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Gallery in The Sens Cancun
Guest reviews in The Sens Cancun
miguel e
(January 2023)
Buen servicio de isai y gabriel
Buena atención de parte del mesero isai y gabriel buen lugar para comer le buffet (en cuestion de de la comida si falta variedad por los que vamos por vastantes dias)también en el lugar dos lunas buenas pizzas y pastas y buen lugar para la familia volvería a repetir mis vacaciones
See moreRene G
(January 2023)
Servicio Concierce
Excelente recibimiento, trato y atención por parte de la Concierce Alexa Rangel, al ser Socios nosotros el personal telefónico de Reservaciones no quisieron darnos el beneficio de cambiarnos a Habitación familiar y al llegar al Hotel nos ayudó la Concierce Alexa Rangel
See moreAndres A
(January 2023)
Buen lugar para ir en familia
Buen lugar para ir en familia, tienes acceso al barco pirata es un show corto pero divertido si no quieres pagar el completo, lo negativo mi hija de 17 no pudo entrar a algunos restaurantes por ser menor pero si la cobraron como adulta
See moreMAXIMILIANO O
(January 2023)
Excelente hospitalidad
Excelente servicio del hotel en general, pero sobre todo destacar la atención del bar isla mujeres , en especial la de los señores Alejandro rendon y Felipe Hernández , muy amables , el servicio de bar exquisito , 10 de 10 , visitando desde chileeeeee!!!
See moreExplorer17767450527
(May 2023)
Excelente servicio
Excelente hotel, excelente el servicio de todas las personas que laboran en el lugar, destaca la atención de Victoria Velázquez Martínez del restaurante Le Bufett El único detalle malo del hotel es que no tiene estacionamiento suficiente , tuve que dejar el carro en otro lugar
See moreVanessa R
(May 2023)
BEBIDAS EN EL ÁREA DE ADULTOS DE 10! SERVICIO PREMIUM
Me gusta mucho su playa, el sushi es increíble, la atención de la barra por parte de Jair Sandoval fue estupenda, esa margarita con yerbabuena la pedire por siempre, las habitaciones cómodas, si sugiero que el buffet sea más cuidado y abundante
See moreghponte14
(August 2024)
Amazing Experience at Sens!
Our stay at Sens Cancun was phenomenal! The staff made us feel so welcome, and the amenities were incredible. Special thanks to Santiago for his wonderful service at the beach and to Richard for making our dining experiences unforgettable. The sushi at Akeru was outstanding, and the drinks at the Sens Beach Club were top-notch. Highly recommend the margaritas! We can’t wait to visit again!
See moreAnayely Pimentel
(January 2024)
Súper consentidos!
Me sentí muy apapachada y consentida en todos los sentidos, todos fueron muy amables y nos hicieron sentir como en casa, especialmente en el Restaurant Miramar, Rosendo, Laura, Eric, desde los desayunos, comidas y cena, muy rica la comida y la atención ni se diga, de verdad gracias por hacernos sentir queridos!
See moreSunshine42514063832
(January 2024)
Excelente servicio y sabor
Les recomiendo ampliamente comer en el restaurante miramar ejemplar su comida, la reservacion para la cena simplemente magnífica, su langosta exquisita su aguachile del chef luis" unico" la atencion del propio chef qué viene a tu mesa a validar la atención y el sazón magnifico, el personal brutal en especial del mesero Victor, no terminaría de describir lo fascinado que nos fuimos siendo una familia grande de 11 personas nos atendieron super rápido y con tanta paciencia y elegancia que no podría describir. Regresaremos por el simple hecho de comer en MIRAMAR.
See moreArmando Alejand... B
(November 2024)
Muy ricos los postres y la bebida
Un exelente servicio la langosta estubo genial y muy rica mis felicitaciones para el chef , llegue en mi cumpleaños el 24 de noviembre y fue un manjar , todo exquisito y de excelente calidad , el servicio , es miy bueno, en cuanto s la atencion y la limpieza del l lugar
See moreClaudia R
(November 2024)
Excelente
El Restaurant Miramar , cuenta con una cocina exquisita y de primer nivel, el Chef , prepara una langosta deliciosa y con una buena presentación, los postres de igual forma , riquísimos y muy originales en especial el de Maracuya. Las bebidas de buena de calidad
See moreEdgar M
(October 2024)
Aniversario
Muy buena opción para salir de vacaciones, excelente atención y servicio desde nuestra llegada fue muy acogedora , hay muchos espectáculos para cada día de la semana y también actividades para toda la familia, muy recomendado si quieren tener unas vacaciones de lo mejor
See moreScenic08312037328
(October 2024)
Todo rico
Restaurante Miramar muy rico y la atención de julio perfecta. La parrillada llena perfecto, es más de lo que esperábamos Instalaciones limpias, variedad de entretenimiento y bebidas. El área de sensoria y el bar cantina muy ameno y excelente atención.
See moreLautaro M
(October 2024)
Petit chefs
LePetit Chef superó mis expectativas. Muy buena comida y atención. Grandes y abundantes platos servidos por su chef, muy conformes. LePetit Chef superó mis expectativas. Muy buena comida y atención. Grandes y abundantes platos servidos por su chef, muy conformes.
See moreTheTraveller
(September 2024)
Buena opción all inclusive Cancún
Estuvimos tres noches. Desde nuestra llegada nos pasaron a un mezzanine donde un host, Ignacio, nos hizo el check in y nos atendió de maravillas. También las chicas del área donde sirven café, panecillos, etc. son sumamente atentas. El hotel tiene cuartos clásicos, pero están muy limpios y cómodos. Hay un restaurante a la orilla de la playa donde durante el día se come muy rico. Hay, por ejemplo, tostadas de atún y otros platillos muy sabrosos. En la noche, es un restaurante con reservación. También el hotel tiene un mini club de playa con costo que vale la pena. Ventanas de oportunidad. Bares y sports clubs no abren todas las noches, entonces, no hay mucho para hacer si te quieres sentar en un lugar. Ahí está limitado. Los restaurantes de acceso sin reservación en el horario de la cena se saturan y hay que hacer fila y esperar. La calidad de las bebidas del all inclusive son de 6.5/10. Tiene ventanas de oportunidad para la mejora, pero me gustó mucho. He estado en muchos all inclusive de diferentes gama de precios, desde más luxury hasta más básicos, y creo que The Sens es una muy buena opción intermedia si uno se hospeda en Cancún. Lo recomiendo.
See moreNicole S
(August 2024)
Le petit chef
Estamos en el hotel gran oasis sens. Disfrutando unas vacaciones en familia. Disfrutamos una cena en vídeo mating en tercera dimensión en el restaurante Le petit chef, con 4 platillos deliciosos, y también celebrando cumpleaños al estilo de perro chef , atendidos por el señor Bartolomé y Víctor. Muy recomendado , deben de visitarlo !!
See moreFernando M
(July 2024)
La mejor experiencia en le petit chef
Nuestra mejor experiencia en the sens oasis palm. Celebramos el cumpleaños de mi hijo y decidimos en el restaurante le petit chef y nos encantó ver como el chefcito nos preparo en nuestro plato todos los alimentos. La comida deliciosa y las atenciones del sr victor y bartolome fueron excelentes, ellos hicieron nuestra noche de las mejores
See moreDaniMcGinley
(September 2024)
El mejor servicio en todo Cancún!
Gran destino para un viaje en familia y amigos! Si estás buscando un gran alojamiento en Cancún con tu familia y amigos The Sens es el lugar para ir! Gracias a todos los que hicieron nuestra estancia tan especial que su equipo es excepcional. Volveremos.
See moreEnrique G
(August 2024)
Tú rockeas
Fuimos 6 noches al hotel, De primera mano, los empleados donde mejor, desde el principio hasta el último, sus recomendaciones y consejos de una manera saludable No puedo recordar todos los nombres del personal, pero el equipo de ventas la señora que está por la mañana, nos ayuda mucho, el tipo del equipo de conserjes, ma men, sinceramente le pido mucho que haga que el cumpleaños de mi novia sea el mejor día, y gracias a él pasa, la señora es de la cajera la molesté mucho para conseguir propinas para los empleados de los restaurantes lo siento 🫣 Pero amo a todos Mis mejores saludos Enrique González 1317 22 - 28 de agosto
See moreBrian K
(August 2024)
Gran servicio, servidores muy atentos a nuestras necesidades y peticiones.
El servicio en los restaurantes era fenomenal. Angel era genial acomodar a nuestro grupo grande en una mesa para el desayuno cada mañana. El camarero en la playa era fantástico y haciendo nuestras peticiones de bebidas específicas. También fue muy agradable tener una cama privada en la playa.
See moreMiguel A
(August 2024)
Amazing paradise in Cancun!
This hotel never disappoint us, always is nice to return to the sens. Our suit was big and have a jacuzzi in the balcony that’s allow us to have a nice time during the sunset during we enjoyed a Champaign before dinner time. The housekeeping team did a great job decorating the suit with balloons as we were having a birthday celebration. The food in the outlet is outstanding with impecable profesional services. The staff knew about our special birthday celebration and make everything special for us. We were with friends who also were treated very well making special touches for them too. I highly recommend the sección where is the balinese bed they have a bar in this sección and the bartender and server on the beach club are amazing and on top of everything. Santiago was our server in the beach club this guy know about service and the bartender I don’t remember his name makes the best margaritas ever we had a lot of fun in the private pool they have on the beach club. Our server for breakfast Angel is the best he was waiting for us with mimosas every morning and the service was excellent thank you Angel! You mush try the sushi place it is a nice restaurant great cocktails And the sushi amazing ! Thank you so much Oasis sens for such an amazing hotel and make us feel like home ! I don’t want to forget about the beach the water is clear clean and refreshing ! We had a bless!! Thank you Mike from Vail Colorado !
See moreRosa P
(August 2024)
Love it!
Great experience! Fantastic amenities Love the rooms, restaurants and location! Staff super nice, specially housekeeping, servers. Kudos to Irene, victor, Ricardo/Richard & Angel from Miramar. The Coffee & You place is a must every morning to start your day and find your friends! Can’t wait to go back!
See moreStefan S
(August 2024)
Los Sens - lo hicimos de nuevo....:) !!!!
Otra gran estancia en el Sens Cancun. Celebramos un gran cumpleaños y nos divertimos mucho. La mayoría de nuestras habitaciones estaban en el piso 8 y 9 con una vista impresionante sobre el Caribe mexicano. Nuestro 915 estaba impecablemente limpio y teníamos un gran servicio de limpieza todos los días. Nos encantó el desayuno al aire libre en Miramar y Angel y Eva nuestros camareros eran súper estrellas. Akeru era muy agradable para el almuerzo y tiene un buen ambiente comiendo sushi en un ambiente casi privado. Richard, nuestro servidor hizo que todo pasara. Cenamos en Miramar – la Caja Blanca – que era una de mis favoritas - y Cocoa que era genial. Kudos al Sens Beach Club con el bar casi directamente en el océano. Las camas balinesas son imprescindibles. Margaritas súper deliciosas con jugo de limón fresco. Gracias a Irene, Santiago y Javier en el bar. Ya estamos planeando volver pronto. Gracias equipo Sens por toda su amabilidad, trabajo duro y grandes sonrisas. ¡Eres el mejor!
See moredodgeaaron04
(August 2024)
2nd Time, Amazing Experience!
This was our second time here and it was just as amazing as the first. Every staff member we interacted with was extremely kind and helpful. Our waiter on the beach, Santiago, made our experience even better by being so helpful and always making sure we were taken care of. Thank you to the Sens for making our vacation incredible, and we hope to be back in the future!
See morebetlhembekele1
(August 2024)
Fantastic Stay!
The hotel is absolutely beautiful and clean. The views were amazing, and the staff went above and beyond to make sure we were happy and comfortable. A special thank you to Angel and Eva for their kindness and impeccable service at breakfast every morning, and to Irene and Javier for their excellent service at the beach bar. We’ll definitely be coming back!
See moreMeander53992860238
(October 2024)
Amazing experience
The experience was entertaining and the food was amazing. Our waiter Bartolome made it even more memorable. It is an experience for all ages, young and old. I recommend this restaurant as a must try for everyone. It is something I have never experienced before.
See morePriscila S
(January 2022)
Vacation
We really enjoyed the beach and the pools as well. The staff is friendly. For the bars, I think they need to improve the liquor selection. They have a few restaurants that is adult only. Maki Taco has a great service- amazing food. Cristalle is amazing server. Lucy and Maria were amazing as well. La Palmas restaurant has delicious food and amazing staff. Moises is very attentive and polite. Hostess are very professional and very friendly. Estrella was very polite and professional. Great service.
See moreJeremy L
(January 2023)
Hervin
The resort was good and we had a blast but one thing that stuck out in our mind was Our bartender Hervin. He is somebody that would have us coming back again for another visit. He took care of us on the beach almost everyday and had a personal flair and touch with every guest. we really appreciated having him take care of us the whole trip. We would love to see the rooms updated but other than that the trip was very nice.
See moreMartin Jensen
(January 2023)
Overall nice stay…
I normally never write reviews, negative nor positive. But just wanted to post this one considering the many various posts. We booked the Grand Oasis Palm (Not the Oasis Palm) but on arrival was given a room at the Oasis Palm due to a bad smelling first room at the GOP. However on dealing with this the day after, Frontdesk Manager sorted it out and got us back to the right hotel. Yes, it’s a busy family hotel, but once you get to know the system after a day or two, it works nicely and you can get the most out of it. Friendly staff and nice pools, beaches, restaurant and bars, even when traveling with young kids. Deal with complaints on the day if needed - not after your stay, otherwise hotel cannot make up for it and slow down and adjust - it’s a holiday… We are still
See morermann5450
(January 2023)
Great Place for the price. Can’t complain.
Great place for the price we loved it. Foods fair and drinks are fair but as said for the price cant complain. Lots of options for food and drinks. Felt safe and overall clean. No issues or complaints.
See moreIrisJoseph
(February 2023)
Decent beachfront all-inclusive
Right on the beach, with lots of families, decent food, and all you could want from an all-inclusive. Strangely the taxi drivers at the hotel didn't know the name Sens, they found it easily enough via Google Maps, but it's better known by Oasis. We were upgraded to a spacious suite that had plentiful space and a spa in the bedroom - unfortunately the water flowing into it was pretty rank but I think that may be a Cancun thing. One day we had winds and heavy rain and leaks came in all over the hotel, I wondered if they weren't prepared for such weather. Our room was mostly fine but people with balconies got the worst leaks. I think the building may need some maintenance and from the outside it could do with some updating. Also the grating around the pool is missing in parts,
See moreJLP
(February 2023)
Best bang for your buck for food, service, and beach, but lacking in drink quality and entertainment.
Best bang for your buck when it comes to food and the beach. The buffet was actually really quite decent and servers were very attentive and pleasant. Especially Isai, who always went above and beyond and was very personable with everyone in our family. The fine-dining restaurant called Careyes my wife and I enjoyed was unbelievable. The all inclusive drinks are not all that amazing, however, with the exception of the cheap Mezcal, which, mixed with Fresca and rimmed with salt, made for a nice cocktail but yeah, you're not gonna be drinking Manhattans and hazy IPA's. Oh, and the water at the pools at both hotels are not heated which is alright on hotter days but not nice on cooler, windier days. The latin band was incredible but overall the entertainment wasn't out of
See moredonhen
(February 2023)
Better than expected
We have just returned from the hotel stayed in the Sens part, we are family of 4, 2 adults and kids age 5 & 10. We travelled from London. I was anxious to arrive after reading a lot of mixed reviews, so thought i would write my own, so sorry for long post but hopefully someone finds it helpful! We found the hotel on a whole to be nice, the lobby and entrance are very nice but the hotel is dated in parts but there was work being done to rest of hotel. We had room 1323 which had a balcony, the rooms are bit dated but clean, bathroom was big and lots of wardrobe space but I would have preferred no balcony as these rooms had the same view but were bigger. Pools - we found the water temp OK, cold when you first get in but bearable. My kids preferred the Sens pool and would go in
See moreLine D
(February 2023)
It gets better, once you understand!
Interesting! You get use to it. My favorite restaurants Careyes, The white Box & Makitacos. Actually, both Careyes and White Box are part of the best restaurants I ever ate to. However, kids are not accepted. Staff are very friendly and helpful. I suggest you rent a bed at Sa’an if you want to be confortable. Not too expensive, but worth it. Hotel a bit older but clean. What I didn’t like are the elevators line ups. Line ups at restaurants to make reservations. Not sufficient chairs at the beach. Still enjoyed my vacations.
See moregibson737
(March 2023)
A modern looking, clean hotel
A modern looking, clean hotel with updated amenities and hard working staff on a beautiful beach. There are a lot of activities / events to do, with some wonderful restaurants. Some very talented musicians, dancers, and entertainers every evening. I wouldn't necessary rate this as a five star hotel as there are several issues that keep it from being top of the line, such as front desk staff not knowing their rewards program (free extended checkout) and not quite trustworthy (he said he would give us a free upgrade to a suite which was only a standard room), and not explaining to new guests the room numbering system (on 2 occasions people tried to enter our room in the middle of night as they tried to access our room (1014) instead of 1014S. The hotel is quite loud - from
See morePauline G
(March 2023)
Very good resort
We were upgraded to a beautiful room with ocean view, balcony, top floor, hot tub…bed was comfortable, food in restaurants à la carte was outstanding, best I’ve had so far….Claudia Bustamante was very helpful, friendly and went out of her way to make us feel welcomed. Uziel, bartender on the 10th floor was very hospitable. Thank you to both. Shuttle from airport to hotel and smoking in non designated area was our only concern.
See moreTampaite
(March 2023)
4 day stay at The Sens
Family of four and booked a trip on Expedia(flight+hotel) We chose The Sens primarily since it was within our budget Overall budget = $5000 USD Flight+Hotel = $3000 USD Misc expenses like Entrance Fees, Toll Road Fees, Tips, Souvenirs etc = $2000 USD We stayed for 4 days at "The Sens" (Grand Oasis Cancun, The Pyramid are sister resorts) Of the 4 days, two days were spent for excursions so we weren't using the hotel facility say between 7am to 7pm. ***** Positives ***** - Hotel Location is on the other side of the hotel zone which was a plus for us since we could get on the 180D Toll Rd quickly - Limited parking on-site for rental cars but it was adequate since most of the guests had transportation - We stayed at the top level floor (book 4th floor or higher) and were
See moreDalorz S
(January 2023)
Very nice small Resort with small beach
Small Resort with a very small beach and swimming area but at least sargassum was no issue so could go in the water.. Right next to the ferry and channel that boats go through constantly. Didnt mind the boats- fun to wath.BUT the jetskis were extremely annoying & the fumes stunk ! The service was amazing best we have had in years. Especially Julio at the front desk- he went out of his way when we weren't happy with our room-it was right over air-conditioning units and was terrible loud.Moved us into #505 which is probably the best room in the whole resort! Had amazing ocean view and it's own huge terrace! Usually if ask to move you are just told nothing is available- but we were surprised from the desk they actually went above and beyond!! Food was good and had no problem
See moreBelinda L
(January 2023)
If you’re a foodie, you gotta visit
The White Box restaurant was freaking amazing. All the food was delicious. It was definitely my favorite and service was over the top. Nicholas served us most days and he’s second to none. Estrella was great. Other restaurants were delicious as well. Besides the rooms being a little outdated, i would recommend
See moreSaray C
(July 2022)
The bar by the grand oasis palm bar. I had the pleasure to meet many fantastic people like Enrique and Ramón
They made our experience one of a kind. Thank you guys for the best anniversary experience ever we enjoyed our stay. I also want to give out tour guides Marcos who made our time spectacular going to the ruins
See moreJaime Antonio Lopez Portillo
(May 2001)
Excelente
Le Petit Chef la pasamos increíble, el servicio súper bien de Victor Zambrano y Alejandro Góngora, un ambiente muy acogedor, la experiencia vale la pena y el costo no se diga.
See moreKaren G
(May 2001)
Le Petit Chef
Nos quedamos en el hotel Oasis Palm y tienen el restaurante Le Petit Chef ♥️... las porciones enormes y el sabor delicioso! Súper recomendable!
See moreEdgar A
(January 2024)
Experiencia Inigualable en el Hotel Sens Cancún
Mi estancia en el Hotel Sens Cancún fue simplemente espectacular... ¡Gracias Hotel Sens Cancún por un servicio de primera clase!
See morepatitoblue
(January 2024)
Petit chef NO incluido, hotel limpio, variedad de restaurantes, mar tranquilo y arena blanca y suave
Nos encanto the sens, sin dudar volveríamos... Mucha variedad de restaurantes, shows excelentes.
Explore664312
(January 2024)
Buen lugar para vacacionar con niños
El hotel es bonito, no hay tantas amenidades pero las habitaciones son muy cómodas, la comida está buena y la atención al cliente es excelente. Muy recomendado para ir con niños.
See moreNelson R
(February 2024)
Excellent birthday
Loved petit chef. We went for birthday celebration and it was fantastic. The video was amazing and our 10 year old loved it. We were attended by Victor and Bartholome and they were excellent. Dessert was delicious and ribeye was also the best.
See moreSandy P
(April 2024)
Wonderful
Le petit chef was really good and nice too!! It was wonderful and beautiful to enjoy!! It was nice and really enjoyed the chef too, they were very nice and wonderful!! The food was good and delicious! We enjoyed the food so much and really liked it!! Definitely we will come back!!
See moregooberScarborough_ON
(December 2023)
great week in Cancun
Check-in Process: We travelled from Canada, and booked a basic room through Sunwing Vacations (8th floor - view of the highway, not Ocean View), and didn’t pay for any upgraded package. We were pleasantly surprised when checking in. We were led past the main Check-in Desk on the ground floor, and we were taken to a 2nd floor lounge for check-in. We were given champagne and pastries, and were seated in very comfortable chairs for the check-in process. Initially we were worried that we were being given a timeshare/vacation club sales pitch. On previous Caribbean vacations, we would check-in at the main Check-in desk, and would be standing during the whole process. We’re not used to this type of VIP service during check-in for a basic room. The Grand Oasis Palm resort is next door. We were able to use the facilities of both resorts (restaurants, bars, beach, coffee shops) for free. Moving between the 2 resorts is quick, there are no trolleys/buses for this. You can walk indoors between the resorts (through the Spa area), or walk along the beach between the 2 resorts. Going indoors is handy when it’s raining, and you’re going for dinner in your nice evening attire to a restaurant in the other resort. Room: Very clean, no insects. I’ve read reviews on Trip Advisor where people complained about cockroaches, ants, etc in the rooms. But we saw not a single insect during the 7 days. Fridge is refilled regularly with bottled water, Coke, beer. Hot water worked fine, never a problem with water temperature or pressure. Air conditioning worked fine. Only negative in the room was the balcony door was very hard to slide open. You had to use a lot of muscle to open that door. I was the door-opener the whole week, my wife couldn’t open it. There is a micro-chip embedded on the wristband that opened the room door. Very handy, no need to carry a room card for this. Coffee shop: They served the fancy coffee like espresso, americano, latte, etc. Also served gelato. The Oasis Palm next door also had a coffee shop, but that one didn’t serve gelato also. Shout out to Fernanda in the coffee shop in the Sens lobby. Great service with a smile. Dinner Reservations: We never had a problem with dinner reservations at a-la-cartes. Previous reviewers talked about lining up at 3pm to make reservations, and standing in line for 30 minutes. This was not my experience. The most I had to wait in line was 12 minutes. And reservations can be made starting at 8am, not 3pm. Go to Concierge desk, near Check-in desk. There are usually 2 Concierges on duty all the time. They will make dinner reservations for the next day.
See moreFionainmexico
(January 2024)
Lovely experience
Le Petit Chef was a lovely experience. I wasn't expecting to enjoy it as much as I did, but it was really worth it. The staff, Victor and Alejandro, were very friendly and attentive. The food was delicious and the animation was fun. A great evening overall.
See moreNelson R
(February 2024)
Excellent birthday
Loved petit chef. We went for birthday celebration and it was fantastic. The video was amazing and our 10 year old loved it. We were attended by Victor and Bartholome and they were excellent. Dessert was delicious and ribeye was also the best.
See moreChase_Travels2020
(March 2024)
Amazing experience
Absolutely amazing experience! Le Petit Chef was fantastic, with great food and a unique presentation. Victor and Alejandro made the night unforgettable. Definitely a must-visit!
See moreMario C
(May 2023)
Me la pasé increíble
Una experiencia inolvidable, todo muy excelente, el servicio muy bien, todo muy lindo, la vista al mar muy linda, empleados amables, nos atendieron de lo mejor, sin ninguna queja, todo muy excelente, servicio muy bien
See moreAntonio
(May 2023)
Nos gustó mucho el hotel
Para empezar estuvo todo bien, pero si fue alfo tardado la recepción, sin embargo nos dieron acceso a las instalaciones, bien ahí, decidimos recorrer la playa del hotel y esta muy linda, muy limpias después comimos en algunos restaurantes, pero visitamos un restaurante qué nos recomendaron qué es café del mar para la cena, la comida está riquísima, de entrada nos atendieron muy bien, el lugar tiene buena vista al mar y de sus platillos ni que decir, la atención de los meseros es simplemente muy atentos, mi esposa y yo regresamos una ocasión más y el servicio el mismo, suoer, queremos darle las gracias a Luis, isaias Julio Ruby Julio balan, Miguel por el excelente servicio qué nos brindaron estando ahí. De verdad que si vivirán este hotel no olvide ir a cenar a café del mar,
See moreAna Maria Q
(May 2023)
Muy conforme
El sensoria Pool Lounge muy bien atendido por Karina y Javier. No olviden reservar su espacio se los recomiendo es un lugar solo para adultos peri vale la atención de los chicos omuy amable y acogedores
See moreArelia P
(May 2023)
The sens en familia lo recomiendo
El hotel familiar, comodo, habitaciones espaciosas, alberca grande se calienta rapido con el sol, el show de Michael Jackon muy muy bieno lo recomiendo en general y la mejor atencion de Victor del restaurante Cocoa super atento y deliciosa comida del mar, Los Agaves deli tambien, el capitan Hook super espectaculo y muy grata experiencia en familia y lo mejor sus aguas tranquilas del mar ideal para ir con niños
See moreDomingo L
(May 2023)
Recomendable
Excelente servicio del hotel y meseros atentos, gran servicio ofrecido por el mesero Oscar González. Variedad de actividades divertidas, recomendable la actividad en el barco pirata. Gran ambiente familiar.
See moreGustavo S
(May 2023)
Muy bueno pero puede ser mucho mejor!!
Para personas adultos mayores que disfrutamos de la comodidad que ofrecen los resorts todo incluido como The Sens Cancún, encontrarán la mejor oferta de restaurantes a la carta en el White Box, Careyes, Sakura y Cafe del Mar. Exquisita presentación de los platos y calidad, con un excelente servicio donde se destacan Jesus Lázaro Romero y Alejandro Santiago por su amabilidad y atención. El hotel tiene importantes oportunidades de mejora en sus instalaciones pero su Director, Gabriel Torre, es conciente de las mismas y está siempre dispuesto a solucionar los inconvenientes que pueda encontrar el huesped y construir sobre la excelente oferta gastronómica con que cuentan.
See moreLorena B
(May 2023)
Festejo de Cumpleaños
Buenas instalaciones, comida deliciosa , solo es incomodo tener que formarnos para todo. El restaurante Café del Mar es de lujo y delicioso , la atención muy personalizada departe de Julio B., Julio R y Luis gracias por la atención y la delicadeza para nosotros .
See morePaulina D
(May 2023)
Servicio y buena actitud
Nos hospedamos en el grand oasis palm que esta ubicado a lado del sens, pero estuvimos mas en la playa de sens ya que estaba menos concurrida y estaba mas tranquila. Nos encanto el trato de karina en las camas a la orilla de la playa, bebidas y comida deliciosa!
See moreKARLA E
(May 2023)
Gran Oasis Palm, Bite
La comida muy rica, presentaciones muy agradables a la vista y de sabor 👌🏼👌🏼👌🏼👌🏼👌🏼, la atención de meseros excelente en particular Óscar Gonzalez del Bite. Clima agradable dentro de los restaurante. Recomiendo preguntar por la forma de preparación y la cantidad
See moreDiana G
(May 2023)
Excelente servicio
Playas limpias, hotel bonito y limpio, hay muchos restaurantes, la albercas está muy amplia y limpia, todos son muy atentos, siempre resuelven sus dudas, todo está señalizado para que no te pierdas, las bebidas del bar están ricas y atienden rápido, nos atendieron los sr. Raúl Salgado e Hugo Quijano en el restaurante café del mar, fueron muy atentos y amables.
See moreRafael enrique B
(May 2023)
Excelencia.
Muy buena atencion del mesero RAFAEL POOL. bueba actitud, calidad de servicio. Muy atento. En el restaurante LE BUFFET. Y Las instalaciones muy bien el hotel muy recomendable. Y regresare pronto. Tambie qgradezco a LAURA lopez..las playas hermosas. Y limpias.
See moreSergio L
(May 2023)
Experiencia
Estuve hospedado con mi familia en los últimos días de mayo es un excelente lugar fui al lugar la cantina que esta dentro del hotel y me encanto el trato del joven uziel nos atendió de excelente manera
See moreOmar M
(May 2023)
Vacaciones
El hotel muy bonito y sus empleados muy amables desde que entre a las instalaciones me trataron de la mejor manera. Quiero hacer énfasis sobre el restaurante de comida internacional Le Petit Chef por su grandiosa comida, súper recomendable el salmón con finas hierbas. Agradecimiento infinito a todo el equipo Juan, Alejandro, Francisco, Bartolomé y el chef Cesar. Súper Recomendable
See moreJESSICA J
(May 2023)
Excelente servicio
Excelente atención y servicio en el restaurante lee bufet, Mario Merino, muy amable , atento y dispuesto a servir, paciente y excelente actitud. Él área de niños la remodelaron y quedó súper bonita y divertida para los niños. Muy segura con las cámaras y el protocolo, excelente.
See morericardo c
(May 2023)
Vacaciones en familia
Excelente atención y muy buenas instalaciones , en cuanto a restaurantes le petit chef algo fantástico no solo por el sabor en cada uno de los platillos servidos , una experiencia recomendable 100% lo volvería a vivir . Juan Alejandro Francisco Cesar Excelente labor , hicieron que todo valiera la pena
See moreSinead V
(May 2023)
LA MEJOR EXPERIENCIA
TODO EXCELLENT!!!! Juan, Alejandro, Francisco y cesar excelente atención !!!!! La mejor experiencia culinaria y nueva Hotel en muy buenas instalaciones y buenos accesos a todos los lugares ! Recomendado 100%
See moreJackelinne G
(May 2023)
El Dj es súper recomendado deberían de ponerlo más tiempo
Me hospedé en el hotel the send by oasis el día 31/05/2023, disfruté mucho de mi estancia pero lo recomiendo mucho, está el Dj de 11:00pm a 1:00am y su ambiente es súper recomendado. 10/10 Deberían de ponerlo más horas para que todos los que los gusta bailar lo disfrutemos más .
See moreValentina C
(May 2023)
Excelente vacaciones en OASIS
Me gusto el restaurante la pileta la primera ves que vengo y me atendieron 10 puntos excelente la playa preciosa y la vivienda excelente 100 porciento recomendado para las personas que vengan a cancin en un futuro
See moreDiego M
(May 2023)
Muy recomendable el Oasis
Excelente servicio en el hotel y restaurantes, muy buena atención de Fco. Chuc, Rony y capitana Dulce. Playa muy tranquila, recomendada para los niños y para toda la familia. Habitaciones muy amplias y muy buen servico ala habitación.
See moreEstefania S
(May 2023)
Excelentes Vacaciones :)
Nos gustó todo, es muy bonito :) la atención en los restaurantes es excepcional, los caballeros Francisco Chuc y Rony fue grandiosa. Están un poco mal organizadas las actividades pero las instalaciones están bien.
See moreCuriosity735058
(May 2023)
Espectacular la pileta y restoran le buffet de oasis palm
Excelente la atención de los mozos en el restoran le buffet. Son muy serviciales. La atención de Francisco Chuc muy buena! Comida variada y fresca. La pileta que tienen, de distintos niveles de profundidad es genial para disfrutar toda la flia. La barra dentro de la pileta es sublime!
See moreYasil J
(May 2023)
Mis vacaciones en cancun
Excelente servicio y trato de personal lo que más me gusto fue mi experiencia vivida en el área de la cantina junto a Manuel Javier Excelente bebidas preparadas y buena información dada el restaurante que más me gustó fue el de cocoa mariscos y carne
See moreEdgar Rafael R
(January 2023)
Estancia en el hotel
Las instalaciones son grandes, cómodas, bonitas y elegantes, con habitaciones cómodas, bien equipadas, con una buena atención Las playas son limpias y tranquilas Los restaurantes tienen buena comida, variada y con una atención excelente, reconociendo el servicio de Milca, del restaurante Le Buffet.
See moreRobert L
(May 2023)
Trip to Hotel Sens.
The mattress was a little soft. I sunk down and hard to get out. Rafael Pool Mesero de Buffet was an excellent waiter along with Ana that worked in the Buffet We enjoyed our stay. Will definitely come back.
See moreG K
(May 2023)
Bright CLEAN Warm
EXCELLENT Service from A-Z The hotel was spotless thanks to people like Kena the lobby window washer who warmly greeted me daily and attention to detail in cleaning. Most beachfront hotels are littered with sand and grime but the Sens was a jewel.
See moreKevin H
(May 2023)
Kid friendly and all around great experience
My trip here to Cancun has been nothing short of wonderful. Although we went as a couple only there were plenty of kid friendly accommodations. There was food available at all times and variety was all over the map. Ramen, italian, mexican and available from 630am until about 2 am. With so many choices to choose from as far as cooling down at the pools and beach we found great people who attended us as well. 2 people really stood out with me and one of them was Eduin who catered to the kayak activities and gaming room. His personality stood out and was enthusiastic about catering to us on the activities he was assigned. Our package was all inclusive and the one guy who stood out to us was Manuel Javier; a bartender who took our orders and made them the correct way. I actually
See moreBlanca G
(May 2023)
Great Beach Vibe !!
Llegamos a este hermoso hotel donde tiene una vista increíble al mar las albercas están enormes y muy agradables y el area we loved the hotel and we were so happy to visit Manuel Clemente and Paulette y Arturo Lopez were best people at the bar they were the best service abs we had a birthday party here they were the best please ask for them if you come by give them a high five if you want to make a new friend
See moreExplore44813958304
(May 2023)
Beauty & Service - Great Experiences!
The Sens was an amazing experience! The check-in process was quick and easy as well as the check-out. We LOVED the VIP Lounge Lounge Area, the staff was so attentive and knew all of our orders by the end of our stay. I have to give the biggest shout-out to Valentina - she is truly the best! She makes sure everything is perfect every time we stay at an Oasis Property. I have stayed at many Hotels in the Hotel Zone and this is one of the best!
See moreStefan S
(May 2023)
Every time we go - It gets Better and Better !!!
We were staying at The Sens Cancun with some friends for four nights and we had a blast at the Adult Only Sian Kaan section. The rooms on the ninth and tenth floor are amazing with even better views. The bar on the 10th floor is a nice after dinner spot and we ended our evenings mostly there. We stayed at this hotel already several times because the service and proximity to the beach is second to none. This time to our big surprise - all the adult restaurants got an update or are New! Kudos to the team at Careyes – the food is so delicious. The White Box is just great for breakfast and so relaxing with its outside seating. The new Café del Mar offers a great new style and menu. If you have the opportunity - try Sakura and the dinner show. What an experience. We had a beach bed
See moreBrian K
(May 2023)
Relaxing beach experience
The Siam Kaan, the adult area, was very nice and the new pool was excellent. The bar on the beach was great. It was great to be able to reserve a bed on the beach for the day. The upgraded adult floors are very well done with great views, and a nice bar for sunset.
See morejacob p
(May 2023)
All inclusive
I came here for my 25th birthday and it was absolutely amazing. The staff was super friendly, they do not speak much English but that’s okay! The drinks are 10/10 and the food is good! Definitely recommend coming here for any type of trip!
See moreMarcia C
(May 2023)
AWSOME!
I had an AWSOME experience! Great customer service especially from Rafael Pool, Joshua, Emmanuel, Emilio, and Daniel. They made me feel welcome like a part of the family! The food was wonder from Le Buffet. and I would highly recommend this resort so much that I'm already planning to return next year with my family! 😊
See moreAna P
(May 2023)
Awesome vacation
I use the spa sensoria and I absolutely love it!!!the lady who gave me a massage just when above and beyond!!!!!super professional!!!!going home felling like a new person!!!thank you Arely🙏🏽❤️best vacation ever!!!
See moreAdevair R
(May 2023)
Pool bar and Restaurant
We were super well served by Ramon, Oman and all the pool waiters in a spectacular way and by Rafael and the team in the restaurant Ramon, David are super friendly and attentive. We hope to be back soon, but getting into the room took a while
See moreRosa María A
(May 2023)
Excelente experiencia
Excelente experiencia, nos encanto todo , la comida muy sabrosa en el Restaurante Le buffet la atencion del mesero Miguel Diaz excelente muy atento , servicial de lo mejor , el paseo del barco pirata muy bonito para toda la familia , la limpieza excelente , sin duda alguna volveremos a regresar , es nuestra segunda visita
See moreRoberto Edmunds
(May 2023)
Highly recommended at The Sens
Particularly appreciated the smooth efficient and private check in. Excellent concierge services provided by Javier. Beautiful and scenic location. Comfortable and well appointed room. Delicious and well catered to in Cafe del Mar by the host Luis and the chef, also named Luis! Thank you both for a memorable dinner with soft ambiance . The White was the best for breakfast and lunch. A thoroughly enjoyed visit to Senses!
See moreCruiser27595797252
(May 2023)
Perfect service
Great service from Uziel great service he was very helpful and kind fast service very polite he was very busy and it was very hot and still had patients for everyone there he was even serving restaurant and was fast and accurate was very busy and still was very kind
See moreJeanette W
(May 2023)
The best holiday in the most perfect setting
Had the best time staying at this hotel, we had a lovely ocean view room which was nice and spacious with really good aircon! The staff in this hotel are so nice, literally nothing is too much trouble for them and they really go out of their way to make sure you have the best experience. UZIEL was AMAZING, he was super friendly, really knowledgeable and so good with my children! He is definitely a great asset to t he hotel. Others that deserve a mention are Emilio, Emmanuel, Laura, Reuben and Mario who were all fab too!
See morePui S
(May 2023)
Must dine
Dined in the Sukura restaurant where we were entertained by multiple shows and the food was fantastic, presentation was excellent and the food was delicious. Special mention to Alejandro Santiago, Jesus Lazaro & Capitan Evelyn for being gracious hosts and making our dining experience memorable.
See moremiguel e
(January 2023)
Buen servicio de isai y gabriel
Buena atención de parte del mesero isai y gabriel buen lugar para comer le buffet (en cuestion de de la comida si falta variedad por los que vamos por vastantes dias)también en el lugar dos lunas buenas pizzas y pastas y buen lugar para la familia volvería a repetir mis vacaciones
See moreRene G
(January 2023)
Servicio Concierce
Excelente recibimiento, trato y atención por parte de la Concierce Alexa Rangel, al ser Socios nosotros el personal telefónico de Reservaciones no quisieron darnos el beneficio de cambiarnos a Habitación familiar y al llegar al Hotel nos ayudó la Concierce Alexa Rangel
See moreAndres A
(January 2023)
Buen lugar para ir en familia
Buen lugar para ir en familia, tienes acceso al barco pirata es un show corto pero divertido si no quieres pagar el completo, lo negativo mi hija de 17 no pudo entrar a algunos restaurantes por ser menor pero si la cobraron como adulta
See moreMAXIMILIANO O
(January 2023)
Excelente hospitalidad
Excelente servicio del hotel en general, pero sobre todo destacar la atención del bar isla mujeres , en especial la de los señores Alejandro rendon y Felipe Hernández , muy amables , el servicio de bar exquisito , 10 de 10 , visitando desde chileeeeee!!!
See moreExplorer17767450527
(May 2023)
Excelente servicio
Excelente hotel, excelente el servicio de todas las personas que laboran en el lugar, destaca la atención de Victoria Velázquez Martínez del restaurante Le Bufett El único detalle malo del hotel es que no tiene estacionamiento suficiente , tuve que dejar el carro en otro lugar
See moreVanessa R
(May 2023)
BEBIDAS EN EL ÁREA DE ADULTOS DE 10! SERVICIO PREMIUM
Me gusta mucho su playa, el sushi es increíble, la atención de la barra por parte de Jair Sandoval fue estupenda, esa margarita con yerbabuena la pedire por siempre, las habitaciones cómodas, si sugiero que el buffet sea más cuidado y abundante
See moreghponte14
(August 2024)
Amazing Experience at Sens!
Our stay at Sens Cancun was phenomenal! The staff made us feel so welcome, and the amenities were incredible. Special thanks to Santiago for his wonderful service at the beach and to Richard for making our dining experiences unforgettable. The sushi at Akeru was outstanding, and the drinks at the Sens Beach Club were top-notch. Highly recommend the margaritas! We can’t wait to visit again!
See moreAnayely Pimentel
(January 2024)
Súper consentidos!
Me sentí muy apapachada y consentida en todos los sentidos, todos fueron muy amables y nos hicieron sentir como en casa, especialmente en el Restaurant Miramar, Rosendo, Laura, Eric, desde los desayunos, comidas y cena, muy rica la comida y la atención ni se diga, de verdad gracias por hacernos sentir queridos!
See moreSunshine42514063832
(January 2024)
Excelente servicio y sabor
Les recomiendo ampliamente comer en el restaurante miramar ejemplar su comida, la reservacion para la cena simplemente magnífica, su langosta exquisita su aguachile del chef luis" unico" la atencion del propio chef qué viene a tu mesa a validar la atención y el sazón magnifico, el personal brutal en especial del mesero Victor, no terminaría de describir lo fascinado que nos fuimos siendo una familia grande de 11 personas nos atendieron super rápido y con tanta paciencia y elegancia que no podría describir. Regresaremos por el simple hecho de comer en MIRAMAR.
See moreArmando Alejand... B
(November 2024)
Muy ricos los postres y la bebida
Un exelente servicio la langosta estubo genial y muy rica mis felicitaciones para el chef , llegue en mi cumpleaños el 24 de noviembre y fue un manjar , todo exquisito y de excelente calidad , el servicio , es miy bueno, en cuanto s la atencion y la limpieza del l lugar
See moreClaudia R
(November 2024)
Excelente
El Restaurant Miramar , cuenta con una cocina exquisita y de primer nivel, el Chef , prepara una langosta deliciosa y con una buena presentación, los postres de igual forma , riquísimos y muy originales en especial el de Maracuya. Las bebidas de buena de calidad
See moreEdgar M
(October 2024)
Aniversario
Muy buena opción para salir de vacaciones, excelente atención y servicio desde nuestra llegada fue muy acogedora , hay muchos espectáculos para cada día de la semana y también actividades para toda la familia, muy recomendado si quieren tener unas vacaciones de lo mejor
See moreScenic08312037328
(October 2024)
Todo rico
Restaurante Miramar muy rico y la atención de julio perfecta. La parrillada llena perfecto, es más de lo que esperábamos Instalaciones limpias, variedad de entretenimiento y bebidas. El área de sensoria y el bar cantina muy ameno y excelente atención.
See moreLautaro M
(October 2024)
Petit chefs
LePetit Chef superó mis expectativas. Muy buena comida y atención. Grandes y abundantes platos servidos por su chef, muy conformes. LePetit Chef superó mis expectativas. Muy buena comida y atención. Grandes y abundantes platos servidos por su chef, muy conformes.
See moreTheTraveller
(September 2024)
Buena opción all inclusive Cancún
Estuvimos tres noches. Desde nuestra llegada nos pasaron a un mezzanine donde un host, Ignacio, nos hizo el check in y nos atendió de maravillas. También las chicas del área donde sirven café, panecillos, etc. son sumamente atentas. El hotel tiene cuartos clásicos, pero están muy limpios y cómodos. Hay un restaurante a la orilla de la playa donde durante el día se come muy rico. Hay, por ejemplo, tostadas de atún y otros platillos muy sabrosos. En la noche, es un restaurante con reservación. También el hotel tiene un mini club de playa con costo que vale la pena. Ventanas de oportunidad. Bares y sports clubs no abren todas las noches, entonces, no hay mucho para hacer si te quieres sentar en un lugar. Ahí está limitado. Los restaurantes de acceso sin reservación en el horario de la cena se saturan y hay que hacer fila y esperar. La calidad de las bebidas del all inclusive son de 6.5/10. Tiene ventanas de oportunidad para la mejora, pero me gustó mucho. He estado en muchos all inclusive de diferentes gama de precios, desde más luxury hasta más básicos, y creo que The Sens es una muy buena opción intermedia si uno se hospeda en Cancún. Lo recomiendo.
See moreNicole S
(August 2024)
Le petit chef
Estamos en el hotel gran oasis sens. Disfrutando unas vacaciones en familia. Disfrutamos una cena en vídeo mating en tercera dimensión en el restaurante Le petit chef, con 4 platillos deliciosos, y también celebrando cumpleaños al estilo de perro chef , atendidos por el señor Bartolomé y Víctor. Muy recomendado , deben de visitarlo !!
See moreFernando M
(July 2024)
La mejor experiencia en le petit chef
Nuestra mejor experiencia en the sens oasis palm. Celebramos el cumpleaños de mi hijo y decidimos en el restaurante le petit chef y nos encantó ver como el chefcito nos preparo en nuestro plato todos los alimentos. La comida deliciosa y las atenciones del sr victor y bartolome fueron excelentes, ellos hicieron nuestra noche de las mejores
See moreDaniMcGinley
(September 2024)
El mejor servicio en todo Cancún!
Gran destino para un viaje en familia y amigos! Si estás buscando un gran alojamiento en Cancún con tu familia y amigos The Sens es el lugar para ir! Gracias a todos los que hicieron nuestra estancia tan especial que su equipo es excepcional. Volveremos.
See moreEnrique G
(August 2024)
Tú rockeas
Fuimos 6 noches al hotel, De primera mano, los empleados donde mejor, desde el principio hasta el último, sus recomendaciones y consejos de una manera saludable No puedo recordar todos los nombres del personal, pero el equipo de ventas la señora que está por la mañana, nos ayuda mucho, el tipo del equipo de conserjes, ma men, sinceramente le pido mucho que haga que el cumpleaños de mi novia sea el mejor día, y gracias a él pasa, la señora es de la cajera la molesté mucho para conseguir propinas para los empleados de los restaurantes lo siento 🫣 Pero amo a todos Mis mejores saludos Enrique González 1317 22 - 28 de agosto
See moreBrian K
(August 2024)
Gran servicio, servidores muy atentos a nuestras necesidades y peticiones.
El servicio en los restaurantes era fenomenal. Angel era genial acomodar a nuestro grupo grande en una mesa para el desayuno cada mañana. El camarero en la playa era fantástico y haciendo nuestras peticiones de bebidas específicas. También fue muy agradable tener una cama privada en la playa.
See moreMiguel A
(August 2024)
Amazing paradise in Cancun!
This hotel never disappoint us, always is nice to return to the sens. Our suit was big and have a jacuzzi in the balcony that’s allow us to have a nice time during the sunset during we enjoyed a Champaign before dinner time. The housekeeping team did a great job decorating the suit with balloons as we were having a birthday celebration. The food in the outlet is outstanding with impecable profesional services. The staff knew about our special birthday celebration and make everything special for us. We were with friends who also were treated very well making special touches for them too. I highly recommend the sección where is the balinese bed they have a bar in this sección and the bartender and server on the beach club are amazing and on top of everything. Santiago was our server in the beach club this guy know about service and the bartender I don’t remember his name makes the best margaritas ever we had a lot of fun in the private pool they have on the beach club. Our server for breakfast Angel is the best he was waiting for us with mimosas every morning and the service was excellent thank you Angel! You mush try the sushi place it is a nice restaurant great cocktails And the sushi amazing ! Thank you so much Oasis sens for such an amazing hotel and make us feel like home ! I don’t want to forget about the beach the water is clear clean and refreshing ! We had a bless!! Thank you Mike from Vail Colorado !
See moreRosa P
(August 2024)
Love it!
Great experience! Fantastic amenities Love the rooms, restaurants and location! Staff super nice, specially housekeeping, servers. Kudos to Irene, victor, Ricardo/Richard & Angel from Miramar. The Coffee & You place is a must every morning to start your day and find your friends! Can’t wait to go back!
See moreStefan S
(August 2024)
Los Sens - lo hicimos de nuevo....:) !!!!
Otra gran estancia en el Sens Cancun. Celebramos un gran cumpleaños y nos divertimos mucho. La mayoría de nuestras habitaciones estaban en el piso 8 y 9 con una vista impresionante sobre el Caribe mexicano. Nuestro 915 estaba impecablemente limpio y teníamos un gran servicio de limpieza todos los días. Nos encantó el desayuno al aire libre en Miramar y Angel y Eva nuestros camareros eran súper estrellas. Akeru era muy agradable para el almuerzo y tiene un buen ambiente comiendo sushi en un ambiente casi privado. Richard, nuestro servidor hizo que todo pasara. Cenamos en Miramar – la Caja Blanca – que era una de mis favoritas - y Cocoa que era genial. Kudos al Sens Beach Club con el bar casi directamente en el océano. Las camas balinesas son imprescindibles. Margaritas súper deliciosas con jugo de limón fresco. Gracias a Irene, Santiago y Javier en el bar. Ya estamos planeando volver pronto. Gracias equipo Sens por toda su amabilidad, trabajo duro y grandes sonrisas. ¡Eres el mejor!
See moredodgeaaron04
(August 2024)
2nd Time, Amazing Experience!
This was our second time here and it was just as amazing as the first. Every staff member we interacted with was extremely kind and helpful. Our waiter on the beach, Santiago, made our experience even better by being so helpful and always making sure we were taken care of. Thank you to the Sens for making our vacation incredible, and we hope to be back in the future!
See morebetlhembekele1
(August 2024)
Fantastic Stay!
The hotel is absolutely beautiful and clean. The views were amazing, and the staff went above and beyond to make sure we were happy and comfortable. A special thank you to Angel and Eva for their kindness and impeccable service at breakfast every morning, and to Irene and Javier for their excellent service at the beach bar. We’ll definitely be coming back!
See moreMeander53992860238
(October 2024)
Amazing experience
The experience was entertaining and the food was amazing. Our waiter Bartolome made it even more memorable. It is an experience for all ages, young and old. I recommend this restaurant as a must try for everyone. It is something I have never experienced before.
See morePriscila S
(January 2022)
Vacation
We really enjoyed the beach and the pools as well. The staff is friendly. For the bars, I think they need to improve the liquor selection. They have a few restaurants that is adult only. Maki Taco has a great service- amazing food. Cristalle is amazing server. Lucy and Maria were amazing as well. La Palmas restaurant has delicious food and amazing staff. Moises is very attentive and polite. Hostess are very professional and very friendly. Estrella was very polite and professional. Great service.
See moreJeremy L
(January 2023)
Hervin
The resort was good and we had a blast but one thing that stuck out in our mind was Our bartender Hervin. He is somebody that would have us coming back again for another visit. He took care of us on the beach almost everyday and had a personal flair and touch with every guest. we really appreciated having him take care of us the whole trip. We would love to see the rooms updated but other than that the trip was very nice.
See moreMartin Jensen
(January 2023)
Overall nice stay…
I normally never write reviews, negative nor positive. But just wanted to post this one considering the many various posts. We booked the Grand Oasis Palm (Not the Oasis Palm) but on arrival was given a room at the Oasis Palm due to a bad smelling first room at the GOP. However on dealing with this the day after, Frontdesk Manager sorted it out and got us back to the right hotel. Yes, it’s a busy family hotel, but once you get to know the system after a day or two, it works nicely and you can get the most out of it. Friendly staff and nice pools, beaches, restaurant and bars, even when traveling with young kids. Deal with complaints on the day if needed - not after your stay, otherwise hotel cannot make up for it and slow down and adjust - it’s a holiday… We are still
See morermann5450
(January 2023)
Great Place for the price. Can’t complain.
Great place for the price we loved it. Foods fair and drinks are fair but as said for the price cant complain. Lots of options for food and drinks. Felt safe and overall clean. No issues or complaints.
See moreIrisJoseph
(February 2023)
Decent beachfront all-inclusive
Right on the beach, with lots of families, decent food, and all you could want from an all-inclusive. Strangely the taxi drivers at the hotel didn't know the name Sens, they found it easily enough via Google Maps, but it's better known by Oasis. We were upgraded to a spacious suite that had plentiful space and a spa in the bedroom - unfortunately the water flowing into it was pretty rank but I think that may be a Cancun thing. One day we had winds and heavy rain and leaks came in all over the hotel, I wondered if they weren't prepared for such weather. Our room was mostly fine but people with balconies got the worst leaks. I think the building may need some maintenance and from the outside it could do with some updating. Also the grating around the pool is missing in parts,
See moreJLP
(February 2023)
Best bang for your buck for food, service, and beach, but lacking in drink quality and entertainment.
Best bang for your buck when it comes to food and the beach. The buffet was actually really quite decent and servers were very attentive and pleasant. Especially Isai, who always went above and beyond and was very personable with everyone in our family. The fine-dining restaurant called Careyes my wife and I enjoyed was unbelievable. The all inclusive drinks are not all that amazing, however, with the exception of the cheap Mezcal, which, mixed with Fresca and rimmed with salt, made for a nice cocktail but yeah, you're not gonna be drinking Manhattans and hazy IPA's. Oh, and the water at the pools at both hotels are not heated which is alright on hotter days but not nice on cooler, windier days. The latin band was incredible but overall the entertainment wasn't out of
See moredonhen
(February 2023)
Better than expected
We have just returned from the hotel stayed in the Sens part, we are family of 4, 2 adults and kids age 5 & 10. We travelled from London. I was anxious to arrive after reading a lot of mixed reviews, so thought i would write my own, so sorry for long post but hopefully someone finds it helpful! We found the hotel on a whole to be nice, the lobby and entrance are very nice but the hotel is dated in parts but there was work being done to rest of hotel. We had room 1323 which had a balcony, the rooms are bit dated but clean, bathroom was big and lots of wardrobe space but I would have preferred no balcony as these rooms had the same view but were bigger. Pools - we found the water temp OK, cold when you first get in but bearable. My kids preferred the Sens pool and would go in
See moreLine D
(February 2023)
It gets better, once you understand!
Interesting! You get use to it. My favorite restaurants Careyes, The white Box & Makitacos. Actually, both Careyes and White Box are part of the best restaurants I ever ate to. However, kids are not accepted. Staff are very friendly and helpful. I suggest you rent a bed at Sa’an if you want to be confortable. Not too expensive, but worth it. Hotel a bit older but clean. What I didn’t like are the elevators line ups. Line ups at restaurants to make reservations. Not sufficient chairs at the beach. Still enjoyed my vacations.
See moregibson737
(March 2023)
A modern looking, clean hotel
A modern looking, clean hotel with updated amenities and hard working staff on a beautiful beach. There are a lot of activities / events to do, with some wonderful restaurants. Some very talented musicians, dancers, and entertainers every evening. I wouldn't necessary rate this as a five star hotel as there are several issues that keep it from being top of the line, such as front desk staff not knowing their rewards program (free extended checkout) and not quite trustworthy (he said he would give us a free upgrade to a suite which was only a standard room), and not explaining to new guests the room numbering system (on 2 occasions people tried to enter our room in the middle of night as they tried to access our room (1014) instead of 1014S. The hotel is quite loud - from
See morePauline G
(March 2023)
Very good resort
We were upgraded to a beautiful room with ocean view, balcony, top floor, hot tub…bed was comfortable, food in restaurants à la carte was outstanding, best I’ve had so far….Claudia Bustamante was very helpful, friendly and went out of her way to make us feel welcomed. Uziel, bartender on the 10th floor was very hospitable. Thank you to both. Shuttle from airport to hotel and smoking in non designated area was our only concern.
See moreTampaite
(March 2023)
4 day stay at The Sens
Family of four and booked a trip on Expedia(flight+hotel) We chose The Sens primarily since it was within our budget Overall budget = $5000 USD Flight+Hotel = $3000 USD Misc expenses like Entrance Fees, Toll Road Fees, Tips, Souvenirs etc = $2000 USD We stayed for 4 days at "The Sens" (Grand Oasis Cancun, The Pyramid are sister resorts) Of the 4 days, two days were spent for excursions so we weren't using the hotel facility say between 7am to 7pm. ***** Positives ***** - Hotel Location is on the other side of the hotel zone which was a plus for us since we could get on the 180D Toll Rd quickly - Limited parking on-site for rental cars but it was adequate since most of the guests had transportation - We stayed at the top level floor (book 4th floor or higher) and were
See moreDalorz S
(January 2023)
Very nice small Resort with small beach
Small Resort with a very small beach and swimming area but at least sargassum was no issue so could go in the water.. Right next to the ferry and channel that boats go through constantly. Didnt mind the boats- fun to wath.BUT the jetskis were extremely annoying & the fumes stunk ! The service was amazing best we have had in years. Especially Julio at the front desk- he went out of his way when we weren't happy with our room-it was right over air-conditioning units and was terrible loud.Moved us into #505 which is probably the best room in the whole resort! Had amazing ocean view and it's own huge terrace! Usually if ask to move you are just told nothing is available- but we were surprised from the desk they actually went above and beyond!! Food was good and had no problem
See moreBelinda L
(January 2023)
If you’re a foodie, you gotta visit
The White Box restaurant was freaking amazing. All the food was delicious. It was definitely my favorite and service was over the top. Nicholas served us most days and he’s second to none. Estrella was great. Other restaurants were delicious as well. Besides the rooms being a little outdated, i would recommend
See moreSaray C
(July 2022)
The bar by the grand oasis palm bar. I had the pleasure to meet many fantastic people like Enrique and Ramón
They made our experience one of a kind. Thank you guys for the best anniversary experience ever we enjoyed our stay. I also want to give out tour guides Marcos who made our time spectacular going to the ruins
See moreJaime Antonio Lopez Portillo
(May 2001)
Excelente
Le Petit Chef la pasamos increíble, el servicio súper bien de Victor Zambrano y Alejandro Góngora, un ambiente muy acogedor, la experiencia vale la pena y el costo no se diga.
See moreKaren G
(May 2001)
Le Petit Chef
Nos quedamos en el hotel Oasis Palm y tienen el restaurante Le Petit Chef ♥️... las porciones enormes y el sabor delicioso! Súper recomendable!
See moreEdgar A
(January 2024)
Experiencia Inigualable en el Hotel Sens Cancún
Mi estancia en el Hotel Sens Cancún fue simplemente espectacular... ¡Gracias Hotel Sens Cancún por un servicio de primera clase!
See morepatitoblue
(January 2024)
Petit chef NO incluido, hotel limpio, variedad de restaurantes, mar tranquilo y arena blanca y suave
Nos encanto the sens, sin dudar volveríamos... Mucha variedad de restaurantes, shows excelentes.
Explore664312
(January 2024)
Buen lugar para vacacionar con niños
El hotel es bonito, no hay tantas amenidades pero las habitaciones son muy cómodas, la comida está buena y la atención al cliente es excelente. Muy recomendado para ir con niños.
See moreNelson R
(February 2024)
Excellent birthday
Loved petit chef. We went for birthday celebration and it was fantastic. The video was amazing and our 10 year old loved it. We were attended by Victor and Bartholome and they were excellent. Dessert was delicious and ribeye was also the best.
See moreSandy P
(April 2024)
Wonderful
Le petit chef was really good and nice too!! It was wonderful and beautiful to enjoy!! It was nice and really enjoyed the chef too, they were very nice and wonderful!! The food was good and delicious! We enjoyed the food so much and really liked it!! Definitely we will come back!!
See moregooberScarborough_ON
(December 2023)
great week in Cancun
Check-in Process: We travelled from Canada, and booked a basic room through Sunwing Vacations (8th floor - view of the highway, not Ocean View), and didn’t pay for any upgraded package. We were pleasantly surprised when checking in. We were led past the main Check-in Desk on the ground floor, and we were taken to a 2nd floor lounge for check-in. We were given champagne and pastries, and were seated in very comfortable chairs for the check-in process. Initially we were worried that we were being given a timeshare/vacation club sales pitch. On previous Caribbean vacations, we would check-in at the main Check-in desk, and would be standing during the whole process. We’re not used to this type of VIP service during check-in for a basic room. The Grand Oasis Palm resort is next door. We were able to use the facilities of both resorts (restaurants, bars, beach, coffee shops) for free. Moving between the 2 resorts is quick, there are no trolleys/buses for this. You can walk indoors between the resorts (through the Spa area), or walk along the beach between the 2 resorts. Going indoors is handy when it’s raining, and you’re going for dinner in your nice evening attire to a restaurant in the other resort. Room: Very clean, no insects. I’ve read reviews on Trip Advisor where people complained about cockroaches, ants, etc in the rooms. But we saw not a single insect during the 7 days. Fridge is refilled regularly with bottled water, Coke, beer. Hot water worked fine, never a problem with water temperature or pressure. Air conditioning worked fine. Only negative in the room was the balcony door was very hard to slide open. You had to use a lot of muscle to open that door. I was the door-opener the whole week, my wife couldn’t open it. There is a micro-chip embedded on the wristband that opened the room door. Very handy, no need to carry a room card for this. Coffee shop: They served the fancy coffee like espresso, americano, latte, etc. Also served gelato. The Oasis Palm next door also had a coffee shop, but that one didn’t serve gelato also. Shout out to Fernanda in the coffee shop in the Sens lobby. Great service with a smile. Dinner Reservations: We never had a problem with dinner reservations at a-la-cartes. Previous reviewers talked about lining up at 3pm to make reservations, and standing in line for 30 minutes. This was not my experience. The most I had to wait in line was 12 minutes. And reservations can be made starting at 8am, not 3pm. Go to Concierge desk, near Check-in desk. There are usually 2 Concierges on duty all the time. They will make dinner reservations for the next day.
See moreFionainmexico
(January 2024)
Lovely experience
Le Petit Chef was a lovely experience. I wasn't expecting to enjoy it as much as I did, but it was really worth it. The staff, Victor and Alejandro, were very friendly and attentive. The food was delicious and the animation was fun. A great evening overall.
See moreNelson R
(February 2024)
Excellent birthday
Loved petit chef. We went for birthday celebration and it was fantastic. The video was amazing and our 10 year old loved it. We were attended by Victor and Bartholome and they were excellent. Dessert was delicious and ribeye was also the best.
See moreChase_Travels2020
(March 2024)
Amazing experience
Absolutely amazing experience! Le Petit Chef was fantastic, with great food and a unique presentation. Victor and Alejandro made the night unforgettable. Definitely a must-visit!
See moreMario C
(May 2023)
Me la pasé increíble
Una experiencia inolvidable, todo muy excelente, el servicio muy bien, todo muy lindo, la vista al mar muy linda, empleados amables, nos atendieron de lo mejor, sin ninguna queja, todo muy excelente, servicio muy bien
See moreAntonio
(May 2023)
Nos gustó mucho el hotel
Para empezar estuvo todo bien, pero si fue alfo tardado la recepción, sin embargo nos dieron acceso a las instalaciones, bien ahí, decidimos recorrer la playa del hotel y esta muy linda, muy limpias después comimos en algunos restaurantes, pero visitamos un restaurante qué nos recomendaron qué es café del mar para la cena, la comida está riquísima, de entrada nos atendieron muy bien, el lugar tiene buena vista al mar y de sus platillos ni que decir, la atención de los meseros es simplemente muy atentos, mi esposa y yo regresamos una ocasión más y el servicio el mismo, suoer, queremos darle las gracias a Luis, isaias Julio Ruby Julio balan, Miguel por el excelente servicio qué nos brindaron estando ahí. De verdad que si vivirán este hotel no olvide ir a cenar a café del mar,
See moreAna Maria Q
(May 2023)
Muy conforme
El sensoria Pool Lounge muy bien atendido por Karina y Javier. No olviden reservar su espacio se los recomiendo es un lugar solo para adultos peri vale la atención de los chicos omuy amable y acogedores
See moreArelia P
(May 2023)
The sens en familia lo recomiendo
El hotel familiar, comodo, habitaciones espaciosas, alberca grande se calienta rapido con el sol, el show de Michael Jackon muy muy bieno lo recomiendo en general y la mejor atencion de Victor del restaurante Cocoa super atento y deliciosa comida del mar, Los Agaves deli tambien, el capitan Hook super espectaculo y muy grata experiencia en familia y lo mejor sus aguas tranquilas del mar ideal para ir con niños
See moreDomingo L
(May 2023)
Recomendable
Excelente servicio del hotel y meseros atentos, gran servicio ofrecido por el mesero Oscar González. Variedad de actividades divertidas, recomendable la actividad en el barco pirata. Gran ambiente familiar.
See moreGustavo S
(May 2023)
Muy bueno pero puede ser mucho mejor!!
Para personas adultos mayores que disfrutamos de la comodidad que ofrecen los resorts todo incluido como The Sens Cancún, encontrarán la mejor oferta de restaurantes a la carta en el White Box, Careyes, Sakura y Cafe del Mar. Exquisita presentación de los platos y calidad, con un excelente servicio donde se destacan Jesus Lázaro Romero y Alejandro Santiago por su amabilidad y atención. El hotel tiene importantes oportunidades de mejora en sus instalaciones pero su Director, Gabriel Torre, es conciente de las mismas y está siempre dispuesto a solucionar los inconvenientes que pueda encontrar el huesped y construir sobre la excelente oferta gastronómica con que cuentan.
See moreLorena B
(May 2023)
Festejo de Cumpleaños
Buenas instalaciones, comida deliciosa , solo es incomodo tener que formarnos para todo. El restaurante Café del Mar es de lujo y delicioso , la atención muy personalizada departe de Julio B., Julio R y Luis gracias por la atención y la delicadeza para nosotros .
See morePaulina D
(May 2023)
Servicio y buena actitud
Nos hospedamos en el grand oasis palm que esta ubicado a lado del sens, pero estuvimos mas en la playa de sens ya que estaba menos concurrida y estaba mas tranquila. Nos encanto el trato de karina en las camas a la orilla de la playa, bebidas y comida deliciosa!
See moreKARLA E
(May 2023)
Gran Oasis Palm, Bite
La comida muy rica, presentaciones muy agradables a la vista y de sabor 👌🏼👌🏼👌🏼👌🏼👌🏼, la atención de meseros excelente en particular Óscar Gonzalez del Bite. Clima agradable dentro de los restaurante. Recomiendo preguntar por la forma de preparación y la cantidad
See moreDiana G
(May 2023)
Excelente servicio
Playas limpias, hotel bonito y limpio, hay muchos restaurantes, la albercas está muy amplia y limpia, todos son muy atentos, siempre resuelven sus dudas, todo está señalizado para que no te pierdas, las bebidas del bar están ricas y atienden rápido, nos atendieron los sr. Raúl Salgado e Hugo Quijano en el restaurante café del mar, fueron muy atentos y amables.
See moreRafael enrique B
(May 2023)
Excelencia.
Muy buena atencion del mesero RAFAEL POOL. bueba actitud, calidad de servicio. Muy atento. En el restaurante LE BUFFET. Y Las instalaciones muy bien el hotel muy recomendable. Y regresare pronto. Tambie qgradezco a LAURA lopez..las playas hermosas. Y limpias.
See moreSergio L
(May 2023)
Experiencia
Estuve hospedado con mi familia en los últimos días de mayo es un excelente lugar fui al lugar la cantina que esta dentro del hotel y me encanto el trato del joven uziel nos atendió de excelente manera
See moreOmar M
(May 2023)
Vacaciones
El hotel muy bonito y sus empleados muy amables desde que entre a las instalaciones me trataron de la mejor manera. Quiero hacer énfasis sobre el restaurante de comida internacional Le Petit Chef por su grandiosa comida, súper recomendable el salmón con finas hierbas. Agradecimiento infinito a todo el equipo Juan, Alejandro, Francisco, Bartolomé y el chef Cesar. Súper Recomendable
See moreJESSICA J
(May 2023)
Excelente servicio
Excelente atención y servicio en el restaurante lee bufet, Mario Merino, muy amable , atento y dispuesto a servir, paciente y excelente actitud. Él área de niños la remodelaron y quedó súper bonita y divertida para los niños. Muy segura con las cámaras y el protocolo, excelente.
See morericardo c
(May 2023)
Vacaciones en familia
Excelente atención y muy buenas instalaciones , en cuanto a restaurantes le petit chef algo fantástico no solo por el sabor en cada uno de los platillos servidos , una experiencia recomendable 100% lo volvería a vivir . Juan Alejandro Francisco Cesar Excelente labor , hicieron que todo valiera la pena
See moreSinead V
(May 2023)
LA MEJOR EXPERIENCIA
TODO EXCELLENT!!!! Juan, Alejandro, Francisco y cesar excelente atención !!!!! La mejor experiencia culinaria y nueva Hotel en muy buenas instalaciones y buenos accesos a todos los lugares ! Recomendado 100%
See moreJackelinne G
(May 2023)
El Dj es súper recomendado deberían de ponerlo más tiempo
Me hospedé en el hotel the send by oasis el día 31/05/2023, disfruté mucho de mi estancia pero lo recomiendo mucho, está el Dj de 11:00pm a 1:00am y su ambiente es súper recomendado. 10/10 Deberían de ponerlo más horas para que todos los que los gusta bailar lo disfrutemos más .
See moreValentina C
(May 2023)
Excelente vacaciones en OASIS
Me gusto el restaurante la pileta la primera ves que vengo y me atendieron 10 puntos excelente la playa preciosa y la vivienda excelente 100 porciento recomendado para las personas que vengan a cancin en un futuro
See moreDiego M
(May 2023)
Muy recomendable el Oasis
Excelente servicio en el hotel y restaurantes, muy buena atención de Fco. Chuc, Rony y capitana Dulce. Playa muy tranquila, recomendada para los niños y para toda la familia. Habitaciones muy amplias y muy buen servico ala habitación.
See moreEstefania S
(May 2023)
Excelentes Vacaciones :)
Nos gustó todo, es muy bonito :) la atención en los restaurantes es excepcional, los caballeros Francisco Chuc y Rony fue grandiosa. Están un poco mal organizadas las actividades pero las instalaciones están bien.
See moreCuriosity735058
(May 2023)
Espectacular la pileta y restoran le buffet de oasis palm
Excelente la atención de los mozos en el restoran le buffet. Son muy serviciales. La atención de Francisco Chuc muy buena! Comida variada y fresca. La pileta que tienen, de distintos niveles de profundidad es genial para disfrutar toda la flia. La barra dentro de la pileta es sublime!
See moreYasil J
(May 2023)
Mis vacaciones en cancun
Excelente servicio y trato de personal lo que más me gusto fue mi experiencia vivida en el área de la cantina junto a Manuel Javier Excelente bebidas preparadas y buena información dada el restaurante que más me gustó fue el de cocoa mariscos y carne
See moreEdgar Rafael R
(January 2023)
Estancia en el hotel
Las instalaciones son grandes, cómodas, bonitas y elegantes, con habitaciones cómodas, bien equipadas, con una buena atención Las playas son limpias y tranquilas Los restaurantes tienen buena comida, variada y con una atención excelente, reconociendo el servicio de Milca, del restaurante Le Buffet.
See moreRobert L
(May 2023)
Trip to Hotel Sens.
The mattress was a little soft. I sunk down and hard to get out. Rafael Pool Mesero de Buffet was an excellent waiter along with Ana that worked in the Buffet We enjoyed our stay. Will definitely come back.
See moreG K
(May 2023)
Bright CLEAN Warm
EXCELLENT Service from A-Z The hotel was spotless thanks to people like Kena the lobby window washer who warmly greeted me daily and attention to detail in cleaning. Most beachfront hotels are littered with sand and grime but the Sens was a jewel.
See moreKevin H
(May 2023)
Kid friendly and all around great experience
My trip here to Cancun has been nothing short of wonderful. Although we went as a couple only there were plenty of kid friendly accommodations. There was food available at all times and variety was all over the map. Ramen, italian, mexican and available from 630am until about 2 am. With so many choices to choose from as far as cooling down at the pools and beach we found great people who attended us as well. 2 people really stood out with me and one of them was Eduin who catered to the kayak activities and gaming room. His personality stood out and was enthusiastic about catering to us on the activities he was assigned. Our package was all inclusive and the one guy who stood out to us was Manuel Javier; a bartender who took our orders and made them the correct way. I actually
See moreBlanca G
(May 2023)
Great Beach Vibe !!
Llegamos a este hermoso hotel donde tiene una vista increíble al mar las albercas están enormes y muy agradables y el area we loved the hotel and we were so happy to visit Manuel Clemente and Paulette y Arturo Lopez were best people at the bar they were the best service abs we had a birthday party here they were the best please ask for them if you come by give them a high five if you want to make a new friend
See moreExplore44813958304
(May 2023)
Beauty & Service - Great Experiences!
The Sens was an amazing experience! The check-in process was quick and easy as well as the check-out. We LOVED the VIP Lounge Lounge Area, the staff was so attentive and knew all of our orders by the end of our stay. I have to give the biggest shout-out to Valentina - she is truly the best! She makes sure everything is perfect every time we stay at an Oasis Property. I have stayed at many Hotels in the Hotel Zone and this is one of the best!
See moreStefan S
(May 2023)
Every time we go - It gets Better and Better !!!
We were staying at The Sens Cancun with some friends for four nights and we had a blast at the Adult Only Sian Kaan section. The rooms on the ninth and tenth floor are amazing with even better views. The bar on the 10th floor is a nice after dinner spot and we ended our evenings mostly there. We stayed at this hotel already several times because the service and proximity to the beach is second to none. This time to our big surprise - all the adult restaurants got an update or are New! Kudos to the team at Careyes – the food is so delicious. The White Box is just great for breakfast and so relaxing with its outside seating. The new Café del Mar offers a great new style and menu. If you have the opportunity - try Sakura and the dinner show. What an experience. We had a beach bed
See moreBrian K
(May 2023)
Relaxing beach experience
The Siam Kaan, the adult area, was very nice and the new pool was excellent. The bar on the beach was great. It was great to be able to reserve a bed on the beach for the day. The upgraded adult floors are very well done with great views, and a nice bar for sunset.
See morejacob p
(May 2023)
All inclusive
I came here for my 25th birthday and it was absolutely amazing. The staff was super friendly, they do not speak much English but that’s okay! The drinks are 10/10 and the food is good! Definitely recommend coming here for any type of trip!
See moreMarcia C
(May 2023)
AWSOME!
I had an AWSOME experience! Great customer service especially from Rafael Pool, Joshua, Emmanuel, Emilio, and Daniel. They made me feel welcome like a part of the family! The food was wonder from Le Buffet. and I would highly recommend this resort so much that I'm already planning to return next year with my family! 😊
See moreAna P
(May 2023)
Awesome vacation
I use the spa sensoria and I absolutely love it!!!the lady who gave me a massage just when above and beyond!!!!!super professional!!!!going home felling like a new person!!!thank you Arely🙏🏽❤️best vacation ever!!!
See moreAdevair R
(May 2023)
Pool bar and Restaurant
We were super well served by Ramon, Oman and all the pool waiters in a spectacular way and by Rafael and the team in the restaurant Ramon, David are super friendly and attentive. We hope to be back soon, but getting into the room took a while
See moreRosa María A
(May 2023)
Excelente experiencia
Excelente experiencia, nos encanto todo , la comida muy sabrosa en el Restaurante Le buffet la atencion del mesero Miguel Diaz excelente muy atento , servicial de lo mejor , el paseo del barco pirata muy bonito para toda la familia , la limpieza excelente , sin duda alguna volveremos a regresar , es nuestra segunda visita
See moreRoberto Edmunds
(May 2023)
Highly recommended at The Sens
Particularly appreciated the smooth efficient and private check in. Excellent concierge services provided by Javier. Beautiful and scenic location. Comfortable and well appointed room. Delicious and well catered to in Cafe del Mar by the host Luis and the chef, also named Luis! Thank you both for a memorable dinner with soft ambiance . The White was the best for breakfast and lunch. A thoroughly enjoyed visit to Senses!
See moreCruiser27595797252
(May 2023)
Perfect service
Great service from Uziel great service he was very helpful and kind fast service very polite he was very busy and it was very hot and still had patients for everyone there he was even serving restaurant and was fast and accurate was very busy and still was very kind
See moreJeanette W
(May 2023)
The best holiday in the most perfect setting
Had the best time staying at this hotel, we had a lovely ocean view room which was nice and spacious with really good aircon! The staff in this hotel are so nice, literally nothing is too much trouble for them and they really go out of their way to make sure you have the best experience. UZIEL was AMAZING, he was super friendly, really knowledgeable and so good with my children! He is definitely a great asset to t he hotel. Others that deserve a mention are Emilio, Emmanuel, Laura, Reuben and Mario who were all fab too!
See morePui S
(May 2023)
Must dine
Dined in the Sukura restaurant where we were entertained by multiple shows and the food was fantastic, presentation was excellent and the food was delicious. Special mention to Alejandro Santiago, Jesus Lazaro & Capitan Evelyn for being gracious hosts and making our dining experience memorable.
See moremiguel e
(January 2023)
Buen servicio de isai y gabriel
Buena atención de parte del mesero isai y gabriel buen lugar para comer le buffet (en cuestion de de la comida si falta variedad por los que vamos por vastantes dias)también en el lugar dos lunas buenas pizzas y pastas y buen lugar para la familia volvería a repetir mis vacaciones
See moreRene G
(January 2023)
Servicio Concierce
Excelente recibimiento, trato y atención por parte de la Concierce Alexa Rangel, al ser Socios nosotros el personal telefónico de Reservaciones no quisieron darnos el beneficio de cambiarnos a Habitación familiar y al llegar al Hotel nos ayudó la Concierce Alexa Rangel
See moreAndres A
(January 2023)
Buen lugar para ir en familia
Buen lugar para ir en familia, tienes acceso al barco pirata es un show corto pero divertido si no quieres pagar el completo, lo negativo mi hija de 17 no pudo entrar a algunos restaurantes por ser menor pero si la cobraron como adulta
See moreMAXIMILIANO O
(January 2023)
Excelente hospitalidad
Excelente servicio del hotel en general, pero sobre todo destacar la atención del bar isla mujeres , en especial la de los señores Alejandro rendon y Felipe Hernández , muy amables , el servicio de bar exquisito , 10 de 10 , visitando desde chileeeeee!!!
See moreExplorer17767450527
(May 2023)
Excelente servicio
Excelente hotel, excelente el servicio de todas las personas que laboran en el lugar, destaca la atención de Victoria Velázquez Martínez del restaurante Le Bufett El único detalle malo del hotel es que no tiene estacionamiento suficiente , tuve que dejar el carro en otro lugar
See moreVanessa R
(May 2023)
BEBIDAS EN EL ÁREA DE ADULTOS DE 10! SERVICIO PREMIUM
Me gusta mucho su playa, el sushi es increíble, la atención de la barra por parte de Jair Sandoval fue estupenda, esa margarita con yerbabuena la pedire por siempre, las habitaciones cómodas, si sugiero que el buffet sea más cuidado y abundante
See moreOther hotels In Cancun México
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