Hi, We have booked with you and it says our booking is either "Double room OR Twin rooms" I have 2 rooms booked with you and i wanted to confirm that i require TWIN rooms as we need 2 beds in each room. Please email me back, Regards, Fabian

No very clean, the building looking dirty, No seafood to eat at restaurants, I was expecting more seafood since it’s right there. Staff very nice, everything looks dirty and older the pictures on the website looks totally different.

Hi my friends are getting married at your hotel on the 21st March 2019. Stephen Evans and Lauren levey I was wanting to get them done Champaign or something for there room. Can you help with this please? Look forward to hearing from you soon

Don't listen to all the bad reviews. The pyramid id great. If you're an older couple who expects something very high class you may be a bit dissapointed & it is quite loud for kids

The facility has been improved since our first visit in 2015. Rooms have been updated and restaurants and cafes improved aesthetically. You definitely want to make sure you pay attention to what kind of bracelet comes with your all inclusive.

2nd time at this hotel, last year grand oasis Cancun(blue band), this year we bumped up to the Prymiad at the grand oasis(black band). 2nd time around we had an amazing time, 7 days still wasn?t enough.

I stayed at the Pyramid for 4 days and wanted to say that Carlos Cepeva ( assistant GM ) was an absolute star. We were looking for somewhere to stay for few days in Cancun and was directed to Carlos What an amazing person.

It was our fourth time in this resort. We got engaged and married here and we absolutely love it here. It is beautiful, clean, fun, but what makes it outstanding is staff. I wish I remember the name of every person who took excellent care of us.

Just returned from a 10 day trip. I recommend the upgrade to VIP. From the moment we checked in with our concierge team Ana, Lucelly, and Pedro, they strived to make sure every detail of our stay was worry free every day.

if you book to stay at the pyramid you get access to all bars and restaurants (black band). If you book to stay at grand oasis or oasis lite the other four buildings in the resort you get no where near as much access for restaurants.