times coming to this great Resort it still gets better every time. The bell men make us feel like you are at home. This resort has 4 of the best concierges in all of Cancun, Robin, Carlos, Tristan, and at nite Oscar. If u have the blue band see how much it would cost to upgrade to the Black. It lets u get into Kinky's LaBuffet, and Careyes. The gym here is awesome, pool is great with swim up bars at both ends. They have bands or Dj's at nites. In the Pyramid they have neat shows most every nite. Blk bands get u into bar Fontainbleau great drinks and entertainment . All of the resturants are very good, and service over the top. Rooms are clean and comfortable. Remember ask if u need some help. Kinkys has great shows, and across from it is a very good Japanese resturant. If u want a great value and tons of fun go to this resort, forget the bad reviews, there a a lot of Karen's out there. Thanks Oasis family Doug P. (UT)

Monika P

wrote a review (February 2023)

First time in Cancun

We arrived at the hotel early and the bell boy took our luggage Next we went to the Mexican restaurant by the pool…good service & food was great Our room was ready early by 2:30 We were in room 1542 right by the beach with pool view It was a little noisy at night as they had the entertainment by the pool right in front of our balcony , so no quiet nights Our room was dated but clean! There was only a bed sheet to sleep with so we had AC off at night We noticed the water dripping out of the faucet the whole time so we kept the bathroom door closed at night Housekeeping came everyday The beach was beautiful although the waves were rough We woke up Early every morning to get a good spot either by the pool or the beach As for the restaurants we booked the steak house and service

Julia

wrote a review (February 2023)

Not luxury 100%

Everyone here was very nice but you’d think that over time they would really take more care of the facilities. We had a 9 day stay but our last 2 days weren’t the best. It rained and when we woke up there was water on the floor it was coming from the ceiling . This could have caused someone to fall and get hurt , they did change us to a new room but it was the same thing . At that point I was just ready to go back home since the room had a odd smell. The bad guys Pedro & Gael (believe that’s his name ) were awesome . They really new how to make some delicious drinks & made our stay a lot better . The restaurants are delicious here and so is the coffee shop . The resort offers lots of entertainment & recommend getting a massage the spa is amazing ! Other than the water and rooms

Katie B

wrote a review (February 2023)

Worth the visit!

We spent two weeks at the Pyramid Grand Oasis, and only returned this week. Overall, it’s definitely recommended and absolutely worth going. Entertainment - you cannot say you’re bored at Grand Oasis / Pyramid. Day activities such as Zumba, aqua-aerobics / volleyball or an event at the Beach Club will keep your daytime full, then there’s a full on evening schedule - their cabaret shows are incredible. We went to Coco Bongo one night, and the entertainment at the hotel was better than that! Food - Here is where you definitely need to go 5* (black wrist bands) vs 4*. 5* “exclusively pyramid” restaurants are flawless, excellent service, great food and taste. Highly recommend Careyes and pick the steaks from the grill menu. Also it’s worth paying for a dinner at Benazuza - 14

Mark E

wrote a review (February 2023)

Good Place -Could Improve

We just got back. We had a very good time. I highly recommend only going here with the Pyramid or Sian Ka’an black bands. We booked all restaurant reservations at check in. The best restaurants were Benazuza and Careyes (Amazing). Dos Lunus was great Italian food for third place and Bahia Steak House was just OK. I suggest for steak anywhere get filet Or medallion (Excellent) as rib eyes and New York are a bit tough. The White Box had wonderful lunches and Coco had good breakfast and lunch. The Market place buffet was also very good. Never had a problem seating, but saw very long lines for people with blue bands going to their buffet. Our room was very nice room 5302 (lagoon view) I have been to Many all inclusives in Mexico and the food at the restaurants I mentioned above

peekabooessex

wrote a review (March 2023)

Pyramid Grand Oasis

1st Tax environmental you have to pay on arrival at hotel 1.60 pesos per person per night, which you are nott advised about until you book in. 2nd tax if you go on any boat trips your"ll have to pay 15 dollars each for dock & reef tax on top of your trip. Airport tax to leave the country is also charged per person at 259.5 pesos for two people. Lack of paper seviates, people not using hand gel at restaurant Hand gels not refilled in lift & toilets Careys restaurant 10/10 excellent Bahia steak House 8/10 good Cabaret Red restaurant 9/10, exotic dancers, singers, but we found the songs way too loud & distorted Swimming pool beautiful & kept really clean, plenty of room for people to swim. Tips go a long way if you want a good service at the bars 20 pesos  is the

gem b

wrote a review (March 2023)

Honest review

The hotel itself is very nice, they could do with a bit of updating in the rooms though. Shower was unpredictable hot/cold kept changing and the maids were not that attentive unless you left a tip of course. Which I didn’t mind had she cleaned everyday but they didn’t. For some reason we were last on the list and kept knocking around 6pm to clean at that point wee was trying to get ready for dinner. Some tips before you arrive, download the Oasis Hotels app, you need this to book restaurants and look at the menus. Sakura, Careyes, the white box and Makuto were all really good and served amazing food! Didn’t mind leaving a good tip there. The beach was lonely all be it a lot of seaweed had washed up. Pool area is nice and well kept. Some staff at the coffe shop were rude but

image background of sea waves

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