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Customer Reviews in Grand Oasis Palm
Brenda G
(August 2024)
Great stay but...
The Pyramid at Grand Oasis was a great place to stay. The pools and amenities were fantastic. However, the check-in process took a bit longer than expected. Overall, it was still a pleasant experience.
gary b
(August 2024)
Great honeymoon
Lovely honeymoon at grand oasis beach lovely but a lot seaweed in the water not a lot sun beds same round pool if you want a sun bed wake up early restaurants spot on how ever book In advance but not restaurants are included in the inclusive general buffet in decent get there early to avoid ques lovely little food market aswell in the evenings check in late at night is a disaster they give u your bands then shuffle you out the door without clue where you going be careful reps offer free breakfast slash lunch but be warned u have to sit through 90mins of a sales pitch then pressure to buy time share rooms excellent defo worth paying the extra for a sea view room swim up bars nice sea lovely stay away from the hotel shop very pricey but there 7/11 shop outside the hotel 2 min walk very reasonable all things considered I would recommend coming to grand oasis .
Munther Y
(August 2024)
Great experience at Le Petit Chef
We had a great experience in the hotel , finally we enjoyed the new concept of dinner restaurant called Le petit chef, the kids love it, the staff were amazing and the experience was enjoyable. Thank you for the team who made it unforgettable experience for my famil, I would like to thank Juan, Francisco, Alejandro and Ecesar. Please visit La Petit Chef restaurant, it’s amazing.
Beatriz A
(August 2024)
Grand Oasis Palm Spa & Temazcal please!
This hotel has everything you need to make your vacation the best. The Spa is a must do. Maritza and Aracely were so good, best deep massage of my life. The temazcal experience was so magical, I can come back to Mexico just to repeat it again. Thank you
Stacey S
(July 2024)
Informational Review/5 yr old Vaca!
The resort is beautiful. We just got back- my husband, myself and our 5 yr old daughter. The resort is is set up very well. All of the restaurants are close enough together - we did have to make reservations at them every day at 4:00 but it really wasn’t a big deal & a always got them with zero issues. The food was really good at the one we ended up going to most nights - Cafe Del Bar -we did have an issue bc kids can’t eat inside.this is bc it’s in the Sens section of the resort. I was upset bc it’s so hot all day you don’t want to eat outside. I went to the desk to ask about it & they immediately spoke to the man that was in charge at the restaurant and he was so wonderful. He say is inside, in an area where it was just us and they took care of us very well. Thank you!! And the food there was awesome! We did end up eating outside the other nights and it had cool down by making reservations later around 730 and it was nice to eat outside after all.
Gupta
(July 2024)
Excellent service
Excellent customer service . Niko was excellent in the customer service . He explained everything very nicely & always there for help. He explained the entire tour packages in details & the cost involved
Hilary C
(June 2024)
Alma was great food!
Went to Alma at grand Oaisis Palm, Rony was amazing!! He helped us order such amazing food. I cannot tell you how much his recommendations ment. The food was fantastic. The entire staff spend time talking to us and was really just amazing.
Johnny L
(July 2024)
Food and the people are great, I will recommend for everyone to visit Cancun. I will definitely be seeing my me and fami
Excellent service, definitely our waitress Modesto Noh Chcc ; great person and really respectful. I will definitely come back and visit. I will definitely recommend everyone to visit this resort. I highly recommended.
Lori S
(June 2024)
Amazing resort
We loved our stay at Grand Oasis Cancun! The resort was beautiful, and the staff was so friendly. Special thanks to Ana who made our dining experience wonderful with her great service. We will definitely come back!
Valerie Mae M
(July 2024)
Great experience!
My family and I had an amazing time at the Grand Oasis Palm. The food was excellent. The service was exceptional. We especially enjoyed our meal at Careyes with the help of Alejandro Juarez. He was very accommodating and helpful. He went above and beyond with his service.
Bethany Scanlon
(February 2023)
Rain, Rain Go Away!
We visited here from Feb 3-7th 2023 for my husband's 50th Birthday. It rained a lot which was a bummer! The resort was clean, our room was clean, and the staff was polite and helpful when needed. FOOD: We eat plant-based (vegan) so we were limited on food. They always had fruit and salad available at the buffet restaurants. Rice, grilled vegetables along with potatoes (which seemed to be cooked in oil) were always available at the buffets. Chips and salsa were usually available along with plenty of pasta. We only ate at the buffet restaurants (La Hacienda & Las Palmas) so we could control what we ate. I cannot comment on Miko Taco or the other restaurants. Their coffee shop (Coffee & Me) did have Soy milk (Soya) except for one time when they ran out. Much of the resort
Emil G
(January 2023)
Great times, and memories...
We really enjoyed the energy and authentic experience of this place, with its seven or so dining options and all natives in family groups primarily. Beautiful, stunning views of the coast, exceptional entertainment and the Cancun overall magic combine to make this a worthy destination in and of itself, not to mention its relative convenience, to the tower overview which we enjoyed, and it's location right between El Centro and the Zona. Your choice. Have an all inclusive glass of wine, cafe, or a pool game, and enjoy !! (This was part of our honeymoon, which they recognized with complimentary champagne and chocolate covered strawberries. Hats off to Monica)
Amanda
(January 2023)
Family vacation Grand Oasis Palm.
Nice resort, plenty of food options. Staff were Amazing!!!! My 8 year old loved it and didn't want to leave. The only downside is that it is mainly for younger kids under 12, my 15 year old was bored most of the trip. For excursions book with Jorge Chan at the towel desk, great guy and gave a very good price for everything we wanted to do. Stay away from the guys on the beach trying to sell excursions they always over priced especially the company FUNTASTIC ADVENTURES.....(stay away).
Madeline K
(February 2023)
Good but wouldn’t go back
This is a nice hotel but it wasn’t the absolute best time for a couple. December 9-16th, 2022. RESORT: There’s two resorts that share all the pools, restaurants and beach. Grand Oasis and Oasis Palm. One side is suppose to be only adults and even has adults only restaurants. The other side has play structures for kids by the pool. It wasn’t super far from the airport which is nice and you were 4-5 minute walk to some stores, the bus, and also the ferry that takes you to Isla Mujeres (a small island where you can shop, sight see, rent golf carts to drive around, and enjoy a beautiful beach - this all costed extra of course) There was music playing on the beach at all times, which is fine but it was old techno kind of music and we wished it was Latin music to match our beach
Musikman51
(February 2023)
Almost perfect…
We had dinner at the Cocoa Grill and Seafood restaurant. It was rated 5 stars in my map app. They get full points for atmosphere, service and food presentation. The wine was also very good. Carlos our waiter was very good. The actual main course did not live up to the expectations in my opinion. I had ordered asparagus and potatoes as sides…and got mixed vegetables and rice with my shrimp diabla instead. None of the food was hot. We had a very good time, the atmosphere and company and service was first rate. They have a gorgeous location and facility. It could have been perfect if the order had been correct and the food had been hot.
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