Customer Reviews in Grand Oasis Palm

siesha a

wrote a review (January 2023)

Cancun Trip

Nice hotel, drinks were great, and food was very delicious at Alma, Bites Food Hall, and Dos Lunas! Enrique at Dos Lunas provided excellent service and for that I'll return for the pasta! Victor at Alma also provided exceptional service. These 2 gentleman were knowledgeable of the menus and provided 1st class service! I'll definitely return to this resort.

Nolberto M

wrote a review (July 2022)

Great family resort in a good location.

We were really pleased by the service and amenities. especially the service provided by Elizabeth at the Makitaco restaurant and Damian at the pool bar. they were very friendly and went the extra mile to accommodate our request. Big KUDOS for them. In general, our stay was really good and would recommend it for a family trip.

Johanna S

wrote a review (July 2022)

Restaurat palmas

I just wanted to say thank you to Modesto Nuh Chuc and Eladio Romero for the good service that they offer to my family at breakfast the last day of our stay at the hotel. Modesto has a very good knowledge of the history of Cancun we enjoy the stories about the Maya culture and how Cancun was created ! we felt like we were on a tour !. also I would like to mention Alexandro at Maki Taco and the Chef she can really cook we asked to meet her what a pleasure ! That the best restaurant at osais ! the only think you have to make a line before 4:00 Pm to schedule your dinner but is worth it ! Food is delicious!!

Benavidez Family

wrote a review (July 2022)

Our vacation review!

Coffee & me the service was excellent! We want to say thank you to Kristell Martinez and Luz Hernandez. They we’re very friendly to us. As well; in general the Hotel is fantastic all the restaurants and the beverages everything was excellent thank you so much to all people who work hard everyday and always with smile when we have any questions! They’re friendly to answer to us. We have and amazing family vacation at Oasis Palm. People work hard every day to help all guests, at soon we do the check in and before to get our keys to the room. We’re able to go to the restaurant and get ready to go to the areas around the Hotel. Also they always were very nice and to help us thank you to all the cookers, waiters, bartenders, people en general. Thank you so much for your services.

Caitlin M

wrote a review (January 2022)

Thanks to the Coffee and Me ladies!

Luz Hernandez and Kristell Martinez at Coffee and Me were great!! Very friendly and hard working. We had a good experience overall at oasis palm. Good food. Lines even during low season, but not always. Included alcoholic drinks were not very good. Our room had low water pressure and a funky smell. But otherwise good accommodations. Good place for children - maybe we’ll return when we have some. Not most ideal place for a couple on their honeymoon but we know how to have a great time anywhere.

Emil G

wrote a review (January 2023)

Great times, and memories...

We really enjoyed the energy and authentic experience of this place, with its seven or so dining options and all natives in family groups primarily. Beautiful, stunning views of the coast, exceptional entertainment and the Cancun overall magic combine to make this a worthy destination in and of itself, not to mention its relative convenience, to the tower overview which we enjoyed, and it's location right between El Centro and the Zona. Your choice. Have an all inclusive glass of wine, cafe, or a pool game, and enjoy !! (This was part of our honeymoon, which they recognized with complimentary champagne and chocolate covered strawberries. Hats off to Monica)

Amanda

wrote a review (January 2023)

Family vacation Grand Oasis Palm.

Nice resort, plenty of food options. Staff were Amazing!!!! My 8 year old loved it and didn't want to leave. The only downside is that it is mainly for younger kids under 12, my 15 year old was bored most of the trip. For excursions book with Jorge Chan at the towel desk, great guy and gave a very good price for everything we wanted to do. Stay away from the guys on the beach trying to sell excursions they always over priced especially the company FUNTASTIC ADVENTURES.....(stay away).

Bethany Scanlon

wrote a review (February 2023)

Rain, Rain Go Away!

We visited here from Feb 3-7th 2023 for my husband's 50th Birthday. It rained a lot which was a bummer! The resort was clean, our room was clean, and the staff was polite and helpful when needed. FOOD: We eat plant-based (vegan) so we were limited on food. They always had fruit and salad available at the buffet restaurants. Rice, grilled vegetables along with potatoes (which seemed to be cooked in oil) were always available at the buffets. Chips and salsa were usually available along with plenty of pasta. We only ate at the buffet restaurants (La Hacienda & Las Palmas) so we could control what we ate. I cannot comment on Miko Taco or the other restaurants. Their coffee shop (Coffee & Me) did have Soy milk (Soya) except for one time when they ran out. Much of the resort

Madeline K

wrote a review (February 2023)

Good but wouldn’t go back

This is a nice hotel but it wasn’t the absolute best time for a couple. December 9-16th, 2022. RESORT: There’s two resorts that share all the pools, restaurants and beach. Grand Oasis and Oasis Palm. One side is suppose to be only adults and even has adults only restaurants. The other side has play structures for kids by the pool. It wasn’t super far from the airport which is nice and you were 4-5 minute walk to some stores, the bus, and also the ferry that takes you to Isla Mujeres (a small island where you can shop, sight see, rent golf carts to drive around, and enjoy a beautiful beach - this all costed extra of course) There was music playing on the beach at all times, which is fine but it was old techno kind of music and we wished it was Latin music to match our beach

Musikman51

wrote a review (February 2023)

Almost perfect…

We had dinner at the Cocoa Grill and Seafood restaurant. It was rated 5 stars in my map app. They get full points for atmosphere, service and food presentation. The wine was also very good. Carlos our waiter was very good. The actual main course did not live up to the expectations in my opinion. I had ordered asparagus and potatoes as sides…and got mixed vegetables and rice with my shrimp diabla instead. None of the food was hot. We had a very good time, the atmosphere and company and service was first rate. They have a gorgeous location and facility. It could have been perfect if the order had been correct and the food had been hot.

Shana M

wrote a review (February 2023)

Fun Stay

Uziel on thr 10th floor Sens side was amazing. We stayed for a week and He was always friendly, attentive, and made great drinks. The downstairs concierge was super helpful when we couldn't get a hold of our taxi reservation. He called them repeatedly and handled the whole conversation for us.

Anna M

wrote a review (March 2023)

Great memories created!

I was iffy at first because of checking reviews a couple days before my trip,when we got there check in was quick didn’t get floor I hoped for but what can you do! Got into room the musty smell was a bit much (1208)! But we were going to give it a try anyway well that evening after going back to room after late dinner,we showered and shower leaked all over bathroom floor had to use all our towels to soak it up,we were calling it a night except floors underneath us has a dj playing till 1am easy to say we asked for room change first thing in the morning thankfully Kevin at front desk took care of it! 2nd room much better #2443 great view and no musty smell or leaks! Beach area was nice loved the pool bar spent hours there,we loved la buffet at sens the best and ohh Gabriel made

Tara L

wrote a review (March 2023)

Great Stay!

This was a very nice resort. It was very clean and our rooms were cleaned every morning. The pools were warm and clean as well. The view was spectacular and there was a lot to do. My only complaint is the food. At most, it was halfway decent and I got sick from it.

Tyrone C

wrote a review (January 2023)

Le Petit

Le Petit Experience was EXCELLENT!!! Food prepared by Chef Cesar was delicious!!! Bartolome Canche was GREAT!!! Very welcoming and made sure my drink was well prepared. Francisco Silva and Alejandro Goneora were very attentive to my family's needs. It was a great experience that I would recommend to all. My picky 9 yr eater loved the food and tried everything and loved most.

Patrice N

wrote a review (January 2023)

Great For Families With Kids

This was a family trip….2 families with 3 girls ages 10-12. We had a pretty good time. No need to leave the resort if you don’t want to. Take an hour or two your first day to learn about the locations of the many amenities throughout the property as well as the dress codes and dinner hours at the restaurants. A few restaurants are adult only. Manuel Reyes was our waiter at a few of the restaurants and he was great! Virgin Pina Colada and Iced Caramel Frozen Drink for the win!!! Definitely family friendly…the kids were more interested in the pools than anything. Get out EARLY EARLY to get you a cabana!!! The shower was a little tricky. Almost time for the rooms to be updated. They’re not stuck in the early 1900s, but could stand a little modern flair. Looks like the lobbies were

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