What is the minimum number of nights to book?

During special seasons (Christmas, New Year, Easter Week and Spring Break) we have a minimum of 3 nights. During low seasons we have no night restrictions.

What is the O Rewards rate?

The rate corresponds to the Oasis Hotels & Resorts loyalty program, with which you can enjoy exclusive benefits and discounts for members, from 10% to 15% off the cost of your reservation. If you are not yet part of O Rewards, join for free at https://oasishoteles.com/es/o-rewards

What are flexible and non-refundable rates?

The flexible rate indicates that you can modify the reservation as indicated in your reservation policies; likewise, in the payment method the reservation can be secured with a prepayment percentage, and the remaining balance will be charged automatically before your arrival (according to season policy, 1 day or 8 days). The non-refundable rate indicates that you cannot modify or cancel the reservation; likewise, the total of the reservation will be charged automatically at the time of booking.

How long do I have to cancel or modify my reservation?

The time to modify or cancel the reservation depends on the seasons. Low season: you can request cancellation or modification of your reservation without penalty, up to 1 day before your arrival. High season: you can request cancellation or modification of your reservation without penalty, with more than 8 days in advance of your arrival. Clarification: if the reservation has been modified to arrive on dates later than the original, the cancellation and modification policy will always take the original arrival date as reference.

Is transportation included?

Transportation is included only if you purchased a package or promotion that indicates or specifies it. We have different promotions and packages that include airport-hotel-airport transportation, booking directly with us through official channels.

Is it all-inclusive? What does "all-inclusive" mean?

Yes, our beachfront hotels in Cancún have attractive all-inclusive plans, which means you will have unlimited access to all entertainment, as well as a huge variety of restaurants and bars, with gastronomic options to enjoy food, drinks and snacks at any time of day.

Memorial Day Family Fun at Grand Oasis | Special Offers | Oasis Hotels

Victor P

(November 2024)

Unforgettable

Excellent customer service and friendly staff. Frank was very polite and profesional. Sebastiana very efficient and dedicated to her work. All the staff made my birthday and wedding anniversary amazing. Looking forward to see you next year.

Memorial Day Family Fun at Grand Oasis

Guest reviews in Oasis Hotels & Resorts

Laura P

Recomendable

Diane V

Highly recommend for couples!

Kayla H

Great Customer Service!

Bernadette G

Fantastic experience!

Nordia C

Awesome experience at the Grand Oasis Cancun

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