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Rooms in Grand Oasis Palm
Your family vacation begins, you're all eager to enjoy the sun, the beach, and the best attractions in Cancun. The first step is arriving at Grand Oasis Palm and getting to know your beautiful room, equipped with the comfort and amenities your family require. Relax in comfortable air-conditioned rooms; and if you travel with kids, our amazing themed rooms are the perfect option, as they boast the most fun designs, and for your peace of mind, they're connected to the adults rooms.
Family Suite
Everything you need in order to spend an unforgettable family vacation in Cancun can be found in our Family Suite. Made up of two communicating rooms, here adults will enjoy some privacy, while the little ones have fun in their own room, equipped with all comforts.
Superior
Let yourself be captivated by the fantastic Caribbean landscape in our Superior room. Its location on the highest floors guarantees the most spectacular views of the turquoise sea or a photograph sunset over the Nichupte lagoon; all the comfort you need for a good rest in Cancun.
Standard Limited View
Pamper yourself with a nice Cancun vacation, by staying in our Standard Limited View room. Equipped with all comforts, here you will find soothing decoration that will turn your all-inclusive stay into a moment to treasure forever.
Guest reviews in Grand Oasis Palm
Patrice N
(January 2023)
Great For Families With Kids
This was a family trip….2 families with 3 girls ages 10-12. We had a pretty good time. No need to leave the resort if you don’t want to. Take an hour or two your first day to learn about the locations of the many amenities throughout the property as well as the dress codes and dinner hours at the restaurants. A few restaurants are adult only. Manuel Reyes was our waiter at a few of the restaurants and he was great! Virgin Pina Colada and Iced Caramel Frozen Drink for the win!!! Definitely family friendly…the kids were more interested in the pools than anything. Get out EARLY EARLY to get you a cabana!!! The shower was a little tricky. Almost time for the rooms to be updated. They’re not stuck in the early 1900s, but could stand a little modern flair. Looks like the lobbies were
See moresiesha a
(January 2023)
Cancun Trip
Nice hotel, drinks were great, and food was very delicious at Alma, Bites Food Hall, and Dos Lunas! Enrique at Dos Lunas provided excellent service and for that I'll return for the pasta! Victor at Alma also provided exceptional service. These 2 gentleman were knowledgeable of the menus and provided 1st class service! I'll definitely return to this resort.
See moreVanessa Q
(May 2023)
Rica cena en Cocoa
En general el hotel está súper bien, la comida de los restaurantes está rica pero la que más me gusto fue la de Cocoa, ademas de que el mesero (Ignacio) fue súper agradable y servicial. La playa está limpia, me tocó sin zargazo y el mar súper rico. Recomendado! :)
See moreAre R
(May 2023)
Bonito! Pero le falta !
El hotel es lo que cuesta, esta tranquilo, la playa es hermosa si traes niños es una alberca, el servicio si es un poco amigable fueron muy pocas personas amables en el hotel, el animador EDUIN fue de las personas con mayor amabilidad y servicial, a él le doy un 10, y los de sport bar mis respetos y quieres algo bonito y barato es lo ideal, aún que falta variedad en la comida. Quizás volvería a regresar’
See moremarah j
(May 2023)
Cancunazo
Restaurante cocoa 10/10, victor una joya en atención, rápidez, servicio! En Pool bar Josué 10/10 Las habitaciones en buen estado Es un hotel muy muy familiar, tiene varias actividades aunque podría tener más, la playa es muy linda, muy poco Oleage! En cuanto al hotel tardamos 1:30 en hacer check in, es un poco tedioso el servicio de recepción!
See moreMARIA FERNANDA E
(May 2023)
Grandioso
Excelente servicio de Itzel de la Cruz, atenta, respetuosa y amigable, a comparación de algunos del personal, agradezco su atención y su respeto a nosotros como familia, al igual que su servicio y dedicación
See moreBrenda G
(August 2024)
Great stay but...
The Pyramid at Grand Oasis was a great place to stay. The pools and amenities were fantastic. However, the check-in process took a bit longer than expected. Overall, it was still a pleasant experience.
See morele0nard0sb
(November 2024)
Felicitar la atención y servicio que recibimos en la playa y el servicio de bar, del Hotel The Sens y Grand Oasis Palm
Excelente atención y servicio el recibido por parte de Hervin en la playa y del bar del Hotel Grand Oasis Palm, la comida muy bien, excelente variedad y calidad en los restaurantes así como en alternativas de diversión, las habitaciones cómodas
See moreESCUELA DE ARTE... S
(November 2024)
Sensacional experiencia,desde que llegué hasta el final........
excelente atención del capitán de bares Ivan Moisés. Satisfecha con las instalaciones y el personal en general muy amable en su trato y cordialidad. Los alimentos de primera el bar te der con una excelente actitud y atención. Las playas súper limpias,regresaría nuevamente. Gracias, gracias Cancún,Oasis gracias IVAn Moisés
See moremanurc05
(October 2024)
Recomendable para ir en familia, hotel enfocado en un ambiente 100% familiar.
Es un buen hotel bueno, enfocado en un ambiente familiar, sus restaurantes son buenos, mas el buffet pudiera mejorar, la playa esta muy padre ,ideal para niños. En cuanto al servicio, la verdad resuelven rapido y dan seguimiento lo cual hace q notes la importancia en el servicio al cliente. PROS -Playa -Restaurantes tematicos -Servicio -Alberca CONS -Cualquier ruido se escucha en la habitación, pudieran trabajar en cosas cómo limitar el volumen de la tele. -Calidad de alimentos y bebidas en buffet. -Filas en buffet para entrar o para pedir cosas de la plancha.
See moreOvidio M
(September 2024)
Casi todo perfecto.
Todo muy bien, lo recomiendo y regresaría muchas veces, pero si “hay un pelo en la sopa”, los videojuegos no funcionan, hay una zona de juegos, donde existen muchos video juegos, pero no encontré ninguno que funcione. Muy mal por eso. Del resto, todo bien
See morerocio g
(September 2024)
Nuestra experiencia en familia fue muy buena , todo salio mejor de como pensábamos, volveríamos a elegirlos!!
Son un 10 en todo!! La estadía fue más de lo esperado, repetiriamos unos días más! Las camas , las almohadas , los espacios de las piletas, las comidas y restaurantes son un 10! El que más nos gustó fue el BITES ahí la atención de todos fue espectacular!! Muy agradecidos con todos🧡
See moreIrving Bravo Madero
(July 2024)
Exelente cocina
Me gustó mucho el hotel para niños y adultos es el hotel perfecto la comida es de calidad el chef es de 10 está pendiente de todas las cocinas y que sea un servicio de excelencia muchas gracias por todas sus atenciones una mención especial al che petul muchas gracias chef .
See moreJose A
(June 2024)
Me gusto el hotel
Muy buen hotel tomando en cuenta la relación calidad/precio. Fui con mi esposa y la pasamos muy bien. La playa es tranquila y sin oleaje. Regresaría con mis hijos creo que se divertirían mucho. Recomendaría tener un poco mas de variedad en los snacks.
See moreKatherin M
(June 2024)
Maravillosa 🙌🏻🖤
Leí muchas opiniones malas antes de ir y tenía miedo. Pero mi experiencia fué completamente todo lo contrario, fué satisfactoria y relajante, me sentí muy consentida y súper atendida, creo que las malas opiniones son de gente tacaña que no da propina, a mí me dieron un trato maravilloso y quiero felicitar especialmente al mesero del bar de la playa del Grand Oasis Palm, Samuel un chico súper amable y que nos trato muy bien, hicimos amistad con él. Por otra parte también recomendamos la atención de Victor el barman del bar del lobby del Sens, una persona con la que también hicimos amistad, amable y divertido 😀 esperamos volverlo a ver en nuestra próxima visita, ya que nos invitó a regresar 🙌🏻 La atención que te den es conforme a como tú te dirijas a las personas y siempre debe ser con respeto, ya que son personas que están trabajando y dando lo mejor de sí, entiendan que atienden a muchísimas personas al día y no pueden dar prioridad o poner a alguien antes que a otro, agradezco a éstas personas que hicieron mi estancia más agradable y quiero mencionar también a Julio Balam del restaurante Cocoa Beach, gracias a la complicidad de él con mi esposo, tuve una velada hermosa y romántica 🥰 nunca olvidaré esa cena ya que me pidieron matrimonio, la decoración con pétalos de rosa en la mesa fué muy romántica, junto con 2 botellas de vino y comimos una deliciosa Langosta 🦞 Muchas gracias a todo el equipo del Grand Oasis Palm, también me hicieron Up-grade mi reserva era en El Grand Oasis Palm y me dieron habitación en El Sens y además el early check in, llegué a las 10 am y me entregaron mi habitación, estuve super encantada con todo ❤️ Volveremos 🙌🏻
See moreveronica m
(June 2024)
buen hotel con ambiente familiar
Desde que llegamos la atencion fue buena, la entrega de la habitacion fue rapida, la comida en algunos restaurantes esta muy buena la comida y el servicio es bueno. Realmente disfrutamos mucho nuestra estadia en este hotel, la barra libre esta super bien. Un ambiente totalmente familiar.
See moreCurious03212049268
(June 2024)
Si es 5 estrellas
En relación a los malos comentarios vistos ; debo decirles que son Mentiras! El hotel es maravilloso, la comida inmejorarable ; tiene en todo momento 3 restaurantes gigantes pra comer tipo buffet; no se que más grande querrá el Sr que escribió que eran pequeños ; aparte de eso tiene 10 restauntes de todas las especialidades y si quizás tenga razón en el olor a humedad de algunas habitaciones ; sobretodo las más baratas pero puse la queja inmediatamente me pusieron la mejor habitación con un sobrecosto mínimo ; la verdad han sido de mis mejores vacaciones y la playa; ok no es para sortear es para relajarse pero cerca hay playas con más oleaje ; pero para descansar es hermoso .
See moreMunther Y
(August 2024)
Great experience at Le Petit Chef
We had a great experience in the hotel , finally we enjoyed the new concept of dinner restaurant called Le petit chef, the kids love it, the staff were amazing and the experience was enjoyable. Thank you for the team who made it unforgettable experience for my famil, I would like to thank Juan, Francisco, Alejandro and Ecesar. Please visit La Petit Chef restaurant, it’s amazing.
See moregary b
(August 2024)
Great honeymoon
Lovely honeymoon at grand oasis beach lovely but a lot seaweed in the water not a lot sun beds same round pool if you want a sun bed wake up early restaurants spot on how ever book In advance but not restaurants are included in the inclusive general buffet in decent get there early to avoid ques lovely little food market aswell in the evenings check in late at night is a disaster they give u your bands then shuffle you out the door without clue where you going be careful reps offer free breakfast slash lunch but be warned u have to sit through 90mins of a sales pitch then pressure to buy time share rooms excellent defo worth paying the extra for a sea view room swim up bars nice sea lovely stay away from the hotel shop very pricey but there 7/11 shop outside the hotel 2 min walk very reasonable all things considered I would recommend coming to grand oasis .
See moreLori S
(June 2024)
Amazing resort
We loved our stay at Grand Oasis Cancun! The resort was beautiful, and the staff was so friendly. Special thanks to Ana who made our dining experience wonderful with her great service. We will definitely come back!
See moreValerie Mae M
(July 2024)
Great experience!
My family and I had an amazing time at the Grand Oasis Palm. The food was excellent. The service was exceptional. We especially enjoyed our meal at Careyes with the help of Alejandro Juarez. He was very accommodating and helpful. He went above and beyond with his service.
See moreHilary C
(June 2024)
Alma was great food!
Went to Alma at grand Oaisis Palm, Rony was amazing!! He helped us order such amazing food. I cannot tell you how much his recommendations ment. The food was fantastic. The entire staff spend time talking to us and was really just amazing.
See moreJohnny L
(July 2024)
Food and the people are great, I will recommend for everyone to visit Cancun. I will definitely be seeing my me and fami
Excellent service, definitely our waitress Modesto Noh Chcc ; great person and really respectful. I will definitely come back and visit. I will definitely recommend everyone to visit this resort. I highly recommended.
See moreGupta
(July 2024)
Excellent service
Excellent customer service . Niko was excellent in the customer service . He explained everything very nicely & always there for help. He explained the entire tour packages in details & the cost involved
See moreStacey S
(July 2024)
Informational Review/5 yr old Vaca!
The resort is beautiful. We just got back- my husband, myself and our 5 yr old daughter. The resort is is set up very well. All of the restaurants are close enough together - we did have to make reservations at them every day at 4:00 but it really wasn’t a big deal & a always got them with zero issues. The food was really good at the one we ended up going to most nights - Cafe Del Bar -we did have an issue bc kids can’t eat inside.this is bc it’s in the Sens section of the resort. I was upset bc it’s so hot all day you don’t want to eat outside. I went to the desk to ask about it & they immediately spoke to the man that was in charge at the restaurant and he was so wonderful. He say is inside, in an area where it was just us and they took care of us very well. Thank you!! And the food there was awesome! We did end up eating outside the other nights and it had cool down by making reservations later around 730 and it was nice to eat outside after all.
See moreBeatriz A
(August 2024)
Grand Oasis Palm Spa & Temazcal please!
This hotel has everything you need to make your vacation the best. The Spa is a must do. Maritza and Aracely were so good, best deep massage of my life. The temazcal experience was so magical, I can come back to Mexico just to repeat it again. Thank you
See morePatrice N
(January 2023)
Great For Families With Kids
This was a family trip….2 families with 3 girls ages 10-12. We had a pretty good time. No need to leave the resort if you don’t want to. Take an hour or two your first day to learn about the locations of the many amenities throughout the property as well as the dress codes and dinner hours at the restaurants. A few restaurants are adult only. Manuel Reyes was our waiter at a few of the restaurants and he was great! Virgin Pina Colada and Iced Caramel Frozen Drink for the win!!! Definitely family friendly…the kids were more interested in the pools than anything. Get out EARLY EARLY to get you a cabana!!! The shower was a little tricky. Almost time for the rooms to be updated. They’re not stuck in the early 1900s, but could stand a little modern flair. Looks like the lobbies were
See moreTyrone C
(January 2023)
Le Petit
Le Petit Experience was EXCELLENT!!! Food prepared by Chef Cesar was delicious!!! Bartolome Canche was GREAT!!! Very welcoming and made sure my drink was well prepared. Francisco Silva and Alejandro Goneora were very attentive to my family's needs. It was a great experience that I would recommend to all. My picky 9 yr eater loved the food and tried everything and loved most.
See moreTara L
(March 2023)
Great Stay!
This was a very nice resort. It was very clean and our rooms were cleaned every morning. The pools were warm and clean as well. The view was spectacular and there was a lot to do. My only complaint is the food. At most, it was halfway decent and I got sick from it.
See moreAnna M
(March 2023)
Great memories created!
I was iffy at first because of checking reviews a couple days before my trip,when we got there check in was quick didn’t get floor I hoped for but what can you do! Got into room the musty smell was a bit much (1208)! But we were going to give it a try anyway well that evening after going back to room after late dinner,we showered and shower leaked all over bathroom floor had to use all our towels to soak it up,we were calling it a night except floors underneath us has a dj playing till 1am easy to say we asked for room change first thing in the morning thankfully Kevin at front desk took care of it! 2nd room much better #2443 great view and no musty smell or leaks! Beach area was nice loved the pool bar spent hours there,we loved la buffet at sens the best and ohh Gabriel made
See moresiesha a
(January 2023)
Cancun Trip
Nice hotel, drinks were great, and food was very delicious at Alma, Bites Food Hall, and Dos Lunas! Enrique at Dos Lunas provided excellent service and for that I'll return for the pasta! Victor at Alma also provided exceptional service. These 2 gentleman were knowledgeable of the menus and provided 1st class service! I'll definitely return to this resort.
See morePatrice N
(January 2023)
Great For Families With Kids
This was a family trip….2 families with 3 girls ages 10-12. We had a pretty good time. No need to leave the resort if you don’t want to. Take an hour or two your first day to learn about the locations of the many amenities throughout the property as well as the dress codes and dinner hours at the restaurants. A few restaurants are adult only. Manuel Reyes was our waiter at a few of the restaurants and he was great! Virgin Pina Colada and Iced Caramel Frozen Drink for the win!!! Definitely family friendly…the kids were more interested in the pools than anything. Get out EARLY EARLY to get you a cabana!!! The shower was a little tricky. Almost time for the rooms to be updated. They’re not stuck in the early 1900s, but could stand a little modern flair. Looks like the lobbies were
See moreTyrone C
(January 2023)
Le Petit
Le Petit Experience was EXCELLENT!!! Food prepared by Chef Cesar was delicious!!! Bartolome Canche was GREAT!!! Very welcoming and made sure my drink was well prepared. Francisco Silva and Alejandro Goneora were very attentive to my family's needs. It was a great experience that I would recommend to all. My picky 9 yr eater loved the food and tried everything and loved most.
See moreTara L
(March 2023)
Great Stay!
This was a very nice resort. It was very clean and our rooms were cleaned every morning. The pools were warm and clean as well. The view was spectacular and there was a lot to do. My only complaint is the food. At most, it was halfway decent and I got sick from it.
See moreAnna M
(March 2023)
Great memories created!
I was iffy at first because of checking reviews a couple days before my trip,when we got there check in was quick didn’t get floor I hoped for but what can you do! Got into room the musty smell was a bit much (1208)! But we were going to give it a try anyway well that evening after going back to room after late dinner,we showered and shower leaked all over bathroom floor had to use all our towels to soak it up,we were calling it a night except floors underneath us has a dj playing till 1am easy to say we asked for room change first thing in the morning thankfully Kevin at front desk took care of it! 2nd room much better #2443 great view and no musty smell or leaks! Beach area was nice loved the pool bar spent hours there,we loved la buffet at sens the best and ohh Gabriel made
See moreShana M
(February 2023)
Fun Stay
Uziel on thr 10th floor Sens side was amazing. We stayed for a week and He was always friendly, attentive, and made great drinks. The downstairs concierge was super helpful when we couldn't get a hold of our taxi reservation. He called them repeatedly and handled the whole conversation for us.
See moreMusikman51
(February 2023)
Almost perfect…
We had dinner at the Cocoa Grill and Seafood restaurant. It was rated 5 stars in my map app. They get full points for atmosphere, service and food presentation. The wine was also very good. Carlos our waiter was very good. The actual main course did not live up to the expectations in my opinion. I had ordered asparagus and potatoes as sides…and got mixed vegetables and rice with my shrimp diabla instead. None of the food was hot. We had a very good time, the atmosphere and company and service was first rate. They have a gorgeous location and facility. It could have been perfect if the order had been correct and the food had been hot.
See moreMadeline K
(February 2023)
Good but wouldn’t go back
This is a nice hotel but it wasn’t the absolute best time for a couple. December 9-16th, 2022. RESORT: There’s two resorts that share all the pools, restaurants and beach. Grand Oasis and Oasis Palm. One side is suppose to be only adults and even has adults only restaurants. The other side has play structures for kids by the pool. It wasn’t super far from the airport which is nice and you were 4-5 minute walk to some stores, the bus, and also the ferry that takes you to Isla Mujeres (a small island where you can shop, sight see, rent golf carts to drive around, and enjoy a beautiful beach - this all costed extra of course) There was music playing on the beach at all times, which is fine but it was old techno kind of music and we wished it was Latin music to match our beach
See moreBethany Scanlon
(February 2023)
Rain, Rain Go Away!
We visited here from Feb 3-7th 2023 for my husband's 50th Birthday. It rained a lot which was a bummer! The resort was clean, our room was clean, and the staff was polite and helpful when needed. FOOD: We eat plant-based (vegan) so we were limited on food. They always had fruit and salad available at the buffet restaurants. Rice, grilled vegetables along with potatoes (which seemed to be cooked in oil) were always available at the buffets. Chips and salsa were usually available along with plenty of pasta. We only ate at the buffet restaurants (La Hacienda & Las Palmas) so we could control what we ate. I cannot comment on Miko Taco or the other restaurants. Their coffee shop (Coffee & Me) did have Soy milk (Soya) except for one time when they ran out. Much of the resort
See moreAmanda
(January 2023)
Family vacation Grand Oasis Palm.
Nice resort, plenty of food options. Staff were Amazing!!!! My 8 year old loved it and didn't want to leave. The only downside is that it is mainly for younger kids under 12, my 15 year old was bored most of the trip. For excursions book with Jorge Chan at the towel desk, great guy and gave a very good price for everything we wanted to do. Stay away from the guys on the beach trying to sell excursions they always over priced especially the company FUNTASTIC ADVENTURES.....(stay away).
See moreEmil G
(January 2023)
Great times, and memories...
We really enjoyed the energy and authentic experience of this place, with its seven or so dining options and all natives in family groups primarily. Beautiful, stunning views of the coast, exceptional entertainment and the Cancun overall magic combine to make this a worthy destination in and of itself, not to mention its relative convenience, to the tower overview which we enjoyed, and it's location right between El Centro and the Zona. Your choice. Have an all inclusive glass of wine, cafe, or a pool game, and enjoy !! (This was part of our honeymoon, which they recognized with complimentary champagne and chocolate covered strawberries. Hats off to Monica)
See moreCaitlin M
(January 2022)
Thanks to the Coffee and Me ladies!
Luz Hernandez and Kristell Martinez at Coffee and Me were great!! Very friendly and hard working. We had a good experience overall at oasis palm. Good food. Lines even during low season, but not always. Included alcoholic drinks were not very good. Our room had low water pressure and a funky smell. But otherwise good accommodations. Good place for children - maybe we’ll return when we have some. Not most ideal place for a couple on their honeymoon but we know how to have a great time anywhere.
See moreBenavidez Family
(July 2022)
Our vacation review!
Coffee & me the service was excellent! We want to say thank you to Kristell Martinez and Luz Hernandez. They we’re very friendly to us. As well; in general the Hotel is fantastic all the restaurants and the beverages everything was excellent thank you so much to all people who work hard everyday and always with smile when we have any questions! They’re friendly to answer to us. We have and amazing family vacation at Oasis Palm. People work hard every day to help all guests, at soon we do the check in and before to get our keys to the room. We’re able to go to the restaurant and get ready to go to the areas around the Hotel. Also they always were very nice and to help us thank you to all the cookers, waiters, bartenders, people en general. Thank you so much for your services.
See moreJohanna S
(July 2022)
Restaurat palmas
I just wanted to say thank you to Modesto Nuh Chuc and Eladio Romero for the good service that they offer to my family at breakfast the last day of our stay at the hotel. Modesto has a very good knowledge of the history of Cancun we enjoy the stories about the Maya culture and how Cancun was created ! we felt like we were on a tour !. also I would like to mention Alexandro at Maki Taco and the Chef she can really cook we asked to meet her what a pleasure ! That the best restaurant at osais ! the only think you have to make a line before 4:00 Pm to schedule your dinner but is worth it ! Food is delicious!!
See moreNolberto M
(July 2022)
Great family resort in a good location.
We were really pleased by the service and amenities. especially the service provided by Elizabeth at the Makitaco restaurant and Damian at the pool bar. they were very friendly and went the extra mile to accommodate our request. Big KUDOS for them. In general, our stay was really good and would recommend it for a family trip.
See moresiesha a
(January 2023)
Cancun Trip
Nice hotel, drinks were great, and food was very delicious at Alma, Bites Food Hall, and Dos Lunas! Enrique at Dos Lunas provided excellent service and for that I'll return for the pasta! Victor at Alma also provided exceptional service. These 2 gentleman were knowledgeable of the menus and provided 1st class service! I'll definitely return to this resort.
See moreJavier M
(May 2023)
Great place!
El lugar está súper lindo , muy buena atención de parte de los meseros y asistentes del lugar , 100% pendientes de cualquier cosa que necesites , limpio el lugar , la comida súper rica. Único comentario para mejores es la atención en recepción , way too long. De resto todo súper :). Milca nos atendió súper buena atención.
See moreVanessa Q
(May 2023)
Rica cena en Cocoa
En general el hotel está súper bien, la comida de los restaurantes está rica pero la que más me gusto fue la de Cocoa, ademas de que el mesero (Ignacio) fue súper agradable y servicial. La playa está limpia, me tocó sin zargazo y el mar súper rico. Recomendado! :)
See moreAre R
(May 2023)
Bonito! Pero le falta !
El hotel es lo que cuesta, esta tranquilo, la playa es hermosa si traes niños es una alberca, el servicio si es un poco amigable fueron muy pocas personas amables en el hotel, el animador EDUIN fue de las personas con mayor amabilidad y servicial, a él le doy un 10, y los de sport bar mis respetos y quieres algo bonito y barato es lo ideal, aún que falta variedad en la comida. Quizás volvería a regresar’
See moremarah j
(May 2023)
Cancunazo
Restaurante cocoa 10/10, victor una joya en atención, rápidez, servicio! En Pool bar Josué 10/10 Las habitaciones en buen estado Es un hotel muy muy familiar, tiene varias actividades aunque podría tener más, la playa es muy linda, muy poco Oleage! En cuanto al hotel tardamos 1:30 en hacer check in, es un poco tedioso el servicio de recepción!
See moreMARIA FERNANDA E
(May 2023)
Grandioso
Excelente servicio de Itzel de la Cruz, atenta, respetuosa y amigable, a comparación de algunos del personal, agradezco su atención y su respeto a nosotros como familia, al igual que su servicio y dedicación
See moreAmir Abraham A
(May 2023)
Cancún 2023
Me tocó mi habitación en el lado The Sens, bastante bonita y con vista al mar. La comida y las bebidas son bastante buenas y la atención es buena también. Lo que no me gustó es que en los restaurantes de reservación te dicen que a las 4 son las reservaciones y desde las 3 ya hay fila y en 5 minutos se agota el cupo total para esa noche, me pasó en Maki Tako y en Otro que no recuerdo el nombre. Las cortesías del barco pirata, la misma situación, desde las 7 am ya hay fila y solo con las primeras 10 o 12 personas se acaba el cupo porque es para un número limitado de gente y hay personas que reservan hasta para 8 y 10 personas....
See moreAlejandra S
(May 2023)
Experiencia en hotel oasis
Recomendación para reservar más eficiente en los restaurantes por medio de app o al llegar al hotel. Felicitaciones para Cinthia dorante, Verónica Fernández y María pacab por sus atenciones y amabilidad en los restaurantes
See moreArmando R
(May 2023)
Excelentes oasis
Buenas instalaciones y servicio muy bueno con los meseros y personal de limpieza y sobre todo la comida muy buena y recomendamos el servicio de los meseros en especial Guadalupe y mesero Carlos de cocoa cena , muy contentos año con año seguiremos visitando las instalaciones y a su personal
See moreRoberto C
(May 2023)
Vacaciones
En esta tercera ocasión que visitamos el hotel sens, muy contentos estamos por su excelente servicio y calidad en el trato de sus meseros, que es lo más importante visitamos el restaurante cocoa, el mesero Carlos y Guadalupe fue el que ahora nos atendió y quedamos bien agradecidos por su bien servicio, no cabe duda que pronto estaremos de vuelta
See moreCurious06549500896
(May 2023)
Vacaciones
Manuel reyes Raul salgado Leticia miranda Gracias por la excelente atención en el restaurante La Hacienda. Fueron siempre atentos nuestras vacaciones. La comida fue siempre con gran sabor..
See moreAmir Abraham A
(May 2023)
Cancún 2023
Me tocó mi habitación en el lado The Sens, bastante bonita y con vista al mar. La comida y las bebidas son bastante buenas y la atención es buena también. Lo que no me gustó es que en los restaurantes de reservación te dicen que a las 4 son las reservaciones y desde las 3 ya hay fila y en 5 minutos se agota el cupo total para esa noche, me pasó en Maki Tako y en Otro que no recuerdo el nombre. Las cortesías del barco pirata, la misma situación, desde las 7 am ya hay fila y solo con las primeras 10 o 12 personas se acaba el cupo porque es para un número limitado de gente y hay personas que reservan hasta para 8 y 10 personas....
See moreNacho T
(May 2023)
No me quiero ir
Muy ricas la comida meseros super amables, en especial Erick Golzales y Johan en el restaurante dos lunas, nos atendieron nuestros días de hospedaje los 4 días súper recomendados ellos, busque los y no se arrepentirán
See moreMauricio P
(May 2023)
Vacaciones de maravilla!
Me encanto el lugar en general lo mejor de alimentos fue el restaurante Cocoa con excelente atención de mi mesero en las veces que lo visite el Sr. Andres Lopez. Lo mejor de el hotel es su playa hermosa y libre de sargazo.
See moreOlivia D
(May 2023)
Vacaciones en oasis pall
An sido una vacaciones hermosas en compañia de parte de mi familia en el hotel oasis uno de sus restaurantes de Cocoa esta muy rico ya que es ala carta y te ofrecen mucha variedad eres atendido por los meseros en lo personal nos tocó carlos una excelente persona ya que nos brindo una buena atención ojalá todos fueran como el mil gracias.
See moreHector I
(May 2023)
Vacaciones perfectas conociendo el paraiso
Muy recomendado oasis palm todo ala mano muy amables muy rica comida sobre todo un restaurante de carnes y mariscos buenísimo restaurante cocoa y personal atento y muy amable mesera Guadalupe me atendió muy bien y el mesero Andres este hotel todo incluido perfecto para la familia margarita de las reservaciones todos muy amables y atentos gracias por todo pronto regresare
See moreRICARDO R
(May 2023)
Vacaciones 2023
Excelente servicio Adrian pinzon y Mauricio con su comida excelente y claro con el servicio de los meseros como Luis , excelente playa y eventos familiares y pues próximas vacaciones sin dudar en este hotel
See moreNacho T
(May 2023)
No me quiero ir
Muy ricas la comida meseros super amables, en especial Erick Golzales y Johan en el restaurante dos lunas, nos atendieron nuestros días de hospedaje los 4 días súper recomendados ellos, busque los y no se arrepentirán
See moreMauricio P
(May 2023)
Vacaciones de maravilla!
Me encanto el lugar en general lo mejor de alimentos fue el restaurante Cocoa con excelente atención de mi mesero en las veces que lo visite el Sr. Andres Lopez. Lo mejor de el hotel es su playa hermosa y libre de sargazo.
See moreOlivia D
(May 2023)
Vacaciones en oasis pall
An sido una vacaciones hermosas en compañia de parte de mi familia en el hotel oasis uno de sus restaurantes de Cocoa esta muy rico ya que es ala carta y te ofrecen mucha variedad eres atendido por los meseros en lo personal nos tocó carlos una excelente persona ya que nos brindo una buena atención ojalá todos fueran como el mil gracias.
See moreHector I
(May 2023)
Vacaciones perfectas conociendo el paraiso
Muy recomendado oasis palm todo ala mano muy amables muy rica comida sobre todo un restaurante de carnes y mariscos buenísimo restaurante cocoa y personal atento y muy amable mesera Guadalupe me atendió muy bien y el mesero Andres este hotel todo incluido perfecto para la familia margarita de las reservaciones todos muy amables y atentos gracias por todo pronto regresare
See moreMaria Teresa L
(May 2023)
Great food at TWB restaurant and excellent activities for Kids
Excellent service. We really liked the food and great service from Andrés López the white box restaurant. He provided us with excellent service and the food was amazing! We also used the Kids Club, and our son had the best time ever. The staff is so friendly and they do arts & crafts and other activities that kids will love! Kudos to Fabiola, Karla, Yessica, Zeidy and Cecilia. Absolutely recommended if you want to really enjoy your vacation :)
See morejavier a
(May 2023)
Great time with my wife .
First time in Cancun with my wife . Great hotel I had a good time , met great people since day one . Would like to thank Cesar campos for all his help, everyone at the cocoa restaurante (went 3 times) food was great and staff did an amazing job . Carlos , Ignacio and alejandro . All I can say is I will be back .
See moreKlaire M
(May 2023)
So much fun
This is our third time at this resort and we always love it. Sakura especially was amazing. Well worth the additional cost. The food was incredible and the entertainment was wonderful. Alejandro was the best server and took amazing care of us! Jesus and Evelyn were also great. A wonderful night to celebrate my husband’s birthday with some of our closest friends!
See moreDillan P
(May 2023)
Sakura is top notch. Paired with Alejandro as your waiter, it’s impossible to go wrong.
Sakura has world class fare and even better service. Alejandro was superb. We couldn’t have been more impressed by his knowledge of each and every dish. Alejandro was very attentive and friendly. Couldn’t be happier.
See moreCulture40503380416
(May 2023)
A great time!
What a great experience. I visited the location in Cancun (Oasis Palm). It was entertaining and the food was very good! Victor, Alejandro, Francisco, Bartolime & Chef Jesus did an excellent job! I would definitely come again and bring my friends.
See moreJohn D
(May 2023)
Baby blue crab Kids Zone
BABY BLUE CRAB Kids Zone. Open from morning till night so parents can drop their kids off anytime, but must remain close and on property to use the kids club. Lots of activities like arts and crafts, dancing, swimming and movie night, while other activities have an age limit (7-8 an older) just to be allowed to use the video game room. The club takes the kids to the kids buffet for lunch and dinner. My kids loved the club and the women running the kids club. During swim time there's a lifeguard on duty. My little guys met a new friend from Florida there (Ian was his name) and they still talk about him from time to time. Hoping to be back again soon.
See moreNew L
(May 2023)
Nice people and place :)
The restaurants are good and the beach was nice. They have hammocks you can lay on. The drinks are really nice too. There was a worker named Geraldine who spoke to and helped me and my family. She was nice!
See moreNatascha H
(May 2023)
Best bartender!
This hotel was so fun! We had a blast with the bartender Uziel, he was so fun and good at making drinks! He definitely made sure that we were having a good time. His English was also great, so we talked with him a lot. If you’re going to stay at the hotel, definitely check which bar he’s at, and go see him! You won’t be disappointed!🤩
See moreDowntown Burgers
(May 2023)
Great staff!
Amazing welcoming by lady at the front desk, rooms were clean, Wilber the at the pool bar was amazing, always attentive to the very little details. Very accommodating. I really appreciate that! Also my server AIDE was always attentive, cordial and that smile that makes you feel welcomed every day! Thank you all for a great time!
See moreChelsea D
(May 2023)
Our review of the grand oasis palm. Such a beautiful mesmerizing breathtaking place to stay, my first experience here!!!
Our experience was great and everyone is super nice and welcoming and warm. The service was excellent. The amenities were also excellent the pools and the beach are so clean and beautiful. The bar service is excellent with awesome drinks. The food is outstanding. As for food service the buffet at la hacienda the server named Mario was super attentive and very very nice, we always had everything we needed he refilled our drinks before they were even empty and is an all around friendly person who talked with us for quite some time go visit Mario at la hacienda! Antonio at the Japanese restaurant maki tako, was excellent we went twice and the first time we were lucky enough to get Antonio as our server that we requested him for our second time at the restaurant, he is so very nice,
See moreRICARDO R
(May 2023)
Vacaciones 2023
Excelente servicio Adrian pinzon y Mauricio con su comida excelente y claro con el servicio de los meseros como Luis , excelente playa y eventos familiares y pues próximas vacaciones sin dudar en este hotel
See moreAnna M
(March 2023)
Great memories created!
I was iffy at first because of checking reviews a couple days before my trip,when we got there check in was quick didn’t get floor I hoped for but what can you do! Got into room the musty smell was a bit much (1208)! But we were going to give it a try anyway well that evening after going back to room after late dinner,we showered and shower leaked all over bathroom floor had to use all our towels to soak it up,we were calling it a night except floors underneath us has a dj playing till 1am easy to say we asked for room change first thing in the morning thankfully Kevin at front desk took care of it! 2nd room much better #2443 great view and no musty smell or leaks! Beach area was nice loved the pool bar spent hours there,we loved la buffet at sens the best and ohh Gabriel made
See moreTara L
(March 2023)
Great Stay!
This was a very nice resort. It was very clean and our rooms were cleaned every morning. The pools were warm and clean as well. The view was spectacular and there was a lot to do. My only complaint is the food. At most, it was halfway decent and I got sick from it.
See moreTyrone C
(January 2023)
Le Petit
Le Petit Experience was EXCELLENT!!! Food prepared by Chef Cesar was delicious!!! Bartolome Canche was GREAT!!! Very welcoming and made sure my drink was well prepared. Francisco Silva and Alejandro Goneora were very attentive to my family's needs. It was a great experience that I would recommend to all. My picky 9 yr eater loved the food and tried everything and loved most.
See morePatrice N
(January 2023)
Great For Families With Kids
This was a family trip….2 families with 3 girls ages 10-12. We had a pretty good time. No need to leave the resort if you don’t want to. Take an hour or two your first day to learn about the locations of the many amenities throughout the property as well as the dress codes and dinner hours at the restaurants. A few restaurants are adult only. Manuel Reyes was our waiter at a few of the restaurants and he was great! Virgin Pina Colada and Iced Caramel Frozen Drink for the win!!! Definitely family friendly…the kids were more interested in the pools than anything. Get out EARLY EARLY to get you a cabana!!! The shower was a little tricky. Almost time for the rooms to be updated. They’re not stuck in the early 1900s, but could stand a little modern flair. Looks like the lobbies were
See moresiesha a
(January 2023)
Cancun Trip
Nice hotel, drinks were great, and food was very delicious at Alma, Bites Food Hall, and Dos Lunas! Enrique at Dos Lunas provided excellent service and for that I'll return for the pasta! Victor at Alma also provided exceptional service. These 2 gentleman were knowledgeable of the menus and provided 1st class service! I'll definitely return to this resort.
See moreVanessa Q
(May 2023)
Rica cena en Cocoa
En general el hotel está súper bien, la comida de los restaurantes está rica pero la que más me gusto fue la de Cocoa, ademas de que el mesero (Ignacio) fue súper agradable y servicial. La playa está limpia, me tocó sin zargazo y el mar súper rico. Recomendado! :)
See moreAre R
(May 2023)
Bonito! Pero le falta !
El hotel es lo que cuesta, esta tranquilo, la playa es hermosa si traes niños es una alberca, el servicio si es un poco amigable fueron muy pocas personas amables en el hotel, el animador EDUIN fue de las personas con mayor amabilidad y servicial, a él le doy un 10, y los de sport bar mis respetos y quieres algo bonito y barato es lo ideal, aún que falta variedad en la comida. Quizás volvería a regresar’
See moremarah j
(May 2023)
Cancunazo
Restaurante cocoa 10/10, victor una joya en atención, rápidez, servicio! En Pool bar Josué 10/10 Las habitaciones en buen estado Es un hotel muy muy familiar, tiene varias actividades aunque podría tener más, la playa es muy linda, muy poco Oleage! En cuanto al hotel tardamos 1:30 en hacer check in, es un poco tedioso el servicio de recepción!
See moreMARIA FERNANDA E
(May 2023)
Grandioso
Excelente servicio de Itzel de la Cruz, atenta, respetuosa y amigable, a comparación de algunos del personal, agradezco su atención y su respeto a nosotros como familia, al igual que su servicio y dedicación
See moreBrenda G
(August 2024)
Great stay but...
The Pyramid at Grand Oasis was a great place to stay. The pools and amenities were fantastic. However, the check-in process took a bit longer than expected. Overall, it was still a pleasant experience.
See morele0nard0sb
(November 2024)
Felicitar la atención y servicio que recibimos en la playa y el servicio de bar, del Hotel The Sens y Grand Oasis Palm
Excelente atención y servicio el recibido por parte de Hervin en la playa y del bar del Hotel Grand Oasis Palm, la comida muy bien, excelente variedad y calidad en los restaurantes así como en alternativas de diversión, las habitaciones cómodas
See moreESCUELA DE ARTE... S
(November 2024)
Sensacional experiencia,desde que llegué hasta el final........
excelente atención del capitán de bares Ivan Moisés. Satisfecha con las instalaciones y el personal en general muy amable en su trato y cordialidad. Los alimentos de primera el bar te der con una excelente actitud y atención. Las playas súper limpias,regresaría nuevamente. Gracias, gracias Cancún,Oasis gracias IVAn Moisés
See moremanurc05
(October 2024)
Recomendable para ir en familia, hotel enfocado en un ambiente 100% familiar.
Es un buen hotel bueno, enfocado en un ambiente familiar, sus restaurantes son buenos, mas el buffet pudiera mejorar, la playa esta muy padre ,ideal para niños. En cuanto al servicio, la verdad resuelven rapido y dan seguimiento lo cual hace q notes la importancia en el servicio al cliente. PROS -Playa -Restaurantes tematicos -Servicio -Alberca CONS -Cualquier ruido se escucha en la habitación, pudieran trabajar en cosas cómo limitar el volumen de la tele. -Calidad de alimentos y bebidas en buffet. -Filas en buffet para entrar o para pedir cosas de la plancha.
See moreOvidio M
(September 2024)
Casi todo perfecto.
Todo muy bien, lo recomiendo y regresaría muchas veces, pero si “hay un pelo en la sopa”, los videojuegos no funcionan, hay una zona de juegos, donde existen muchos video juegos, pero no encontré ninguno que funcione. Muy mal por eso. Del resto, todo bien
See morerocio g
(September 2024)
Nuestra experiencia en familia fue muy buena , todo salio mejor de como pensábamos, volveríamos a elegirlos!!
Son un 10 en todo!! La estadía fue más de lo esperado, repetiriamos unos días más! Las camas , las almohadas , los espacios de las piletas, las comidas y restaurantes son un 10! El que más nos gustó fue el BITES ahí la atención de todos fue espectacular!! Muy agradecidos con todos🧡
See moreIrving Bravo Madero
(July 2024)
Exelente cocina
Me gustó mucho el hotel para niños y adultos es el hotel perfecto la comida es de calidad el chef es de 10 está pendiente de todas las cocinas y que sea un servicio de excelencia muchas gracias por todas sus atenciones una mención especial al che petul muchas gracias chef .
See moreJose A
(June 2024)
Me gusto el hotel
Muy buen hotel tomando en cuenta la relación calidad/precio. Fui con mi esposa y la pasamos muy bien. La playa es tranquila y sin oleaje. Regresaría con mis hijos creo que se divertirían mucho. Recomendaría tener un poco mas de variedad en los snacks.
See moreKatherin M
(June 2024)
Maravillosa 🙌🏻🖤
Leí muchas opiniones malas antes de ir y tenía miedo. Pero mi experiencia fué completamente todo lo contrario, fué satisfactoria y relajante, me sentí muy consentida y súper atendida, creo que las malas opiniones son de gente tacaña que no da propina, a mí me dieron un trato maravilloso y quiero felicitar especialmente al mesero del bar de la playa del Grand Oasis Palm, Samuel un chico súper amable y que nos trato muy bien, hicimos amistad con él. Por otra parte también recomendamos la atención de Victor el barman del bar del lobby del Sens, una persona con la que también hicimos amistad, amable y divertido 😀 esperamos volverlo a ver en nuestra próxima visita, ya que nos invitó a regresar 🙌🏻 La atención que te den es conforme a como tú te dirijas a las personas y siempre debe ser con respeto, ya que son personas que están trabajando y dando lo mejor de sí, entiendan que atienden a muchísimas personas al día y no pueden dar prioridad o poner a alguien antes que a otro, agradezco a éstas personas que hicieron mi estancia más agradable y quiero mencionar también a Julio Balam del restaurante Cocoa Beach, gracias a la complicidad de él con mi esposo, tuve una velada hermosa y romántica 🥰 nunca olvidaré esa cena ya que me pidieron matrimonio, la decoración con pétalos de rosa en la mesa fué muy romántica, junto con 2 botellas de vino y comimos una deliciosa Langosta 🦞 Muchas gracias a todo el equipo del Grand Oasis Palm, también me hicieron Up-grade mi reserva era en El Grand Oasis Palm y me dieron habitación en El Sens y además el early check in, llegué a las 10 am y me entregaron mi habitación, estuve super encantada con todo ❤️ Volveremos 🙌🏻
See moreveronica m
(June 2024)
buen hotel con ambiente familiar
Desde que llegamos la atencion fue buena, la entrega de la habitacion fue rapida, la comida en algunos restaurantes esta muy buena la comida y el servicio es bueno. Realmente disfrutamos mucho nuestra estadia en este hotel, la barra libre esta super bien. Un ambiente totalmente familiar.
See moreCurious03212049268
(June 2024)
Si es 5 estrellas
En relación a los malos comentarios vistos ; debo decirles que son Mentiras! El hotel es maravilloso, la comida inmejorarable ; tiene en todo momento 3 restaurantes gigantes pra comer tipo buffet; no se que más grande querrá el Sr que escribió que eran pequeños ; aparte de eso tiene 10 restauntes de todas las especialidades y si quizás tenga razón en el olor a humedad de algunas habitaciones ; sobretodo las más baratas pero puse la queja inmediatamente me pusieron la mejor habitación con un sobrecosto mínimo ; la verdad han sido de mis mejores vacaciones y la playa; ok no es para sortear es para relajarse pero cerca hay playas con más oleaje ; pero para descansar es hermoso .
See moreMunther Y
(August 2024)
Great experience at Le Petit Chef
We had a great experience in the hotel , finally we enjoyed the new concept of dinner restaurant called Le petit chef, the kids love it, the staff were amazing and the experience was enjoyable. Thank you for the team who made it unforgettable experience for my famil, I would like to thank Juan, Francisco, Alejandro and Ecesar. Please visit La Petit Chef restaurant, it’s amazing.
See moregary b
(August 2024)
Great honeymoon
Lovely honeymoon at grand oasis beach lovely but a lot seaweed in the water not a lot sun beds same round pool if you want a sun bed wake up early restaurants spot on how ever book In advance but not restaurants are included in the inclusive general buffet in decent get there early to avoid ques lovely little food market aswell in the evenings check in late at night is a disaster they give u your bands then shuffle you out the door without clue where you going be careful reps offer free breakfast slash lunch but be warned u have to sit through 90mins of a sales pitch then pressure to buy time share rooms excellent defo worth paying the extra for a sea view room swim up bars nice sea lovely stay away from the hotel shop very pricey but there 7/11 shop outside the hotel 2 min walk very reasonable all things considered I would recommend coming to grand oasis .
See moreLori S
(June 2024)
Amazing resort
We loved our stay at Grand Oasis Cancun! The resort was beautiful, and the staff was so friendly. Special thanks to Ana who made our dining experience wonderful with her great service. We will definitely come back!
See moreValerie Mae M
(July 2024)
Great experience!
My family and I had an amazing time at the Grand Oasis Palm. The food was excellent. The service was exceptional. We especially enjoyed our meal at Careyes with the help of Alejandro Juarez. He was very accommodating and helpful. He went above and beyond with his service.
See moreHilary C
(June 2024)
Alma was great food!
Went to Alma at grand Oaisis Palm, Rony was amazing!! He helped us order such amazing food. I cannot tell you how much his recommendations ment. The food was fantastic. The entire staff spend time talking to us and was really just amazing.
See moreJohnny L
(July 2024)
Food and the people are great, I will recommend for everyone to visit Cancun. I will definitely be seeing my me and fami
Excellent service, definitely our waitress Modesto Noh Chcc ; great person and really respectful. I will definitely come back and visit. I will definitely recommend everyone to visit this resort. I highly recommended.
See moreGupta
(July 2024)
Excellent service
Excellent customer service . Niko was excellent in the customer service . He explained everything very nicely & always there for help. He explained the entire tour packages in details & the cost involved
See moreStacey S
(July 2024)
Informational Review/5 yr old Vaca!
The resort is beautiful. We just got back- my husband, myself and our 5 yr old daughter. The resort is is set up very well. All of the restaurants are close enough together - we did have to make reservations at them every day at 4:00 but it really wasn’t a big deal & a always got them with zero issues. The food was really good at the one we ended up going to most nights - Cafe Del Bar -we did have an issue bc kids can’t eat inside.this is bc it’s in the Sens section of the resort. I was upset bc it’s so hot all day you don’t want to eat outside. I went to the desk to ask about it & they immediately spoke to the man that was in charge at the restaurant and he was so wonderful. He say is inside, in an area where it was just us and they took care of us very well. Thank you!! And the food there was awesome! We did end up eating outside the other nights and it had cool down by making reservations later around 730 and it was nice to eat outside after all.
See moreBeatriz A
(August 2024)
Grand Oasis Palm Spa & Temazcal please!
This hotel has everything you need to make your vacation the best. The Spa is a must do. Maritza and Aracely were so good, best deep massage of my life. The temazcal experience was so magical, I can come back to Mexico just to repeat it again. Thank you
See morePatrice N
(January 2023)
Great For Families With Kids
This was a family trip….2 families with 3 girls ages 10-12. We had a pretty good time. No need to leave the resort if you don’t want to. Take an hour or two your first day to learn about the locations of the many amenities throughout the property as well as the dress codes and dinner hours at the restaurants. A few restaurants are adult only. Manuel Reyes was our waiter at a few of the restaurants and he was great! Virgin Pina Colada and Iced Caramel Frozen Drink for the win!!! Definitely family friendly…the kids were more interested in the pools than anything. Get out EARLY EARLY to get you a cabana!!! The shower was a little tricky. Almost time for the rooms to be updated. They’re not stuck in the early 1900s, but could stand a little modern flair. Looks like the lobbies were
See moreTyrone C
(January 2023)
Le Petit
Le Petit Experience was EXCELLENT!!! Food prepared by Chef Cesar was delicious!!! Bartolome Canche was GREAT!!! Very welcoming and made sure my drink was well prepared. Francisco Silva and Alejandro Goneora were very attentive to my family's needs. It was a great experience that I would recommend to all. My picky 9 yr eater loved the food and tried everything and loved most.
See moreTara L
(March 2023)
Great Stay!
This was a very nice resort. It was very clean and our rooms were cleaned every morning. The pools were warm and clean as well. The view was spectacular and there was a lot to do. My only complaint is the food. At most, it was halfway decent and I got sick from it.
See moreAnna M
(March 2023)
Great memories created!
I was iffy at first because of checking reviews a couple days before my trip,when we got there check in was quick didn’t get floor I hoped for but what can you do! Got into room the musty smell was a bit much (1208)! But we were going to give it a try anyway well that evening after going back to room after late dinner,we showered and shower leaked all over bathroom floor had to use all our towels to soak it up,we were calling it a night except floors underneath us has a dj playing till 1am easy to say we asked for room change first thing in the morning thankfully Kevin at front desk took care of it! 2nd room much better #2443 great view and no musty smell or leaks! Beach area was nice loved the pool bar spent hours there,we loved la buffet at sens the best and ohh Gabriel made
See moresiesha a
(January 2023)
Cancun Trip
Nice hotel, drinks were great, and food was very delicious at Alma, Bites Food Hall, and Dos Lunas! Enrique at Dos Lunas provided excellent service and for that I'll return for the pasta! Victor at Alma also provided exceptional service. These 2 gentleman were knowledgeable of the menus and provided 1st class service! I'll definitely return to this resort.
See morePatrice N
(January 2023)
Great For Families With Kids
This was a family trip….2 families with 3 girls ages 10-12. We had a pretty good time. No need to leave the resort if you don’t want to. Take an hour or two your first day to learn about the locations of the many amenities throughout the property as well as the dress codes and dinner hours at the restaurants. A few restaurants are adult only. Manuel Reyes was our waiter at a few of the restaurants and he was great! Virgin Pina Colada and Iced Caramel Frozen Drink for the win!!! Definitely family friendly…the kids were more interested in the pools than anything. Get out EARLY EARLY to get you a cabana!!! The shower was a little tricky. Almost time for the rooms to be updated. They’re not stuck in the early 1900s, but could stand a little modern flair. Looks like the lobbies were
See moreTyrone C
(January 2023)
Le Petit
Le Petit Experience was EXCELLENT!!! Food prepared by Chef Cesar was delicious!!! Bartolome Canche was GREAT!!! Very welcoming and made sure my drink was well prepared. Francisco Silva and Alejandro Goneora were very attentive to my family's needs. It was a great experience that I would recommend to all. My picky 9 yr eater loved the food and tried everything and loved most.
See moreTara L
(March 2023)
Great Stay!
This was a very nice resort. It was very clean and our rooms were cleaned every morning. The pools were warm and clean as well. The view was spectacular and there was a lot to do. My only complaint is the food. At most, it was halfway decent and I got sick from it.
See moreAnna M
(March 2023)
Great memories created!
I was iffy at first because of checking reviews a couple days before my trip,when we got there check in was quick didn’t get floor I hoped for but what can you do! Got into room the musty smell was a bit much (1208)! But we were going to give it a try anyway well that evening after going back to room after late dinner,we showered and shower leaked all over bathroom floor had to use all our towels to soak it up,we were calling it a night except floors underneath us has a dj playing till 1am easy to say we asked for room change first thing in the morning thankfully Kevin at front desk took care of it! 2nd room much better #2443 great view and no musty smell or leaks! Beach area was nice loved the pool bar spent hours there,we loved la buffet at sens the best and ohh Gabriel made
See moreShana M
(February 2023)
Fun Stay
Uziel on thr 10th floor Sens side was amazing. We stayed for a week and He was always friendly, attentive, and made great drinks. The downstairs concierge was super helpful when we couldn't get a hold of our taxi reservation. He called them repeatedly and handled the whole conversation for us.
See moreMusikman51
(February 2023)
Almost perfect…
We had dinner at the Cocoa Grill and Seafood restaurant. It was rated 5 stars in my map app. They get full points for atmosphere, service and food presentation. The wine was also very good. Carlos our waiter was very good. The actual main course did not live up to the expectations in my opinion. I had ordered asparagus and potatoes as sides…and got mixed vegetables and rice with my shrimp diabla instead. None of the food was hot. We had a very good time, the atmosphere and company and service was first rate. They have a gorgeous location and facility. It could have been perfect if the order had been correct and the food had been hot.
See moreMadeline K
(February 2023)
Good but wouldn’t go back
This is a nice hotel but it wasn’t the absolute best time for a couple. December 9-16th, 2022. RESORT: There’s two resorts that share all the pools, restaurants and beach. Grand Oasis and Oasis Palm. One side is suppose to be only adults and even has adults only restaurants. The other side has play structures for kids by the pool. It wasn’t super far from the airport which is nice and you were 4-5 minute walk to some stores, the bus, and also the ferry that takes you to Isla Mujeres (a small island where you can shop, sight see, rent golf carts to drive around, and enjoy a beautiful beach - this all costed extra of course) There was music playing on the beach at all times, which is fine but it was old techno kind of music and we wished it was Latin music to match our beach
See moreBethany Scanlon
(February 2023)
Rain, Rain Go Away!
We visited here from Feb 3-7th 2023 for my husband's 50th Birthday. It rained a lot which was a bummer! The resort was clean, our room was clean, and the staff was polite and helpful when needed. FOOD: We eat plant-based (vegan) so we were limited on food. They always had fruit and salad available at the buffet restaurants. Rice, grilled vegetables along with potatoes (which seemed to be cooked in oil) were always available at the buffets. Chips and salsa were usually available along with plenty of pasta. We only ate at the buffet restaurants (La Hacienda & Las Palmas) so we could control what we ate. I cannot comment on Miko Taco or the other restaurants. Their coffee shop (Coffee & Me) did have Soy milk (Soya) except for one time when they ran out. Much of the resort
See moreAmanda
(January 2023)
Family vacation Grand Oasis Palm.
Nice resort, plenty of food options. Staff were Amazing!!!! My 8 year old loved it and didn't want to leave. The only downside is that it is mainly for younger kids under 12, my 15 year old was bored most of the trip. For excursions book with Jorge Chan at the towel desk, great guy and gave a very good price for everything we wanted to do. Stay away from the guys on the beach trying to sell excursions they always over priced especially the company FUNTASTIC ADVENTURES.....(stay away).
See moreEmil G
(January 2023)
Great times, and memories...
We really enjoyed the energy and authentic experience of this place, with its seven or so dining options and all natives in family groups primarily. Beautiful, stunning views of the coast, exceptional entertainment and the Cancun overall magic combine to make this a worthy destination in and of itself, not to mention its relative convenience, to the tower overview which we enjoyed, and it's location right between El Centro and the Zona. Your choice. Have an all inclusive glass of wine, cafe, or a pool game, and enjoy !! (This was part of our honeymoon, which they recognized with complimentary champagne and chocolate covered strawberries. Hats off to Monica)
See moreCaitlin M
(January 2022)
Thanks to the Coffee and Me ladies!
Luz Hernandez and Kristell Martinez at Coffee and Me were great!! Very friendly and hard working. We had a good experience overall at oasis palm. Good food. Lines even during low season, but not always. Included alcoholic drinks were not very good. Our room had low water pressure and a funky smell. But otherwise good accommodations. Good place for children - maybe we’ll return when we have some. Not most ideal place for a couple on their honeymoon but we know how to have a great time anywhere.
See moreBenavidez Family
(July 2022)
Our vacation review!
Coffee & me the service was excellent! We want to say thank you to Kristell Martinez and Luz Hernandez. They we’re very friendly to us. As well; in general the Hotel is fantastic all the restaurants and the beverages everything was excellent thank you so much to all people who work hard everyday and always with smile when we have any questions! They’re friendly to answer to us. We have and amazing family vacation at Oasis Palm. People work hard every day to help all guests, at soon we do the check in and before to get our keys to the room. We’re able to go to the restaurant and get ready to go to the areas around the Hotel. Also they always were very nice and to help us thank you to all the cookers, waiters, bartenders, people en general. Thank you so much for your services.
See moreJohanna S
(July 2022)
Restaurat palmas
I just wanted to say thank you to Modesto Nuh Chuc and Eladio Romero for the good service that they offer to my family at breakfast the last day of our stay at the hotel. Modesto has a very good knowledge of the history of Cancun we enjoy the stories about the Maya culture and how Cancun was created ! we felt like we were on a tour !. also I would like to mention Alexandro at Maki Taco and the Chef she can really cook we asked to meet her what a pleasure ! That the best restaurant at osais ! the only think you have to make a line before 4:00 Pm to schedule your dinner but is worth it ! Food is delicious!!
See moreNolberto M
(July 2022)
Great family resort in a good location.
We were really pleased by the service and amenities. especially the service provided by Elizabeth at the Makitaco restaurant and Damian at the pool bar. they were very friendly and went the extra mile to accommodate our request. Big KUDOS for them. In general, our stay was really good and would recommend it for a family trip.
See moresiesha a
(January 2023)
Cancun Trip
Nice hotel, drinks were great, and food was very delicious at Alma, Bites Food Hall, and Dos Lunas! Enrique at Dos Lunas provided excellent service and for that I'll return for the pasta! Victor at Alma also provided exceptional service. These 2 gentleman were knowledgeable of the menus and provided 1st class service! I'll definitely return to this resort.
See moreJavier M
(May 2023)
Great place!
El lugar está súper lindo , muy buena atención de parte de los meseros y asistentes del lugar , 100% pendientes de cualquier cosa que necesites , limpio el lugar , la comida súper rica. Único comentario para mejores es la atención en recepción , way too long. De resto todo súper :). Milca nos atendió súper buena atención.
See moreVanessa Q
(May 2023)
Rica cena en Cocoa
En general el hotel está súper bien, la comida de los restaurantes está rica pero la que más me gusto fue la de Cocoa, ademas de que el mesero (Ignacio) fue súper agradable y servicial. La playa está limpia, me tocó sin zargazo y el mar súper rico. Recomendado! :)
See moreAre R
(May 2023)
Bonito! Pero le falta !
El hotel es lo que cuesta, esta tranquilo, la playa es hermosa si traes niños es una alberca, el servicio si es un poco amigable fueron muy pocas personas amables en el hotel, el animador EDUIN fue de las personas con mayor amabilidad y servicial, a él le doy un 10, y los de sport bar mis respetos y quieres algo bonito y barato es lo ideal, aún que falta variedad en la comida. Quizás volvería a regresar’
See moremarah j
(May 2023)
Cancunazo
Restaurante cocoa 10/10, victor una joya en atención, rápidez, servicio! En Pool bar Josué 10/10 Las habitaciones en buen estado Es un hotel muy muy familiar, tiene varias actividades aunque podría tener más, la playa es muy linda, muy poco Oleage! En cuanto al hotel tardamos 1:30 en hacer check in, es un poco tedioso el servicio de recepción!
See moreMARIA FERNANDA E
(May 2023)
Grandioso
Excelente servicio de Itzel de la Cruz, atenta, respetuosa y amigable, a comparación de algunos del personal, agradezco su atención y su respeto a nosotros como familia, al igual que su servicio y dedicación
See moreAmir Abraham A
(May 2023)
Cancún 2023
Me tocó mi habitación en el lado The Sens, bastante bonita y con vista al mar. La comida y las bebidas son bastante buenas y la atención es buena también. Lo que no me gustó es que en los restaurantes de reservación te dicen que a las 4 son las reservaciones y desde las 3 ya hay fila y en 5 minutos se agota el cupo total para esa noche, me pasó en Maki Tako y en Otro que no recuerdo el nombre. Las cortesías del barco pirata, la misma situación, desde las 7 am ya hay fila y solo con las primeras 10 o 12 personas se acaba el cupo porque es para un número limitado de gente y hay personas que reservan hasta para 8 y 10 personas....
See moreAlejandra S
(May 2023)
Experiencia en hotel oasis
Recomendación para reservar más eficiente en los restaurantes por medio de app o al llegar al hotel. Felicitaciones para Cinthia dorante, Verónica Fernández y María pacab por sus atenciones y amabilidad en los restaurantes
See moreArmando R
(May 2023)
Excelentes oasis
Buenas instalaciones y servicio muy bueno con los meseros y personal de limpieza y sobre todo la comida muy buena y recomendamos el servicio de los meseros en especial Guadalupe y mesero Carlos de cocoa cena , muy contentos año con año seguiremos visitando las instalaciones y a su personal
See moreRoberto C
(May 2023)
Vacaciones
En esta tercera ocasión que visitamos el hotel sens, muy contentos estamos por su excelente servicio y calidad en el trato de sus meseros, que es lo más importante visitamos el restaurante cocoa, el mesero Carlos y Guadalupe fue el que ahora nos atendió y quedamos bien agradecidos por su bien servicio, no cabe duda que pronto estaremos de vuelta
See moreCurious06549500896
(May 2023)
Vacaciones
Manuel reyes Raul salgado Leticia miranda Gracias por la excelente atención en el restaurante La Hacienda. Fueron siempre atentos nuestras vacaciones. La comida fue siempre con gran sabor..
See moreAmir Abraham A
(May 2023)
Cancún 2023
Me tocó mi habitación en el lado The Sens, bastante bonita y con vista al mar. La comida y las bebidas son bastante buenas y la atención es buena también. Lo que no me gustó es que en los restaurantes de reservación te dicen que a las 4 son las reservaciones y desde las 3 ya hay fila y en 5 minutos se agota el cupo total para esa noche, me pasó en Maki Tako y en Otro que no recuerdo el nombre. Las cortesías del barco pirata, la misma situación, desde las 7 am ya hay fila y solo con las primeras 10 o 12 personas se acaba el cupo porque es para un número limitado de gente y hay personas que reservan hasta para 8 y 10 personas....
See moreNacho T
(May 2023)
No me quiero ir
Muy ricas la comida meseros super amables, en especial Erick Golzales y Johan en el restaurante dos lunas, nos atendieron nuestros días de hospedaje los 4 días súper recomendados ellos, busque los y no se arrepentirán
See moreMauricio P
(May 2023)
Vacaciones de maravilla!
Me encanto el lugar en general lo mejor de alimentos fue el restaurante Cocoa con excelente atención de mi mesero en las veces que lo visite el Sr. Andres Lopez. Lo mejor de el hotel es su playa hermosa y libre de sargazo.
See moreOlivia D
(May 2023)
Vacaciones en oasis pall
An sido una vacaciones hermosas en compañia de parte de mi familia en el hotel oasis uno de sus restaurantes de Cocoa esta muy rico ya que es ala carta y te ofrecen mucha variedad eres atendido por los meseros en lo personal nos tocó carlos una excelente persona ya que nos brindo una buena atención ojalá todos fueran como el mil gracias.
See moreHector I
(May 2023)
Vacaciones perfectas conociendo el paraiso
Muy recomendado oasis palm todo ala mano muy amables muy rica comida sobre todo un restaurante de carnes y mariscos buenísimo restaurante cocoa y personal atento y muy amable mesera Guadalupe me atendió muy bien y el mesero Andres este hotel todo incluido perfecto para la familia margarita de las reservaciones todos muy amables y atentos gracias por todo pronto regresare
See moreRICARDO R
(May 2023)
Vacaciones 2023
Excelente servicio Adrian pinzon y Mauricio con su comida excelente y claro con el servicio de los meseros como Luis , excelente playa y eventos familiares y pues próximas vacaciones sin dudar en este hotel
See moreNacho T
(May 2023)
No me quiero ir
Muy ricas la comida meseros super amables, en especial Erick Golzales y Johan en el restaurante dos lunas, nos atendieron nuestros días de hospedaje los 4 días súper recomendados ellos, busque los y no se arrepentirán
See moreMauricio P
(May 2023)
Vacaciones de maravilla!
Me encanto el lugar en general lo mejor de alimentos fue el restaurante Cocoa con excelente atención de mi mesero en las veces que lo visite el Sr. Andres Lopez. Lo mejor de el hotel es su playa hermosa y libre de sargazo.
See moreOlivia D
(May 2023)
Vacaciones en oasis pall
An sido una vacaciones hermosas en compañia de parte de mi familia en el hotel oasis uno de sus restaurantes de Cocoa esta muy rico ya que es ala carta y te ofrecen mucha variedad eres atendido por los meseros en lo personal nos tocó carlos una excelente persona ya que nos brindo una buena atención ojalá todos fueran como el mil gracias.
See moreHector I
(May 2023)
Vacaciones perfectas conociendo el paraiso
Muy recomendado oasis palm todo ala mano muy amables muy rica comida sobre todo un restaurante de carnes y mariscos buenísimo restaurante cocoa y personal atento y muy amable mesera Guadalupe me atendió muy bien y el mesero Andres este hotel todo incluido perfecto para la familia margarita de las reservaciones todos muy amables y atentos gracias por todo pronto regresare
See moreMaria Teresa L
(May 2023)
Great food at TWB restaurant and excellent activities for Kids
Excellent service. We really liked the food and great service from Andrés López the white box restaurant. He provided us with excellent service and the food was amazing! We also used the Kids Club, and our son had the best time ever. The staff is so friendly and they do arts & crafts and other activities that kids will love! Kudos to Fabiola, Karla, Yessica, Zeidy and Cecilia. Absolutely recommended if you want to really enjoy your vacation :)
See morejavier a
(May 2023)
Great time with my wife .
First time in Cancun with my wife . Great hotel I had a good time , met great people since day one . Would like to thank Cesar campos for all his help, everyone at the cocoa restaurante (went 3 times) food was great and staff did an amazing job . Carlos , Ignacio and alejandro . All I can say is I will be back .
See moreKlaire M
(May 2023)
So much fun
This is our third time at this resort and we always love it. Sakura especially was amazing. Well worth the additional cost. The food was incredible and the entertainment was wonderful. Alejandro was the best server and took amazing care of us! Jesus and Evelyn were also great. A wonderful night to celebrate my husband’s birthday with some of our closest friends!
See moreDillan P
(May 2023)
Sakura is top notch. Paired with Alejandro as your waiter, it’s impossible to go wrong.
Sakura has world class fare and even better service. Alejandro was superb. We couldn’t have been more impressed by his knowledge of each and every dish. Alejandro was very attentive and friendly. Couldn’t be happier.
See moreCulture40503380416
(May 2023)
A great time!
What a great experience. I visited the location in Cancun (Oasis Palm). It was entertaining and the food was very good! Victor, Alejandro, Francisco, Bartolime & Chef Jesus did an excellent job! I would definitely come again and bring my friends.
See moreJohn D
(May 2023)
Baby blue crab Kids Zone
BABY BLUE CRAB Kids Zone. Open from morning till night so parents can drop their kids off anytime, but must remain close and on property to use the kids club. Lots of activities like arts and crafts, dancing, swimming and movie night, while other activities have an age limit (7-8 an older) just to be allowed to use the video game room. The club takes the kids to the kids buffet for lunch and dinner. My kids loved the club and the women running the kids club. During swim time there's a lifeguard on duty. My little guys met a new friend from Florida there (Ian was his name) and they still talk about him from time to time. Hoping to be back again soon.
See moreNew L
(May 2023)
Nice people and place :)
The restaurants are good and the beach was nice. They have hammocks you can lay on. The drinks are really nice too. There was a worker named Geraldine who spoke to and helped me and my family. She was nice!
See moreNatascha H
(May 2023)
Best bartender!
This hotel was so fun! We had a blast with the bartender Uziel, he was so fun and good at making drinks! He definitely made sure that we were having a good time. His English was also great, so we talked with him a lot. If you’re going to stay at the hotel, definitely check which bar he’s at, and go see him! You won’t be disappointed!🤩
See moreDowntown Burgers
(May 2023)
Great staff!
Amazing welcoming by lady at the front desk, rooms were clean, Wilber the at the pool bar was amazing, always attentive to the very little details. Very accommodating. I really appreciate that! Also my server AIDE was always attentive, cordial and that smile that makes you feel welcomed every day! Thank you all for a great time!
See moreChelsea D
(May 2023)
Our review of the grand oasis palm. Such a beautiful mesmerizing breathtaking place to stay, my first experience here!!!
Our experience was great and everyone is super nice and welcoming and warm. The service was excellent. The amenities were also excellent the pools and the beach are so clean and beautiful. The bar service is excellent with awesome drinks. The food is outstanding. As for food service the buffet at la hacienda the server named Mario was super attentive and very very nice, we always had everything we needed he refilled our drinks before they were even empty and is an all around friendly person who talked with us for quite some time go visit Mario at la hacienda! Antonio at the Japanese restaurant maki tako, was excellent we went twice and the first time we were lucky enough to get Antonio as our server that we requested him for our second time at the restaurant, he is so very nice,
See moreRICARDO R
(May 2023)
Vacaciones 2023
Excelente servicio Adrian pinzon y Mauricio con su comida excelente y claro con el servicio de los meseros como Luis , excelente playa y eventos familiares y pues próximas vacaciones sin dudar en este hotel
See moreAnna M
(March 2023)
Great memories created!
I was iffy at first because of checking reviews a couple days before my trip,when we got there check in was quick didn’t get floor I hoped for but what can you do! Got into room the musty smell was a bit much (1208)! But we were going to give it a try anyway well that evening after going back to room after late dinner,we showered and shower leaked all over bathroom floor had to use all our towels to soak it up,we were calling it a night except floors underneath us has a dj playing till 1am easy to say we asked for room change first thing in the morning thankfully Kevin at front desk took care of it! 2nd room much better #2443 great view and no musty smell or leaks! Beach area was nice loved the pool bar spent hours there,we loved la buffet at sens the best and ohh Gabriel made
See moreTara L
(March 2023)
Great Stay!
This was a very nice resort. It was very clean and our rooms were cleaned every morning. The pools were warm and clean as well. The view was spectacular and there was a lot to do. My only complaint is the food. At most, it was halfway decent and I got sick from it.
See moreTyrone C
(January 2023)
Le Petit
Le Petit Experience was EXCELLENT!!! Food prepared by Chef Cesar was delicious!!! Bartolome Canche was GREAT!!! Very welcoming and made sure my drink was well prepared. Francisco Silva and Alejandro Goneora were very attentive to my family's needs. It was a great experience that I would recommend to all. My picky 9 yr eater loved the food and tried everything and loved most.
See morePatrice N
(January 2023)
Great For Families With Kids
This was a family trip….2 families with 3 girls ages 10-12. We had a pretty good time. No need to leave the resort if you don’t want to. Take an hour or two your first day to learn about the locations of the many amenities throughout the property as well as the dress codes and dinner hours at the restaurants. A few restaurants are adult only. Manuel Reyes was our waiter at a few of the restaurants and he was great! Virgin Pina Colada and Iced Caramel Frozen Drink for the win!!! Definitely family friendly…the kids were more interested in the pools than anything. Get out EARLY EARLY to get you a cabana!!! The shower was a little tricky. Almost time for the rooms to be updated. They’re not stuck in the early 1900s, but could stand a little modern flair. Looks like the lobbies were
See moresiesha a
(January 2023)
Cancun Trip
Nice hotel, drinks were great, and food was very delicious at Alma, Bites Food Hall, and Dos Lunas! Enrique at Dos Lunas provided excellent service and for that I'll return for the pasta! Victor at Alma also provided exceptional service. These 2 gentleman were knowledgeable of the menus and provided 1st class service! I'll definitely return to this resort.
See moreVanessa Q
(May 2023)
Rica cena en Cocoa
En general el hotel está súper bien, la comida de los restaurantes está rica pero la que más me gusto fue la de Cocoa, ademas de que el mesero (Ignacio) fue súper agradable y servicial. La playa está limpia, me tocó sin zargazo y el mar súper rico. Recomendado! :)
See moreAre R
(May 2023)
Bonito! Pero le falta !
El hotel es lo que cuesta, esta tranquilo, la playa es hermosa si traes niños es una alberca, el servicio si es un poco amigable fueron muy pocas personas amables en el hotel, el animador EDUIN fue de las personas con mayor amabilidad y servicial, a él le doy un 10, y los de sport bar mis respetos y quieres algo bonito y barato es lo ideal, aún que falta variedad en la comida. Quizás volvería a regresar’
See moremarah j
(May 2023)
Cancunazo
Restaurante cocoa 10/10, victor una joya en atención, rápidez, servicio! En Pool bar Josué 10/10 Las habitaciones en buen estado Es un hotel muy muy familiar, tiene varias actividades aunque podría tener más, la playa es muy linda, muy poco Oleage! En cuanto al hotel tardamos 1:30 en hacer check in, es un poco tedioso el servicio de recepción!
See moreMARIA FERNANDA E
(May 2023)
Grandioso
Excelente servicio de Itzel de la Cruz, atenta, respetuosa y amigable, a comparación de algunos del personal, agradezco su atención y su respeto a nosotros como familia, al igual que su servicio y dedicación
See moreOther hotels In Cancun México
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