Hotels safety and hygiene

Your well-being is our priority

What is health and safety in hotels?

At Oasis Hotels & Resorts the priority is always the safety and hygiene of both our guests and staff. For years we have complied with strict health and safety standards and protocols and, due to the Covid-19, all measures have been reinforced and new ones added, with the sole objective of ensuring that our guests can feel free and safe during their holidays in any of our Resorts. We want you not to worry about anything, to enjoy your holiday with your loved ones... Because Oasis Loves U!

Health at Oasis Hotels & Resorts

Oasis Hotels & Resorts
Offers free Covid-19 testing
for its guests

Oasis Hotels & Resorts Offers free Covid-19 testing for its guests
Health at Oasis Hotels & Resorts

Oasis Hotels & Resorts
Offers free Covid-19 testing
for its guests

Keeping with our rigorous Be Free, Stay Safe, Feel Good practices and policies, as of January 23rd, 2021, Oasis Hotels & Resorts will offer complimentary COVID-19 antigen tests. This benefit will be available for guests who will travel to or through the U.S. territory; the only requirement is that they stay for three or more nights at any of our properties.

This measure was taken provided the new regulation of the Centers for Disease Control & Prevention (CDC) issued on January 12, 2021, which establishes that all passengers who wish to travel to the U.S. territory, shall present a negative COVID-19 test before they board their flight.

For more information and requesting the complimentary COVID-19 antigen test, guests shall go to their hotel lobby ahead of time, considering that the CDC points out that the application of these tests shall be performed within 3 days prior to the departure date.

Moreover, for guests testing positive, Oasis Hotels & Resorts will offer the Be Free, Stay Safe, Feel Good guarantee, which consists of 14 days of free stay for the person affected and 1 companion, with all meals included, and following the sanitary measures and protocols established by international organizations, such as WHO and EPA.

With our guests’ comfort in mind, the application of the COVID-19 tests will be performed in the same property they’re staying at*, thanks to an agreement reached with Medex Lab. The antigen results will be available within 24 hours, and will have official validity to be presented to the airline before boarding your flight.

The complimentary antigen tests apply only for guests staying three or more nights at Oasis Hotels & Resorts, who will travel to or through the U.S. territory; however, the antigen tests will be available for all guests who require it for $350 MXN, and we also offer PCR tests at a cost of $1,500 MXN. Please consider that the results of the PCR tests take 24 to 48 hours after their application.

BE FREE, STAY SAFE, FEEL GOOD
*The Be Free, Stay Safe, Feel Good guarantee shall be valid only when the PCR test has been performed at the labs located inside the Oasis Hotels & Resorts.
*For guests of Smart Cancun and Oh! Cancun, The Urban Oasis, the tests will be performed in the facilities of Grand Oasis Palm hotel

Safe Vacations

Safe Vacations

Most of our hotels are located in the Hotel Zone of Cancun, one of the most guarded and secure areas in all of Mexico. The fundamental pillar of Cancun's economy is tourism, so the government is concerned about keeping the entire zone extremely guarded, to ensure the safety of visitors and thus increase the flow of visitors. In Cancun you will come to enjoy the paradisiacal beaches, the excellent gastronomy and its many and diverse landscapes and traditions. We will make sure that your vacation is safe for you and for all of your loved ones.

Hotel Safety

Hotel Safety

At Oasis Hotels & Resorts we have always had measures and qualified personnel for security, but due to the current situation these security measures have been extended. All our security staff have certificates and specific training for any type of situation. We know that your holiday is about relaxing, not thinking about safety, and for this reason we have expanded our security staff and trained them for situations of possible positives or people with symptoms of Covid-19.

Safety Measures in Hotels

Safety Measures in Hotels

To cope with the Covid-19 pandemic, many changes have been made both in operation and in hygiene and cleanliness. All these changes are part of the safety measures being taken in all our hotels. We do not want to disturb our guests to enjoy themselves, but we want to ensure that their enjoyment is out of danger. All staff have been extensively trained in these new measures and protocols, which you can consult in the following section: https://oasishoteles.com/en/hotels-cleaning-protocols