What's the cost of all-inclusive nights? What promotions do you have? How can I get a quote?

Prices vary depending on the room category and the time of year you wish to book. Please check our rates through our website or get in touch with us directly. Below are our official channels, where one of our advisors will be happy to assist you with personalized service: Website : oasishoteles.com Phone : +52 55 4170 9258 Email : contact@oasishoteles.com WhatsApp : +52 998 287 4478 For our reservations team to provide you with a quote, please send us the following information: 1. Travel dates 2. Number of guests (please specify the age of each guest) 3. Number of rooms 4. Room category

What is the cost of upgrading to the next room category?

The prices for upgrading to the next category start at $500 MXN per night, and they can vary according to two factors: a) Your booked category b) The category you wish to upgrade to To inquire about a specific room category, please contact us through our official channels: Website : oasishoteles.com Phone : +52 55 4170 9258 Email : contact@oasishoteles.com WhatsApp : +52 998 287 4478

What's the cost of adding an extra person to my room?

If the number of guests exceeds the allowed limit, we offer preferential rates for additional guests. To assist you with this information, please contact us through our official channels: Website : oasishoteles.com Phone : +52 55 4170 9258 Email : contact@oasishoteles.com WhatsApp : +52 998 287 4478

Do you offer airport to hotel transportation?

That's right! Our Contact Center can assist you with arranging your transportation, which is operated by our official agency, Oasis Experiences , offering very attractive rates. You may book through our official channels: Website : oasisexperiences.oasishoteles.com/en Phone : +52 55 4170 9258 Email : contact@oasishoteles.com WhatsApp : +52 998 287 4478

What is the cost of the WiFi?

We've got you covered. Regardless of the room category you have booked, all guests at The Sens Cancun enjoy complimentary Premium Wi-Fi, so you can stay connected at all times and share your vacation experience with the world.

What wristband color will I get and what is included with it?

The wristband and its included benefits depend on the room category you book. For more information about your reservation, we invite you to review the details of your hotel and room category on our website, oasishoteles.com , where you will find clear and concise information.

Is a tour included in my stay?

Yes. Your stay includes a fun family pirate boat tour aboard Captain Hook , an authentic Spanish galleon where the whole family can enjoy exciting activities and contests at sea. In addition, in the evening we also offer another pirate boat tour in an adults-only version, featuring moments of fun and sensual entertainment. Both tours are complimentary; however, a dock fee of USD $11 per person must be paid prior to departure.

What is the price for a child's accommodation?

We believe family vacations are important at Oasis, which is why we provide reduced prices for children. The specific rate is determined by several factors, such as the type of room you choose and the time of year you plan to visit. Rest assured, the cost for children is always substantially less than the adult rate. For an exact quote tailored to your travel dates and selected accommodations, please reach out to us through our official contact methods. A reservations expert is ready to help you. Website : oasishoteles.com Phone : +52 55 4170 9258 Email : contact@oasishoteles.com WhatsApp : +52 998 287 4478

The Sens Cancun Hotel

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Enjoy your vacation without worrying about the payment. Pay in 6, 12 or 18 months without interest.

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We guarantee the best rate by visiting our official website oasishoteles.com or through an agent of our Contact Center +52 998 240 7091.

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Terms & Conditions

The Sens Cancun RESORT & SPA

This all-inclusive hotel features a beautiful calm-wave beach and is located near the best attractions in the hotel zone.

When staying in its beautiful suites, you can admire spectacular views and gain access to a world of exclusive benefits, such as signature cuisine restaurants, bars, and beach club.

All-inclusive resort with exclusive areas for families and adults only. A gastronomic world with cutting-edge and signature cuisine combined with the best flavors of Mexico.

Beach clubs: personalized service with Balinese beds, plots, pools, drinks and snacks.

KiddO Zone: attraction area for children under expert care and supervision.

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Pirate galleon on the turquoise sea of Cancun

Dock fee $11 USD Adults, Kids $5 USDSchedule Subject to change without notice

Aboard an ancient Spanish galleon, where you'll enjoy a pirate show full of adventure and good humor.

Dock fee

$11 USD Adults, Kids $5 USD

Schedule

Subject to change without notice

Amenities in The Sens Cancun

Additional charges may apply

Dock fee $11 USD per person

Oasis Customer Service

Fitness Center: Yoga, Zumba, Aerobics

Tabaqueria: Boutique with handcrafts, souvenirs and snacks

Oasis Experiences: Tours and Excursions

Restaurants

Bars

Romantic dinner in front of the beach

Kayaks (subject to availability)

Kiddo zone: Kids club and family interaction areas

Pirate ship family tour: four times a week | limited capacity | prior reservation

Rooms in The Sens Cancun

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Sian Kaan Master Suite
Created for those who seek only the best of comfort and exclusivity, in your Sens Master Suite you will find wide spaces and big picture windows to let you admire the turquoise setting of the sea, in addition to charming decoration and spaces for the whole family.
Sian Kaan Junior Suite
Prepare yourself to feel real luxury and comfort in the soothing atmosphere of our Sens Junior Suites. In addition to their great amplitude and amenities of the highest level, in these rooms, you will be able to admire the most spectacular views of the ocean or the lagoon..
Sens Superior
Reward yourself with an incredible Cancun vacation, by booking one of our Sens Superior rooms, which offer beautiful warm decoration and spectacular ocean or lagoon views, to let every day feel like a truly memorable experience.
Sens Standard Limited View
This is a unique way of spending your family vacation in Cancun, while enjoying an all-inclusive stay in a charming atmosphere. With its rustic style and friendly personality, the Sens Standard Limited View offers all comforts you might need, during your Cancun vacation.

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Join ORewards

More rewards with every stay.

Join ORewards for free, the loyalty program that offers fantastic rewards and a wide range of benefits for every reservation you make.

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Benefits subject to availability and program terms and conditions.

15% discount on stay and extras

10% discount on tours and experiences

15% discount on stay and extras

10% discount on tours and experiences

Transportation included Airport-Hotel

Priority room assignment and delivery.

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Benefits subject to availability and program terms and conditions.

Request a quote for your group or event at Oasis Hotels & Resorts

Versatile spaces and premium services

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Available services in The Sens Cancun

Group travel, weddings, conventions and banquets... If you can imagine it, Oasis can make it happen.

Oasis Foundation

Social and environmental commitment for the sustainable development of our communities.

Groups & Events

Experience lifestyle and premium entertainment both inside and outside the hotel.

Weddings

Comprehensive spaces and solutions for meetings, congresses and incentives with Oasis support.

Guest reviews in The Sens Cancun

Tripadvisor

Alberto R

(January 2025)

Excellent restaurant AKERU on the grounds of the Grand OasisPalm

Wonderful hotel, very polite and attentive staff. Of all the restaurants I want to highlight AKERU, there was never a line, the girl greeted very kindly and escorted to the table. Waiters are ALL super attentive. Chefs are great at cooking beautiful dishes. Thank you all for this hard work for us 💖💖💖 Brian Eladio Víctor muchísimas gracias ☺️

Paul

(November 2025)

Poor to great in 5 days.

Ar first, we weren't impressed. The drinks were bad, the food was worse. We also had a small room without a view, two full beds on the small side and 5 of us staying. We paid the 1000+ to upgrade to a family suite at the palms. What a difference a room can make. Between that and finding the good bar (the one by the main pool at the Syn) and the better restaurants, life changed. Get the frozen daquiris and pina coladas. They even cooked up our fresh caught barracuda from our fishing adventure.

Dorian Miguel Ávalos García

(January 2025)

Very good hotel at low cost

The hotel is very good, the food rich, the problem sometimes lines and at the beach be early to reach bedside, breakfast is where you have to wait longer

Luis Fernando P

(January 2025)

Acceptable but could improve

The hotel is fine for the price we paid, what disappointed me the most was the treatment of the majority of the staff, as without wanting to attend or with annoying face, the rooms were fine. Another detail is the lines to enter the remaining mainly for breakfast or dinner, we waited almost 1 hour.

Antonio V

(November 2025)

excellent service

Excellent service, very friendly staff, in all areas, and very clean everything. Especially Tony Montana excellent service.

Karla R

(November 2025)

Nice experience:)

Excellent service from Hermenegildo, waiter of the restaurant “los agaves”, super recommended:) Overall, it is a very good service and experience from the staff here:).

Mack M

(November 2025)

GREAT PLACE TO VACATION

Very good place to vacation, variety of restaurants and pools. And Hermenegildo from Agave restaurant, very friendly and attentive.

Drina S

(November 2025)

Thanks

We enjoyed our first big family vacation at Grand Oasis Palm. The rooms were clean, location was great and close to Isla Mujeres ferry, lots of pools to choose from, and decent dining options. The beach area was nice too. The lines were long at the buffets and bars and limited kid-friendly food choices but we had a Miguel as our server three times and he went above and beyond for us. Miguel was able to get us seated quickly and he was able to get my picky kids quesadillas and rice. He had the best service. Overall we had a great time and would come back again.