Gallery in The Pyramid Cancun

Truthful Canadian Review (with recommendations)

After reading lots and lots of negative reviews, my wife and I were a little worried after booking this resort. We just got back yesterday after being there for a week. We were shocked about how positive our experience was and how there could be so many negative reviews. I think sometimes we forget that these counties don’t always have access to the same amenities as we do. Chairs can be hard to get if you come down later then 9-10am, we usually were up around 7:30 and had our selection of whatever chairs we wanted. Food was pretty good, restaurants (Sakura, Careyes, Dos Luna) were all excellent. We had very little trouble booking these (we booked them all on the first full day we had for later in the week) Marketplace Buffet for Breakfast and Dinner was good as well. Only negative we had was the Tatish Buffet had little options and had a weird smell as we walked in. Bites was also very good for lunch. All the staff were very pleasant, quick getting drinks and anything you needed. Our fridge worked fine and was always full of cold drinks and a small selection of snacks. Coffee and Me The Pyramid makes a great Hot/Cold/Frozen Tiramisu Coffee and the chocolate croissants are amazing. The resort does show some aging, broken tiles on walkways and in the pool, some corners could be cleaned better but every morning we saw the pool, ponds, walkways all being cleaned. Our room was always cleaned on time and staff came multiple times to fill our fridge or ask if we needed more towels if required. We do recommend staying in the Pyramid (Black Bands) for at least the Marketplace Buffet instead of the other 2 Buffets and the better selection of restaurants. The lines can sometimes be long for drinks especially on the party side at the Bar and Swim Up Bar (but never more then 5-10mins) The resort is large and has a fair amount of stairs if you stay at the Pyramid but never bothered us. We usually chose to walk up the outside stairs to our room rather than take the elevator. If you get sucked into the Membership (Time Share) 90 minutes speech. I hope you get Adrian as the Sales guy. He was absolutely hilarious and made it so much fun. The beach is beautiful, and the water was really warm when we went. Pool water is cold, but as expected. A warm pool would be weird, and not refreshing in the heat. We would 1000% come back without issues.