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Customer Reviews in Smart Cancun The Urban Oasis
Steve B
wrote a review (February 2020)
Friendly and great service
We stayed at the Smart Cancun by Oasis last year and we're really happy with the location as we are not beach people. We would come down for coffee at their coffee shop just off the lobby every morning and we're usually served by Gabby. She was friendly and the service was great. We returned to this hotel this January, a year later and Gabby not only remembered us from last time but amazing she remembered how we liked our coffee. The staff here all deserve *****
BeachLover154974
wrote a review (February 2019)
Clean, Modern Hotel Conveniently Located
Reading some of the recent reviews... maybe we lucked out! Our room was large and modern, cleaned very well every day. The air conditioner worked perfectly and we did not find it too loud. All of the staff greeted us daily with a smile and a "buenas dias". The hotel is fairly modern with a nice pool/terrace area. The pool area was almost like a micro climate...always a nice breeze. The food at the hotel was surprisingly cheap and good. What I loved about the hotel was the location...close to the major local bus routes to go to the hotel zone (beaches) etc., close to the main bus station (for out of town trips) and a large super market where we bought our daily supplies. We walked to most places in Cancun: Parque de las Palapas (for some cheap Mexican meals), Mercado 28 the
Eddie E
wrote a review (March 2019)
Hidden gem
This location is probably one of the best bang for buck locations to stay at. Close to the busses that go to beaches, near practical businesses and with on property amenities such as gym and restaurants. The only things I wish they had was black out curtains,and more up to date equipment such as a better mini fridge and air conditioners in the rooms. However, the pool and staff make up for it. I'd also prefer if their booking system was easier to just pay, as we had issues with online bookings even when going directly through their site. The pool though what can I say other than epic. A special shout out to our server Cristian Canul and his manager Israel who took care of us during our stay.
Johan H
wrote a review (March 2019)
Best pool area in long time for chilling
You must take use of the pool area - if you want a relaxing area it’s really good. Five star for that. But they do need to put coffee on the pool menu. Did a upgrade first night. The ac made a horrible noice. That is not acceptable - needs to be fixed. Super friendly and service minded staff. Abigail gave me some extra help when changing rooms. Thanks for that! The gym is great actually. And if the power to the cardio machines would work I would give it five stars. It’s far from the hotel area and beach. For 650 peso you get one full day at beach all included, transport, drinks and food. Not bad!
Hélaine
wrote a review (January 2019)
Like going back home
We love this hotel very well located, center of Cancun, close to groceries, restaurants and buses but really like an oasis with a fantastic and quiet pool surrounded by trees and flowers. Small hotel, very clean and friendly staff. Brenda always professional and smiling when assigning our table at breakfast. Rosalia so calm and efficient while serving us. Jose still there year after year, so warmful and we were so happy to see him again. The breakfast was even better this year. The buffet was always full and fruits were particularly sweet and juicy. It was our 5 th time to this hotel and we will definitely go back.
nancypowell2015
wrote a review (January 2019)
Great place to stay when traveling through Cancun
My family and I were headed to Mahahual and needed a place to stay in Cancun after our flight arrived and we could get the bus south the next morning. The Smart Cancun by Oasis was just the right fit. Economical (I got a deal of under $100 Cnd), convenient (30 minutes bus or taxi form the airport; 10 minutes cab to the bus depot), and comfortable (beds and pillows were nice; air conditioning a little loud but worked). A great transition spot for us going and coming. We really enjoyed the main restaurant in the complex. Food was excellent and our waiter Omar was amazing; we really enjoyed our meal and conversation with him. There is a lovely pool (but we never swam). Highly recommend this hotel as a transition spot to other destinations.
Bébhínn S
wrote a review (July 2019)
Great service and lovely food!
Fabulous pool area and great service. We ate in the hotel both nights of our stay as the food was lovely. Brenda and the rest of the staff were so welcoming and helpful. Our room wasn’t up to the standard we were expecting but it was pleasant.
Mahnaz Sh
wrote a review (November 2019)
Vacation
Our stay was a great experience, for what we paid it was worth it , I know nothing would be 100% and perfect, the hotel did the best in their power for guests to feel welcomed . Staff are very nice and pool were clean , room could use a little bit of renovation, over all was excellent experience,
Inga B
wrote a review (January 2019)
Basic, clean hotel with a great pool
For a downtown Cancun, this was a great option. We had a room with a balcony, the light was great. Smart Cancun is joined with Oh! by Oasis, sharing a great swimming pool that hosts live performances, and has affordable cocktails at the pool bar. The coffee shop on the side of the lobby is great and inexpensive, even more important - it is open 24 hours. Cons: The immediate area around the hotel is not great, but there is Las Americas mall 5-10 minutes walk and it’s great. The bus stop to go to the hotel zone is nearby, if you are in the mood for a lazy day on the beach. The window air con was super loud so we unplugged it as soon as we moved in, luckily it was not too hot. There was a bad smell from the pipes, the toilet flushes violently. The safe’s battery was dead when we
gary d
wrote a review (January 2020)
Hidden gem
I recently stayed at this hotel for the fourth time from January 10th 2020 through January 18th 2020. While the hotel is not an all-inclusive it is a wonderful Hotel away from the hotel Zone with decent dining and a great pool area especially for adults. The staff the housekeeping and the amenities are wonderful I recently stayed at this hotel for the 4th time from January 10th 2020 through January 18th 2020. while this hotel is not an all inclusive it is a wonderful hotel away from the hotels in the hotel zone with decent dining and a great find especially for adults. The staff the housekeeping and the amenities are wonderful And while it's not the most opulent hotel, I have never had anything but a great stay at this hotel. If you were looking for a hotel at a reasonable
Steve B
wrote a review (February 2020)
Friendly and great service
We stayed at the Smart Cancun by Oasis last year and we're really happy with the location as we are not beach people. We would come down for coffee at their coffee shop just off the lobby every morning and we're usually served by Gabby. She was friendly and the service was great. We returned to this hotel this January, a year later and Gabby not only remembered us from last time but amazing she remembered how we liked our coffee. The staff here all deserve *****
Fabulous Alexis D
wrote a review (January 2021)
Love this place
It was my birthday, I and hubby came for long vacation here at oh cancun, it was a nice trip we really enjoyed ourselves. The service was excellent. The employees are the best, they make our stay easy from the breakfast staff especially ularco, don't kw if am pronouncing his name right. The employees at the bar, pool side, restaurant thanks for making our vacation at oh Cancún enjoyable. The reason I gave 4 star is that the whole hotel did not have microwave I couldn't warm my left over food.
Genesis Z
wrote a review (July 2021)
Survey
Place is great for a couple nights stay. Great staff overall. breakfast is nice and pool area well kept unfortunately pool closes at 8 pm. Rooms are fine, but bedsheets are scratchy. Overall 6 out of 10.
Ru R
wrote a review (July 2021)
It was a nice experience.
If I was to talk about the hotel itself I'd most likely give it a lower rate, but if I was talking about the resturant inside the hotel it's self it was a nice experience where I felt at home. The food was a bit typical Mexican-American which was good and I definitely felt the cooks tried their best into making it a wonderful taste, I'm not sure who he was but I dont want to undertake his position into saying he was just a waitress he seemed a bit more.. maybe a head waitress? but his name was Marco and his service was wonderful I felt very at home.. me and my husband Definitely had a few laughs and he was very helpful to the max! I feel he belongs in a more top hotel than where he is because his service itself made it worth to come and eat again the following days we stayed at
alimack77
wrote a review (May 2023)
Excellent Oasis in downtown Cancún!
We have just stayed at the hotel for a week. We thoroughly enjoyed our time here. Our time in Cancun was a mixture of sightseeing with a couple of days relaxing by the pool. Rooms were absolutely fine and had everything you need for a short stay. Pool and terrace was lovely. The staff were exceptionally nice and helpful from the waiters eg Emmanuel and Jose, to the reception staff and the security staff at the door to help with taxis etc. The location is great for local restaurants and easy walking distance to Parque de la Palapas for authentic food trucks! If you want to stay away from the Hotel Zone and stay downtown, I would highly recommend this hotel!
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