Hotels in Tulum

It is a new tax approved by the State Congress, for foreign tourists 15 years and older, who wish to visit the tourist destinations of Quintana Roo.

This tax became effective as of April 1st, 2021, for an amount of 2.5 Units of Measurement and Update (UMA), which is equal to $11 USD*.

In order to make this process simple, the Taxpayer Administration System created the VISITAX platform, available at www.visitax.gob.mx, which allows making this payment easily at any time, before leaving the State.

Additionally, an option for paying with cash will be available through specialized booths, located inside the air terminals of Quintana Roo.

For those who cross the border with Belize by land, there is a subsidy of 100%, which means they will not have to pay this tax.

For more information, visit https://qroo.gob.mx/sedetur/entra-en-funciones-visitax-para-facilitar-el-pago-del-aprovechamiento-turistico


*The amount may vary according to the exchange rate of the day.

Oasis Hotels & Resorts modified the policies of all the rates so that any reservation whose arrival was from March 15 to June 30 could be modified until April 2021 without penalty or cost. To find out if you will be able to travel to Cancun the first thing you should do is find out about the political situation in your country of origin and the status of your flights. As soon as you are allowed to travel and you are clear about the dates you want to come to Cancun, you only have to contact us to modify the dates of your reservation. You can contact us via online chat, by calling +52 55 4170 9258 or by writing a WhatsApp to +52 998 287 4478.

We are reinforcing all the health and safety measures and have applied for the POSI-CHECK certificate from the Crystal International Standards.
. There will not be any certificate that ensures that there is no risk of contagion, but there are certificates that establish strict protocols to guarantee clients the maximum hygiene in all processes. Currently Oasis Hotels & Resorts has several certificates prior to this crisis and to them we are adding POSI-CHECK, which indicates that we carry out all the precautions they indicate to avoid the contagion of COVID19.

Our intention is to reopen the hotels with the maximum number of services and consumption centers open, but everything will depend on the hygiene measures that are established, since this will cause changes in the processes and daily operation of each service/consumption center. The buffets will probably take a little longer to open and will be attended, but we will have to see little by little.

Oasis Palm:

It is a family hotel with standard rooms and intercommunicated family rooms.
Its main attraction is the areas of family interaction and others, only for children.
Their all-inclusive plan offers food and beverage service in different restaurants and bars within the hotel.
The services not included are: internet, safe, family tour in Pirate Ship, spa, mini bar, room service, as well as the restaurants, bars, activities and areas only for adults of the sister hotel Grand Oasis Palm and the category The Sian Ka'an at Grand Palm located in the same property.

Grand Oasis Palm:

Oasis Palm's sister hotel, located in a separate building on the same property.
The rooms are distinguished by their amenities such as: internet included, iron, room service (with a small charge for shipping), coffee maker and radio alarm clock.
There is the possibility of staying in a Grand Family Suite room, paying an extra fee, and thus enjoy moments of privacy in a Jacuzzi or small pool in the room, as well as another room intercommunicated with the children's room.
Adults will be able to enjoy activities such as the Kinky On Board tour, bars, restaurants and exclusive areas.

The Sian Ka’an at Grand Palm:

Private check-in, early check-out, late check-out, exclusive apartments for adults only, indoor or outdoor Jacuzzi or pool, available at Sian Ka'an Master and Sian Ka'an Junior Suites. Special amenities such as internet, room service included at no cost for shipping, safe box included, plus mini bar with snacks and drinks.
Relaxation space in the spa facilities, entertainment activities, bars and beach area only for adults with butler service.
Careyes Restaurant, exclusive for this category.

It is not included only at Oasis Palm. At the other hotels, internet service is included, with the only variation of the amount of devices allowed for each category: 1 device per room or 1 device per adult in the room.

The WiFi service is available for all guests who own a mobile device, paying with a credit card.

The rates are:
 - 1 hour $5 USD
 - 12 hours $7 USD
 - 24 hours $10 USD
 - 5 days $30 USD
 - 5 days for 2 devices $40 USD

In case you have more questions regarding this topic, upon your arrival you can ask our fellows of Oasis Plus Customer Service who will gladly help you clarify all doubts.

*All rates are subject to change without prior notice.

The staff in our Contact Center can help you manage your transportation, which is operated by “Viajes Caribe Maya”, offering very attractive rates.

To book your transportation, please call: +5072020861, email us at ​contact@oasishoteles.com​​ or contact us through Whatsapp at: +52 998 287 4478.

The buildings’ location, considering that The Pyramid and The Sian Ka’an at the Pyramid categories are located at the complex’ central building.
The Sian Ka’an rooms and suites are located in adults-only floors.
The amount of restaurants and bars included for each of them.
The exclusive use areas included for The Pyramid and The Sian Ka’an at The Pyramid categories.

You can check our rates at oasishoteles.com or in order to provide you a quote, please call: +5072020861, send an email to contact@oasishoteles.com​​ or contact us through Whatsapp at: +52 998 287 4478 with the following information, which will allow our reservations fellows to send you a quote:

1. Dates for your stay
2. Number of persons (please specify ages)
3. Number of rooms
4. Category

We’re glad to know that soon you’ll be enjoying your vacation with us. To confirm your reservation, please dial: +5072020861 or send an email to reservations@royaltravel.com.pa​​​​ with your reservation details.

Thank you for contacting us. For more information, please dial: +5072020861, send an email to ​contact@oasishoteles.com​​ or contacts us through Whatsapp at: +52 998 287 4478 and our reservations fellows will gladly provide you with the most updated information.

We boast 3 hotels divided into different categories:

1) Grand Oasis Cancun and The Pyramid at Grand Cancun
2) Grand Oasis Palm and Oasis Palm
3) Smart Cancun by Oasis and Oh! Cancun, The Urban Oasis

In order to provide you with the most complete information, we share with you the links to download the fact sheets of the hotels you´re interested in; there you´ll find information regarding access to restaurants, room features, special services, etc.

Grand Oasis Cancún Factsheet
Oasis Cancún Lite Factsheet
The Pyramid at Grand Cancún Factsheet

Grand Oasis Palm Factsheet
Oasis Palm Factsheet

Smart Cancún by Oasis Factsheet
Oh! Cancún The Urban Oasis Factsheet

Oasis Palm, Oh! Cancún The Urban Oasis and Smart Cancún.
At the other hotels, room service includes the menu and only a delivery fee is charged; The Sian Ka’an category includes both services.

Only Oasis Palm and Grand Oasis Cancún do not include it.

The Sian Ka’an at Grand Palm and The Sian Ka’an at The Pyramid.

Oh! Cancun is the neighboring hotel of Smart Cancun, which includes breakfast. It features pool, gym, spa, in addition to several restaurants and bars.